PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and Myfax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eFax
Myfax

eFax and Myfax Overview

Total reviews 96 202
Company responses 0 0
Issues resolved 0 1

eFax and Myfax Consumer Ratings

Rank
378 out of 1436 in Telecommunications category
341 out of 1436 in Telecommunications category
Customer service
236 in category
195 in category
Price Affordability
345 in category
255 in category
Exchange, Refund and Cancellation Policy
277 in category
260 in category
Website
293 in category
251 in category

eFax and Myfax Rating Details

Customer service
1.3 (39 reviews)
1.4 (80 reviews)
Reviewer's quote

...I do believe this is the worst customer service experience I've ever had. It's a shame because it initially seemed very promising and is recommended on a lot of the "best online fax" lists. I cannot rate this company low enough..

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...But can't to connect their customer service to cancel subscription. I must request the bank to open the new credit card. Monetary Loss: $30...

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Price Affordability
1.4 (34 reviews)
1.9 (63 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...

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...I was able to continue using the fax service at a lower price that would be more affective for me. They gout Of their way to please the customer..

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Exchange, Refund and Cancellation Policy
1.1 (32 reviews)
1.2 (73 reviews)
Reviewer's quote

...No on-line cancellation. Had to use chat service, which took way too much of my time (about 15 minutes)..

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MyFax cancellation process is a trap. They keep charging your credit card even after you request cancellation. Its even worse that they dont want to refund because there is no refund policy..

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Website
1.6 (31 reviews)
1.7 (62 reviews)
Reviewer's quote

...I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel both of those ways. I sent them an email asking how to do it. No one ever answered, and I just forgot about it...

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...I decide to cancel before the due date (10/12) they posted on their website but they charged me on 9/13 without no notification (that's their practice anyway). I called on 10/5 to cancel and they refused to refund. I'm shock by how bad a company threat their customer that have paid them for 9 years...

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eFax and Myfax Pros and Cons

Pros
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
  • Warning other customers to stay away
  • Signing up
  • Received fax via trial as promised
Cons
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Customer service
  • Service
  • Is a trap cannot cancel and will be charged

eFax and Myfax Most Positive Reviews

Top rated reviews
5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

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5

Needed fax in area with no electric. Loaded & sent fax no problem.

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No votes
5

I cancelled subscription in June 2017 by speaking to the customer support and sending an email form the record.
They kept...

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eFax and Myfax Most Critical Reviews

Lowest rated reviews
1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

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1

Tried to cancel there fax service twice. They of course have no record and charged me another eight months. Horrible...

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1

Cancelled my account in May, but they keep charging me. They won't refund.

Been on the phone for over an hour, but they...

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1

I decided that $10 a month was not a good deal for me and switched providers. Myfax had been a good service so I expecte...

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eFax and Myfax Latest Reviews

Recent published reviews
2.4

Stopped using the service 2.5 years ago. Continued billing with no email receipt. Had to find it in credit card billing....

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1

there is not a link to delete account, impossible to contact helpline, impossible to achieve the chat, numbers are...

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1

I've been trying to get a number ported over for months now. I've emailed multiple times and rarely get a response....

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1

I have The Misfortune of doing the trial for myfax. Not only did the service suck and it couldn't send a fax, but when...

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eFax and Myfax Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Myfax Fax Service (46 reviews)
  • Myfax Account (42 reviews)
  • Myfax Free Trial (35 reviews)