PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Match and Eharmony as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Match
Eharmony

Match and Eharmony Overview

Total reviews
443
922
Company responses
0
96
Issues resolved
0
2

Match and Eharmony Consumer Ratings

Rank
63 out of 247 in Dating and Social Networking category
51 out of 247 in Dating and Social Networking category
Customer service
37 in category
51 in category
Diversity of Products or Services
45 in category
46 in category
Website
51 in category
57 in category
Privacy and Data Security
45 in category
38 in category

Match and Eharmony Rating Details

Customer service
1.6 (156 reviews)
1.3 (279 reviews)
Reviewer's quote

...94 even though I NEVER authorized this!! I have emailed them a 3rd time because I CANT GET THROUGH TO CUSTOMER SERVICE!! Very disgusted with this site especially because they make it next to impossible to cancel!! DO NOT USE MATCH..

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I talked to 6 different customer service representatives who all gave me different answers. I was hoping for some flexibility or to at least be able to talk to a human about this situation. I understand refund policies and their purpose, it can end up costing the company a lot of money if people...

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Diversity of Products or Services
1.5 (141 reviews)
1.5 (241 reviews)
Reviewer's quote

Can not get hold of customer services. Any ideas ?..

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...Now that you have these ridiculous memberships I can no longer afford your services since I am a retired teacher and have to watch my money very closely. I have no choice but to join Match. com since they are intelligent enough to realize that most people cant put out 200-300 dollars at a time...

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Website
1.7 (139 reviews)
1.7 (281 reviews)
Reviewer's quote

Cancelled a one year membership within hours on website. I HAD BUYERS REGRETDUE TOO COST Got a text FROM MATCH about 5days or more stating I get no refund due to past the cancellation period. I CX BEFORE THEV5 DAYS If they would check there email I asked to cx immediate...

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The website didnt work for me, I dont have views in my profile. Its is dead..

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Privacy and Data Security
1.7 (139 reviews)
1.8 (261 reviews)
Reviewer's quote

...com does not have 2 step authentication for their data in the grossest possible way. I have NEVER had a match. com account...

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Why is my picture and profile still on e-harmony? This is a violation of my rights of privacy!..

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Match and Eharmony Pros and Cons

Pros
  • Horrendous
  • Dating
  • What was promised
  • No pros
  • Easy to join
  • Profile design
Cons
  • Customer service
  • Being charged without permission
  • Unclear policy
  • Poor customer service
  • Unable to contact
  • Being ripped off

Match and Eharmony Most Positive Reviews

Top rated reviews
5

I accidently used a different email account to try and log in and didnt know it! I called and Stewart was really...

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5

I signed up for three month subscription to this site. Right from the beginning, when I entered in my details it...

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5

I am HAPPY to announce that I have found my partner on Match, he lives in Edmonds, Washington he’s an Alaskan Fishing Ca...

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5

I have found someone and I am really going to let it work

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Match and Eharmony Most Critical Reviews

Lowest rated reviews
1

Can anyone stop match.com from ripping people off I have same problem site says you got a wink you reply suddenly...

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1

Ok as a former subscriber let me explain what the problem is with that site and what you can do to avoid the headaches....

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1

1. Signed up for match.com and went thru their sign up process. So far so good.
2. They charged my paypal acct $77
3....

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1

I signed up for a $150 3 month subscription to eHarmony (their cheapest). I was really careful to check that there was...

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Match and Eharmony Latest Reviews

Recent published reviews
No votes

I have called in several times asking to be deleted from your system and it hasnt happened..I would like to know why....

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1

Your advertisement states that 3 months at a lower rate. So I fill everything out only to reach the point of paying and...

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No votes

I paid for three months. I was then charged for another three months which I did not purchase.

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No votes

Hello. I am not a suscriber. I have had many difficulties yesturday to get a new passward to enter your website, after f...

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Match and Eharmony Products and Services

Most reviewed product and services
  • Match Membership (88 reviews)
  • Match Account (57 reviews)
  • Match Subscription (53 reviews)
  • Eharmony Subscription (161 reviews)
  • Eharmony Online Dating (96 reviews)
  • Eharmony Account (65 reviews)