PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and RingCentral as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eFax
RingCentral

eFax and RingCentral Overview

Total reviews
96
200
Company responses
0
0
Issues resolved
0
0

eFax and RingCentral Consumer Ratings

Rank
370 out of 1429 in Telecommunications category
379 out of 1429 in Telecommunications category
Customer service
229 in category
304 in category
Price Affordability
339 in category
320 in category
Exchange, Refund and Cancellation Policy
273 in category
281 in category
Website
292 in category
144 in category

eFax and RingCentral Rating Details

Customer service
1.3 (39 reviews)
1.1 (93 reviews)
Reviewer's quote

...I do believe this is the worst customer service experience I've ever had. It's a shame because it initially seemed very promising and is recommended on a lot of the "best online fax" lists. I cannot rate this company low enough..

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They're Customer service is a nightmare and the account Managers are always quitting, I don't blame them. The last thing that happened was bill related, is quarantine please don't mess with people's money. My bill went up double the amount, without any reason, as I had not made any changes on my...

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Price Affordability
1.4 (34 reviews)
1.5 (73 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...

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If the offer also includes a free gift or trial, the offer shall include a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial. (2)Charge the...

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Exchange, Refund and Cancellation Policy
1.1 (32 reviews)
1.1 (79 reviews)
Reviewer's quote

...No on-line cancellation. Had to use chat service, which took way too much of my time (about 15 minutes)..

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...When I request a cancellation, they hide behind their contract and tell me I owe cancellation fees. Other services offer same thing for a fraction of the cost. I have contacted several people in the organization including Vlad Shmunis, the CEO...

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Website
1.6 (31 reviews)
2 (78 reviews)
Reviewer's quote

...I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel both of those ways. I sent them an email asking how to do it. No one ever answered, and I just forgot about it...

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So I call a number from Rclec's website for Level 4 support and am told that I should not be contacting them, only the new telecom, who they haven't heard anything from. Meanwhile I'm sitting with the new telecom, who has shown me their history of communication with this company, so I mention this...

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eFax and RingCentral Pros and Cons

Pros
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
  • Concept
  • Web site
  • Supposed services
Cons
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Poor customer service
  • Scam artist
  • Customer service is not prepared to solve problems

eFax and RingCentral Most Positive Reviews

Top rated reviews
5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

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No votes
No votes
No votes

eFax and RingCentral Most Critical Reviews

Lowest rated reviews
1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

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1

Ring Central is a scam where they tell you it is a free trial with now strings attached and then charge you and it is al...

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1

Cancelled my account in May, but they keep charging me. They won't refund.

Been on the phone for over an hour, but they...

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1

Our business experienced issues with the fax service so we called customer service. They asked our security question...

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eFax and RingCentral Latest Reviews

Recent published reviews
2.4

Stopped using the service 2.5 years ago. Continued billing with no email receipt. Had to find it in credit card billing....

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1

I don't know where to start with Ringcentral. If I have to choose only one sentence to describe them, I would say THEY A...

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1

I've been trying to get a number ported over for months now. I've emailed multiple times and rarely get a response....

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1

Im trying to down grade and they are telling me that my contract auto renewed a couple days ago and that I cant stop...

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eFax and RingCentral Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Ringcentral Customer Care (28 reviews)
  • Ringcentral Voip Service (23 reviews)
  • Ringcentral Technical Support (19 reviews)