EFlorist vs Teleflora: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about EFlorist and Teleflora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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EFlorist

1.3

Teleflora

1.5

EFlorist

Teleflora

EFlorist and Teleflora Overview

Total reviews

422

Company responses

Issues resolved

Teleflora was first mentioned on PissedConsumer on May 16, 2008 and since then this brand received 422 reviews. It is 333 reviews more than EFlorist received since Aug 12, 2008.

EFlorist and Teleflora Consumer Ratings

Rank

53 out of 277 in Flowers / Florist category

34 out of 277 in Flowers / Florist category

Customer service

42 in category

29 in category

Website

31 in category

25 in category

Exchange, Refund and Cancellation Policy

48 in category

27 in category

According to consumer ratings and reviews, Teleflora ranks 19 points higher in the Flowers / Florist category than EFlorist. People gave EFlorist 1.1 stars for Customer service criterion in Flowers / Florist category and it is 44 points higher than the worst rated brand in this category. At the same time, Teleflora was rated 1.3 stars for Customer service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Teleflora has a higher rating than EFlorist. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave EFlorist 1 stars and it is 55% worse than other in category. Teleflora however was rated 1.2 stars and it is 69% greater than other in category.

EFlorist and Teleflora Rating Details

Customer service

1.1 (48 reviews)

1.3 (197 reviews)

Reviewer's quote

Ordered flowers and chocolates to my cousin in law for her birthday last week, no sign of the flowers or chocolates, some ridiculous email from their customer service team saying the item was delivered and nothing! Truly a terrible experience how is this company still in operation given all the...

PissedConsumer1754073

...Horrendous customer service..

Rilla

Website

1.9 (41 reviews)

2.1 (162 reviews)

Reviewer's quote

Website Advertising next day delivery if ordered by 3PM. **False advertising ! Website shows a bouquet wrapped in foil, Flowers are sent flat packed in a Box!!! **False Advertising !! Flowers are sent by Royal mail, which apparently is just normal post !! Missed the occasion missed the sentiment....

Jewelle

...I've NEVER had this happen with them!! Just saying!!! I paid the "price" of the DELUXE flowers on their website today. ..

PissedConsumer1190278

Exchange, Refund and Cancellation Policy

1 (40 reviews)

1.2 (181 reviews)

Reviewer's quote

...She offered to refund my delivery but do nothing about the poor state of flowers. It’s the gift that matters not the money! So disappointing. AVOID this company...

PissedConsumer1310404

... that I would not be okay with that resolution and just said that the only two resolutions that I could accept would be the correct arrangement delivered or a refund. I'm not going to pay for something I did not order. The customer service representative upped the discount code to 50% off my next order...

Sara Elkorchi