PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eharmony and Match as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eharmony
Match

Eharmony and Match Overview

Total reviews 1029 553
Company responses 96 0
Issues resolved 3 0

Eharmony and Match Consumer Ratings

Rank
56 out of 264 in Dating and Social Networking category
55 out of 264 in Dating and Social Networking category
Website
61 in category
42 in category
Customer service
55 in category
35 in category
Product or Service Quality
52 in category
42 in category
Privacy and Data Security
40 in category
41 in category

Eharmony and Match Rating Details

Website
1.6 (323 reviews)
1.8 (172 reviews)
Reviewer's quote

On the better business bureau website there is almost a complaint everyday of the month of September. Im writing this review so that someone else can have a heads up of whats to come . I would recommend blocking them with your bank or getting a new card because you will be billed even if you end...

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Cancelled a one year membership within hours on website. I HAD BUYERS REGRETDUE TOO COST Got a text FROM MATCH about 5days or more stating I get no refund due to past the cancellation period. I CX BEFORE THEV5 DAYS If they would check there email I asked to cx immediate...

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Customer service
1.3 (321 reviews)
1.6 (190 reviews)
Reviewer's quote

...There is no way to call and to talk to Customer Service period this is scam, I want a refund immediately, but its impossible to reach them by phone Kristina Karpovich..

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This is very poor customer service. I am unable to sign into my account and there is no one to help me. I want to cancel my account..

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Product or Service Quality
1.4 (303 reviews)
1.5 (162 reviews)
Reviewer's quote

Read all of the negative reviews, multiply by 10, and thats the way I am feeling right now due to lack of customer service regarding the cost of my subscription. Customer service phone number does not work. When you try to work with your online chat robot you get switched over to a lawyer service...

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...I paid already via the phone (Match customer service)..

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Privacy and Data Security
1.8 (299 reviews)
1.8 (162 reviews)
Reviewer's quote

Why is my picture and profile still on e-harmony? This is a violation of my rights of privacy!..

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...com does not have 2 step authentication for their data in the grossest possible way. I have NEVER had a match. com account...

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Eharmony and Match Pros and Cons

Pros
  • No pros
  • Easy to join
  • Eharmony contact
  • Horrendous
  • Fake profiles
  • What was promised
Cons
  • Poor customer service
  • You cant cancel subscription or payments
  • Fail to do what they claim they do
  • Customer service
  • Being charged without permission
  • Unethical billing practices

Eharmony and Match Most Positive Reviews

Top rated reviews
5

I signed up for three month subscription to this site. Right from the beginning, when I entered in my details it...

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5

I accidently used a different email account to try and log in and didnt know it! I called and Stewart was really...

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5

I have found someone and I am really going to let it work

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5

I am HAPPY to announce that I have found my partner on Match, he lives in Edmonds, Washington he’s an Alaskan Fishing Ca...

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Eharmony and Match Most Critical Reviews

Lowest rated reviews
1

Ok as a former subscriber let me explain what the problem is with that site and what you can do to avoid the headaches....

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1

Can anyone stop match.com from ripping people off I have same problem site says you got a wink you reply suddenly...

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1

I signed up for a $150 3 month subscription to eHarmony (their cheapest). I was really careful to check that there was...

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1

1. Signed up for match.com and went thru their sign up process. So far so good.
2. They charged my paypal acct $77
3....

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Eharmony and Match Latest Reviews

Recent published reviews
1

They changed way to much on my card i wanna cancel and full refund

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No votes

Ive tried to cancel my subscription but it wont let me

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No votes

Not everyone has internet access. So a customer service phone number would be nice to talk to someone when you have...

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No votes

They are the worst. I waited on hold for an hour and no one picked up

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Eharmony and Match Products and Services

Most reviewed product and services
  • Eharmony Subscription (169 reviews)
  • Eharmony Online Dating (99 reviews)
  • Eharmony Membership (56 reviews)
  • Match Membership (93 reviews)
  • Match Subscription (57 reviews)
  • Match Online Dating (40 reviews)