PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eHarmony and Match as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eHarmony
1.4
Match
1.6
eHarmony
Match

eHarmony and Match Overview

Total reviews 5373 3107
Company responses 96 0
Issues resolved 44 26

eHarmony and Match Consumer Ratings

Rank
195 out of 568 in Dating and Social Networking category
150 out of 568 in Dating and Social Networking category
Customer service
194 in category
128 in category
Product or Service Quality
178 in category
139 in category
Website
196 in category
136 in category
Value for money
188 in category
136 in category

eHarmony and Match Rating Details

Customer service
1.2
(1904 reviews)
1.5
(1089 reviews)
Reviewer's quote

I was entitled to a full refund I was advised I would be charged a premium amount, which was taken from my account (13/03) Eharmony customer service are not acknowledging my complaint. I have contacted the Halifax disputes team Eharmony have sent one email to me about the additional charge. I have...

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You have no customer service. I have sent emails and chats with zero response. You have no ability for customers to speak to anybody on the Phone...

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Product or Service Quality
1.4
(1785 reviews)
1.6
(987 reviews)
Reviewer's quote

...I want to discuss this issue further, I called the number eharmony provided and it is out of service..

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You cant contact customer service except thru online that gets you nowhere. I sent a message and got NO RESPONSE. I tried to shut off auto renew because I have found Match ineffective but system won't let me shut off auto renew...

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Website
1.5
(1773 reviews)
1.8
(995 reviews)
Reviewer's quote

Im supposed to be a full member - I paid my fee - yet I cant access other members to select a potential like person - and no response from EHarmony - very disappointing - I want a full refund, and this website has not helped at all!..

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It sucks, the rip you off and the website doesn't even work, and they won't give you a refund either..

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Value for money
1.3
(1770 reviews)
1.6
(967 reviews)
Reviewer's quote

Inexperienced racism and no value for money on this site . Scam scam scam!!!! There is nothing else to write I just want a refund of all my monies. Theres sidelining and recuse on here...

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Billed 3 times in one month after canceling can't talk to anyone in customer service, this site just steals money from you..

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eHarmony and Match Pros and Cons

Pros
  • No pros
  • Non
  • Hard to delete profile and get a refund
  • No pros
  • Horrendous
  • Read the complaint
Cons
  • Poor customer service
  • No customer service
  • Bad service
  • Customer service
  • Being charged without permission
  • Unethical billing practices

eHarmony and Match Most Positive Reviews

Top rated reviews
5

CANCELLED MY SUBSCRIPTION 2 MONTHS BUT ACCOUNT BEING DRAWN

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5

They were great and granted the refund even though I had not properly cancelled my membership. I met someone wonderful...

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5

Eharmony is fraudulent money-grabbing site! Avoid it at all costs! There are hundreds of better alternatives including m...

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5

Email address is wrong/want to reinstate/and I have a new living address/Id like to get started as soon as possible, I...

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eHarmony and Match Most Critical Reviews

Lowest rated reviews
1

i just joined ,and i was not happy with the service, so i tryed to cut off auto renew, on my profile. i went online to...

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1

I have been charged twice $104. 97on PayPal for the subscription I canceled my subscription on Apple Pay!
I need my $209....

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1

I have duplicate accounts and was asked to choose one to keep. I have replied several times and had no response back at...

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1

Not able to speak with a human. Signed yesterday as of this morning still not able to get on line. They ask for more...

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eHarmony and Match Latest Reviews

Recent published reviews
1

My messages are coming in blurry. My subscription expires in June. It says I have to renew a subscription. I tried that...

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1

Refund if my subscription which was mistaken charged and was cancelled same day but no response or resolution. Please...

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No votes

I cancelled my subscription about a week after I started because there were only a very few options. I was unsatisfied...

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No votes

Do i get a refund since i canceled right after accidentally choosing thinking it was monthly at the price not knowing...

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