PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Myfax and eFax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Myfax
eFax

Myfax and eFax Overview

Total reviews 202 96
Company responses 0 0
Issues resolved 1 0

Myfax and eFax Consumer Ratings

Rank
352 out of 1452 in Telecommunications category
390 out of 1452 in Telecommunications category
Customer service
205 in category
247 in category
Exchange, Refund and Cancellation Policy
273 in category
288 in category
Product or Service Quality
181 in category
289 in category
Price Affordability
256 in category
353 in category

Myfax and eFax Rating Details

Customer service
1.4 (80 reviews)
1.3 (39 reviews)
Reviewer's quote

...But can't to connect their customer service to cancel subscription. I must request the bank to open the new credit card. Monetary Loss: $30...

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...I do believe this is the worst customer service experience I've ever had. It's a shame because it initially seemed very promising and is recommended on a lot of the "best online fax" lists. I cannot rate this company low enough..

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Exchange, Refund and Cancellation Policy
1.2 (73 reviews)
1.1 (32 reviews)
Reviewer's quote

MyFax cancellation process is a trap. They keep charging your credit card even after you request cancellation. Its even worse that they dont want to refund because there is no refund policy..

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...No on-line cancellation. Had to use chat service, which took way too much of my time (about 15 minutes)..

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Product or Service Quality
1.7 (66 reviews)
1.3 (29 reviews)
Reviewer's quote

Not only did the service suck and it couldn't send a fax, but when I try to call in to cancel the service the customer rap disconnected the call deliberately and a desperate attempt to keep me on the hook as a customer to pay. When I finally got an opportunity to call back and go through their long...

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...This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names...

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Price Affordability
1.9 (63 reviews)
1.4 (34 reviews)
Reviewer's quote

...I was able to continue using the fax service at a lower price that would be more affective for me. They gout Of their way to please the customer..

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...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...

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Myfax and eFax Pros and Cons

Pros
  • Warning other customers to stay away
  • Signing up
  • Received fax via trial as promised
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
Cons
  • Customer service
  • Service
  • Is a trap cannot cancel and will be charged
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months

Myfax and eFax Most Positive Reviews

Top rated reviews
5

Needed fax in area with no electric. Loaded & sent fax no problem.

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5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

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5

I cancelled subscription in June 2017 by speaking to the customer support and sending an email form the record.
They kept...

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No votes

Myfax and eFax Most Critical Reviews

Lowest rated reviews
1

Tried to cancel there fax service twice. They of course have no record and charged me another eight months. Horrible...

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1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

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1

I decided that $10 a month was not a good deal for me and switched providers. Myfax had been a good service so I expecte...

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1

Cancelled my account in May, but they keep charging me. They won't refund.

Been on the phone for over an hour, but they...

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Myfax and eFax Latest Reviews

Recent published reviews
1

there is not a link to delete account, impossible to contact helpline, impossible to achieve the chat, numbers are...

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2.4

Stopped using the service 2.5 years ago. Continued billing with no email receipt. Had to find it in credit card billing....

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1

I have The Misfortune of doing the trial for myfax. Not only did the service suck and it couldn't send a fax, but when...

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1

I've been trying to get a number ported over for months now. I've emailed multiple times and rarely get a response....

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Myfax and eFax Products and Services

Most reviewed product and services
  • Myfax Fax Service (46 reviews)
  • Myfax Free Trial (35 reviews)
  • Myfax Internet Fax Service Free Trial (18 reviews)
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Internet Fax Service Free Trial (3 reviews)