PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and Evoice as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


eFax and Evoice Overview

Total reviews
Company responses
Issues resolved

eFax was first mentioned on PissedConsumer on Jan 6, 2010 and since then this brand received 94 reviews. It is 64 reviews more than Evoice received since Jul 11, 2012.

eFax and Evoice Consumer Ratings

354 out of 1908 in Telecommunications category
452 out of 1908 in Telecommunications category
Customer service
206 in category
328 in category
Price Affordability
314 in category
252 in category
Exchange, Refund and Cancellation Policy
252 in category
292 in category

According to consumer ratings and reviews, eFax ranks 98 points higher in the Telecommunications category than Evoice. People gave eFax 1.3 stars for Customer service criterion in Telecommunications category and it is 363 points higher than the worst rated brand in this category. At the same time, Evoice was rated 1 stars for Customer service criterion in this category and it is 241 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Evoice has a higher rating than eFax. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave eFax 1.1 stars and it is 56% greater than other in category. Evoice however was rated 1 stars and it is 51% worse than other in category.

eFax and Evoice Rating Details

Customer service
1.3 (37 reviews)
1 (14 reviews)
Reviewer's quote

...This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names...


...Spoke with the customer service guy - he could not find my credit card number anywhere in their system. When I told him they were running a fraud, he insisted that was my "opinion" instead of a really obvious fact. For reference, appeared on my credit card as: J2 *Evoice...

Price Affordability
1.4 (33 reviews)
1.7 (10 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...


eVoice took my money then shut off my account with no notice because "it was flagged". If I hadn't tried to access my account to update with a new billing info, I wouldn't have discovered it for weeks. When I called them, they had no explanation. This is total *** Work with someone else.

Exchange, Refund and Cancellation Policy
1.1 (31 reviews)
1 (13 reviews)
Reviewer's quote

...They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes...

Greta M

...5 dollars to verify the credit card but they dont refund it then they torment you with there low quality customer service, thank god i used a prepaid credit card because leaving is big No-No for them!!!! Try to make the support morron from india to cancel your account and you'll understand..


eFax and Evoice Pros and Cons

  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
No votes
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Customer service
  • Billing practices
  • Very bad customer service for loyal customers

eFax and Evoice Most Positive Reviews

Top rated reviews

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

No votes

eFax and Evoice Most Critical Reviews

Lowest rated reviews

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...


They are charging me $12.95 for their service which I didn't order. I have their fax service through smart fax which I...

eFax and Evoice Latest Reviews

Recent published reviews

Trying to use this e fax, my account is locked, I also tried to unlock it I don't know what am I doing wrong I can't unl...

Read all 94 reviews

Received a security alert from my credit card company (thanks Chase Sapphire!) on a $137.44 charge. Evoice charged me...

Read all 30 reviews

eFax and Evoice Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Evoice Customer Care (3 reviews)
  • Evoice Telecommunications Answering Service (3 reviews)
  • Evoice Free Trial (1 review)