PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Match and Eharmony as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Match
1.6
Eharmony
1.5
Match
Eharmony

Match and Eharmony Overview

Total reviews 675 1172
Company responses 0 96
Issues resolved 1 4

Match and Eharmony Consumer Ratings

Rank
66 out of 266 in Dating and Social Networking category
78 out of 266 in Dating and Social Networking category
Customer service
40 in category
64 in category
Website
54 in category
73 in category
Product or Service Quality
52 in category
63 in category
Diversity of Products or Services
58 in category
72 in category

Match and Eharmony Rating Details

Customer service
1.6 (224 reviews)
1.3 (370 reviews)
Reviewer's quote

...Because, times like these businesses are going to live and die by their customer service and by an almost case by case basis. I never had a match that I met in public but when I needed a win eg refund. It happened zero blowback...

Read full review

...There is no customer service!..

Read full review
Website
1.8 (205 reviews)
1.6 (372 reviews)
Reviewer's quote

I was told to go on the website and try to fix it there or call back mon to fri..

Read full review

...no phone number to call, email response non existent, website cancellation has no option to cancel. wrong instruction. impossible to cancel while being charged..

Read full review
Product or Service Quality
1.5 (195 reviews)
1.4 (352 reviews)
Reviewer's quote

Tried email and have no response from Match, terrible service Tried calling, office closed. I dont want their service! What service, no service!..

Read full review

A customer service representative wrote me back to inform me as I'm Canadian I'm not entitled to the full refund. But as stated in section 12. c of their cancellation policy within the 3 days with s premium membership which is what I purchased, I'm supposed to be fully refunded (which is not marked...

Read full review
Diversity of Products or Services
1.5 (195 reviews)
1.4 (346 reviews)
Reviewer's quote

...then your site wants to charge for "boost" your profile ?? Why?? We pay to put a public profile, not to bust it out in the site for more money and so in all services that your company y invented to charge more ....

Read full review

...Now that you have these ridiculous memberships I can no longer afford your services since I am a retired teacher and have to watch my money very closely. I have no choice but to join Match. com since they are intelligent enough to realize that most people cant put out 200-300 dollars at a time...

Read full review

Match and Eharmony Pros and Cons

Pros
  • Horrendous
  • Fake profiles
  • What was promised
  • No pros
  • Easy to join
  • Eharmony contact
Cons
  • Customer service
  • Being charged without permission
  • Unethical billing practices
  • You cant cancel subscription or payments
  • Poor customer service
  • Fail to do what they claim they do

Match and Eharmony Most Positive Reviews

Top rated reviews
5

I accidently used a different email account to try and log in and didnt know it! I called and Stewart was really...

Read full review
5

I signed up for three month subscription to this site. Right from the beginning, when I entered in my details it...

Read full review
5

I am HAPPY to announce that I have found my partner on Match, he lives in Edmonds, Washington he’s an Alaskan Fishing Ca...

Read full review
5

I have found someone and I am really going to let it work

Read full review

Match and Eharmony Most Critical Reviews

Lowest rated reviews
1

Can anyone stop match.com from ripping people off I have same problem site says you got a wink you reply suddenly...

Read full review
1

Ok as a former subscriber let me explain what the problem is with that site and what you can do to avoid the headaches....

Read full review
1

1. Signed up for match.com and went thru their sign up process. So far so good.
2. They charged my paypal acct $77
3....

Read full review
1

I signed up for a $150 3 month subscription to eHarmony (their cheapest). I was really careful to check that there was...

Read full review

Match and Eharmony Latest Reviews

Recent published reviews
1

I subscribed for one month only, just to try the website. Since I signed up for 1 month, as of today I have been...

Read full review
1

I HAVE YET TO SPEAK WITH ANYONE.
I AM NOT A PISSED CUSTOMER, but Definitely expectations of a phone call to me 678-468/25...

Read full review
1

Un authorise usage of my information I did not authorise in account under my name or email Please cancel this account...

Read full review
No votes

Unable to contact e- harmony. wrong number online

Read full review

Match and Eharmony Products and Services

Most reviewed product and services
  • Match Membership (96 reviews)
  • Match Subscription (62 reviews)
  • Match Online Dating (50 reviews)
  • Eharmony Subscription (179 reviews)
  • Eharmony Online Dating (100 reviews)
  • Eharmony Membership (68 reviews)