PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and RingCentral as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eFax
RingCentral

eFax and RingCentral Overview

Total reviews
94
192
Company responses
0
0
Issues resolved
0
0

RingCentral was first mentioned on PissedConsumer on Feb 26, 2011 and since then this brand received 192 reviews. It is 98 reviews more than eFax received since Jan 6, 2010.

eFax and RingCentral Consumer Ratings

Rank
352 out of 1908 in Telecommunications category
361 out of 1908 in Telecommunications category
Customer service
208 in category
286 in category
Price Affordability
317 in category
291 in category
Exchange, Refund and Cancellation Policy
255 in category
258 in category

According to consumer ratings and reviews, eFax ranks 9 points higher in the Telecommunications category than RingCentral. People gave eFax 1.3 stars for Customer service criterion in Telecommunications category and it is 363 points higher than the worst rated brand in this category. At the same time, RingCentral was rated 1.1 stars for Customer service criterion in this category and it is 285 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that RingCentral has a higher rating than eFax. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave eFax 1.1 stars and it is 55% greater than other in category. RingCentral however was rated 1.1 stars and it is 55% greater than other in category.

eFax and RingCentral Rating Details

Customer service
1.3 (37 reviews)
1.1 (87 reviews)
Reviewer's quote

...This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names...

PissedConsumer1534814

Most of their customer service and support is located in another country which may be the biggest problem because a customer service representative said on a call they don't like customers in the US. We asked for a Manager or the person in charge of customer service and they refused, then we asked...

Lisa F
Price Affordability
1.4 (33 reviews)
1.5 (68 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...

Albena

If the offer also includes a free gift or trial, the offer shall include a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial. (2)Charge the...

Eric M
Exchange, Refund and Cancellation Policy
1.1 (31 reviews)
1.1 (72 reviews)
Reviewer's quote

...They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes...

Greta M

If the rep tells me there is no cancellation penalty and no commitment and then presents me with a contract that is contradictory that is misrepresentation. Furthermore, I tried to get the customer service agent to tell me at the very least that the contract would stop auto renewing after this...

Chris C

eFax and RingCentral Pros and Cons

Pros
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
  • Concept
  • Web site
  • Supposed services
Cons
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Poor customer service
  • Scam artist
  • Customer service is not prepared to solve problems

eFax and RingCentral Most Positive Reviews

Top rated reviews
5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

3.1

I've been with ringcentral for several years. I need to downgrade service and now I am being told that my contract auto...

eFax and RingCentral Most Critical Reviews

Lowest rated reviews
1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

1

Ring Central is a scam where they tell you it is a free trial with now strings attached and then charge you and it is al...

eFax and RingCentral Latest Reviews

Recent published reviews

Trying to use this e fax, my account is locked, I also tried to unlock it I don't know what am I doing wrong I can't unl...

Read all 94 reviews
1

Impossible to cancel. This company should be in jail.

Read all 192 reviews

eFax and RingCentral Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Ringcentral Customer Care (26 reviews)
  • Ringcentral Voip Service (21 reviews)
  • Ringcentral Technical Support (18 reviews)