Eharmony vs Facebook

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Eharmony

Media
  • 1 ISSUES RESOLVED
  • 248 TOTAL REVIEWS
  • $32.3K CLAIMED LOSSES
  • $367 AVERAGE LOSS
1.4
Privacy and Data Security
Website
Customer service
Diversity of Products or Services
Staff
  • Profile design 3
  • Easy to use website 2
  • Local matches in 1st month 1
  • Website lay-out 1
  • None 1

Customers don't like

  • Fail to do what they claim they do8
  • Refuses to give me a refund6
  • Being ripped off5
  • Your service5
  • Send too few matches4

Products by Eharmony

No items

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Facebook

Media
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $49.5K AVERAGE LOSS
1.8
Privacy and Data Security
Website
Customer service
Diversity of Products or Services
Staff
  • Everyone else is on there because it is free 1
  • One gal tried to help but they cut her off 1
  • That is all 1

Customers don't like

  • Unconscionable requests2
  • Have no escalation process1
  • People can report you and they react as henchmen1
  • Rules rules rules and no way to figure them out1
  • Will not use phones1

Products by Facebook

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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