EFlorist vs Prestige Flowers: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about EFlorist and Prestige Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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EFlorist

1.3

Prestige Flowers

1.5

EFlorist

Prestige Flowers

EFlorist and Prestige Flowers Overview

Total reviews

977

Company responses

Issues resolved

Prestige Flowers was first mentioned on PissedConsumer on Mar 18, 2012 and since then this brand received 977 reviews. It is 889 reviews more than EFlorist received since Aug 12, 2008.

EFlorist and Prestige Flowers Consumer Ratings

Rank

53 out of 277 in Flowers / Florist category

37 out of 277 in Flowers / Florist category

Customer service

42 in category

31 in category

Website

31 in category

23 in category

Exchange, Refund and Cancellation Policy

49 in category

36 in category

According to consumer ratings and reviews, Prestige Flowers ranks 16 points higher in the Flowers / Florist category than EFlorist. People gave EFlorist 1.1 stars for Customer service criterion in Flowers / Florist category and it is 45 points higher than the worst rated brand in this category. At the same time, Prestige Flowers was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Prestige Flowers has a higher rating than EFlorist. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave EFlorist 1 stars and it is 55% worse than other in category. Prestige Flowers however was rated 1.1 stars and it is 59% greater than other in category.

EFlorist and Prestige Flowers Rating Details

Customer service

1.1 (47 reviews)

1.2 (465 reviews)

Reviewer's quote

Ordered flowers and chocolates to my cousin in law for her birthday last week, no sign of the flowers or chocolates, some ridiculous email from their customer service team saying the item was delivered and nothing! Truly a terrible experience how is this company still in operation given all the...

PissedConsumer1754073

...No customer service skills when communicating with company. Stick to M&S and Next in future..

Pamela K

Website

2 (40 reviews)

2.1 (400 reviews)

Reviewer's quote

Website Advertising next day delivery if ordered by 3PM. **False advertising ! Website shows a bouquet wrapped in foil, Flowers are sent flat packed in a Box!!! **False Advertising !! Flowers are sent by Royal mail, which apparently is just normal post !! Missed the occasion missed the sentiment....

Jewelle

...i tried calling them again but there lines were closed@2 even though saying on website open till 6pm . lost my money and the flowers...

Margaret

Exchange, Refund and Cancellation Policy

1 (39 reviews)

1.1 (431 reviews)

Reviewer's quote

...She offered to refund my delivery but do nothing about the poor state of flowers. It’s the gift that matters not the money! So disappointing. AVOID this company...

PissedConsumer1310404

...I have requested a full refund and am still awaiting a response..

Anaiah