PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and Myfax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eFax
Myfax

eFax and Myfax Overview

Total reviews
93
194
Company responses
0
0
Issues resolved
0
1

Myfax was first mentioned on PissedConsumer on Jul 1, 2011 and since then this brand received 194 reviews. It is 101 reviews more than eFax received since Jan 6, 2010.

eFax and Myfax Consumer Ratings

Rank
347 out of 1945 in Telecommunications category
314 out of 1945 in Telecommunications category
Customer service
206 in category
172 in category
Price Affordability
313 in category
222 in category
Exchange, Refund and Cancellation Policy
251 in category
232 in category

According to consumer ratings and reviews, Myfax ranks 33 points higher in the Telecommunications category than eFax. People gave eFax 1.3 stars for Customer service criterion in Telecommunications category and it is 356 points higher than the worst rated brand in this category. At the same time, Myfax was rated 1.4 stars for Customer service criterion in this category and it is 390 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Myfax has a higher rating than eFax. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave eFax 1.1 stars and it is 55% greater than other in category. Myfax however was rated 1.2 stars and it is 59% greater than other in category.

eFax and Myfax Rating Details

Customer service
1.3 (37 reviews)
1.4 (75 reviews)
Reviewer's quote

...This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names...

PissedConsumer1534814

Hi, So I signed up for the myfax monthly service plan that is advertised to give me 50 pages of faxed documents for $5 per month. In October, they charged me the $5 then $10- 4 times for the service. After I called them they stated that in reality they charge for some kind of time period(s) that...

Matthew H
Price Affordability
1.4 (33 reviews)
1.9 (60 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...

Albena

...I was able to continue using the fax service at a lower price that would be more affective for me. They gout Of their way to please the customer..

PissedConsumer1641793
Exchange, Refund and Cancellation Policy
1.1 (31 reviews)
1.2 (68 reviews)
Reviewer's quote

...They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes...

Greta M

They rope you in for a free use and then you can't get out. Had to cancel a CC to stop them from billing me... ugh...

Andrew C

eFax and Myfax Pros and Cons

Pros
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
  • Signing up
  • Received fax via trial as promised
  • Price
Cons
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Customer service
  • Service
  • Is a trap cannot cancel and will be charged

eFax and Myfax Most Positive Reviews

Top rated reviews
5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

5

Needed fax in area with no electric. Loaded & sent fax no problem.

eFax and Myfax Most Critical Reviews

Lowest rated reviews
1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

1

Tried to cancel there fax service twice. They of course have no record and charged me another eight months. Horrible...

eFax and Myfax Latest Reviews

Recent published reviews
1

i have tried to cancel before, they are still billing me.
i am receiving faxes of confidential medical records not belong...

Read all 93 reviews
1.8

Hi,
So I signed up for the myfax monthly service plan that is advertised to give me 50 pages of faxed documents for $5 pe...

Read all 194 reviews

eFax and Myfax Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Myfax Fax Service (43 reviews)
  • Myfax Account (42 reviews)
  • Myfax Free Trial (35 reviews)