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Eharmony

Media
Has verified representatives
  • 1 ISSUES RESOLVED
  • 14 COMPANY RESPONSES
  • 320 TOTAL REVIEWS
  • $34.5K CLAIMED LOSSES
  • $342 AVERAGE LOSS
1.6
Website
Customer service
Diversity of Products or Services
Staff
  • Profile design 4
  • Easy to use website 4
  • Website lay-out 3
  • Matching process 3
  • Eharmony customer service 2

Customers don't like

  • Acted like it was all my fault5
  • Service4
  • Send matches that are not matches4
  • Fail to do what they claim they do4
  • Auto renewal does not turn off4
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  • 0 ISSUES RESOLVED
  • 127 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $7.7K AVERAGE LOSS
1.4
Website
Customer service
Diversity of Products or Services
Staff
  • Concept 4
  • Web site 1
  • Supposed services 1
  • Phones 1
  • Fax service is ok 1

Customers don't like

  • Poor customer service12
  • Tech team couldnt fix issues4
  • Fax service didnt work3
  • Customer service not responding3
  • Billing3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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