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Eharmony

Media
Has verified representatives
  • 1 ISSUES RESOLVED
  • 14 COMPANY RESPONSES
  • 322 TOTAL REVIEWS
  • $34.5K CLAIMED LOSSES
  • $342 AVERAGE LOSS
1.6
Website
Privacy and Data Security
Customer service
Diversity of Products or Services
Discounts and Special Offers
  • Profile design 4
  • Easy to use website 4
  • Website lay-out 3
  • Matching process 3
  • Eharmony customer service 3

Customers don't like

  • Acted like it was all my fault5
  • Service4
  • Send matches that are not matches4
  • Fail to do what they claim they do4
  • Auto renewal does not turn off4
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Facebook

Media
  • 0 ISSUES RESOLVED
  • 78 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $49.5K AVERAGE LOSS
1.7
Website
Privacy and Data Security
Customer service
Diversity of Products or Services
Discounts and Special Offers
  • That is all 1
  • One gal tried to help but they cut her off 1
  • It until this new security policy 1
  • In general 1
  • Everyone else is on there because it is free 1

Customers don't like

  • Unconscionable requests3
  • Will not use phones2
  • Extorsion methods2
  • Documentation stinks on how to use their system2
  • Unknownemployee1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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