PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eFax
Ooma

eFax and Ooma Overview

Total reviews
96
91
Company responses
0
0
Issues resolved
0
1

eFax and Ooma Consumer Ratings

Rank
362 out of 1424 in Telecommunications category
233 out of 1424 in Telecommunications category
Customer service
219 in category
229 in category
Price Affordability
327 in category
150 in category
Exchange, Refund and Cancellation Policy
255 in category
242 in category
Website
282 in category
201 in category

eFax and Ooma Rating Details

Customer service
1.3 (39 reviews)
1.3 (46 reviews)
Reviewer's quote

...I do believe this is the worst customer service experience I've ever had. It's a shame because it initially seemed very promising and is recommended on a lot of the "best online fax" lists. I cannot rate this company low enough..

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...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

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Price Affordability
1.4 (34 reviews)
2.4 (40 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...

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...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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Exchange, Refund and Cancellation Policy
1.1 (32 reviews)
1.2 (33 reviews)
Reviewer's quote

...No on-line cancellation. Had to use chat service, which took way too much of my time (about 15 minutes)..

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...45 (pending confirmation on the next credit card bill) and only 3 months out of 6 refund..

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Website
1.6 (31 reviews)
1.9 (38 reviews)
Reviewer's quote

...I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel both of those ways. I sent them an email asking how to do it. No one ever answered, and I just forgot about it...

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...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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eFax and Ooma Pros and Cons

Pros
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
Cons
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Customer service
  • Billing practices
  • Not being able to cancel

eFax and Ooma Most Positive Reviews

Top rated reviews
5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

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5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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No votes
3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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eFax and Ooma Most Critical Reviews

Lowest rated reviews
1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

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1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

Cancelled my account in May, but they keep charging me. They won't refund.

Been on the phone for over an hour, but they...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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eFax and Ooma Latest Reviews

Recent published reviews
2.4

Stopped using the service 2.5 years ago. Continued billing with no email receipt. Had to find it in credit card billing....

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1

They apparently secretly reactive cancelled services, assign some random phone number, and start billing for "taxes and...

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1

I've been trying to get a number ported over for months now. I've emailed multiple times and rarely get a response....

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No votes

I order their service for 1 user 1 line. Charged for that, followed their email instructions and a not needed second...

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eFax and Ooma Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (5 reviews)