EFlorist vs Teleflora: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about EFlorist and Teleflora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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EFlorist

1.3

Teleflora

1.5

EFlorist

Teleflora

EFlorist and Teleflora Overview

Total reviews

419

Company responses

Issues resolved

Teleflora was first mentioned on PissedConsumer on May 16, 2008 and since then this brand received 419 reviews. It is 337 reviews more than EFlorist received since Aug 12, 2008.

EFlorist and Teleflora Consumer Ratings

Rank

52 out of 356 in Flowers / Florist category

34 out of 356 in Flowers / Florist category

Customer service

41 in category

28 in category

Website

30 in category

24 in category

Exchange, Refund and Cancellation Policy

47 in category

27 in category

According to consumer ratings and reviews, Teleflora ranks 18 points higher in the Flowers / Florist category than EFlorist. People gave EFlorist 1.1 stars for Customer service criterion in Flowers / Florist category and it is 44 points higher than the worst rated brand in this category. At the same time, Teleflora was rated 1.3 stars for Customer service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Teleflora has a higher rating than EFlorist. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave EFlorist 1 stars and it is 54% worse than other in category. Teleflora however was rated 1.2 stars and it is 68% greater than other in category.

EFlorist and Teleflora Rating Details

Customer service

1.1 (45 reviews)

1.3 (194 reviews)

Reviewer's quote

...nice enough to travel to the correct home address to hand deliver the flowers) Once opened after 24hours of being in a box they were all dead!!! I called customer services and spoke to a lady who wasn’t the slightest bit remorse after I explained it was an apology gift. She offered to refund my delivery but do nothing about the poor state of flowers....

PissedConsumer1310404

all i can say is the quality and delivery versus price is poorand the items that come don't last more than a dayi have purchased a few times and both times disappointeddon't buy from them is my advisegeorge

georgep

Website

2 (39 reviews)

2.1 (159 reviews)

Reviewer's quote

Website Advertising next day delivery if ordered by 3PM. **False advertising ! Website shows a bouquet wrapped in foil, Flowers are sent flat packed in a Box!!! **False Advertising !! Flowers are sent by Royal mail, which apparently is just normal post !! Missed the occasion missed the sentiment....

Jewelle

...I've NEVER had this happen with them!! Just saying!!! I paid the "price" of the DELUXE flowers on their website today. ..

PissedConsumer1190278

Exchange, Refund and Cancellation Policy

1 (37 reviews)

1.2 (178 reviews)

Reviewer's quote

...Nothing but scammers and cowboys! DO NOT USE THEM! Despite claims they are sending my daughter a full refund within 5 days we are still waiting for her refund to arrive (we have now gone past the 5th day) and do not hold out any hope of receiving it!..

Shayan

The flowers they send do not match the flowers that are delivered. Paid $250.00 for a “premium” arrangement that looks like it came from a gas station. This should be illegal. If you care AT ALL about the recipient, don’t use this POS company. If you really hate the recipient, send away!

Rachel W