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EF Tours

Travel Agencies
  • 1 ISSUES RESOLVED
  • 36 TOTAL REVIEWS
  • $47.5K CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.7
Exchange, Refund and Cancellation Policy
Customer service
Staff
Website
Number of Destinations
  • Countries 4
  • Excursions 2
  • Marketing 2
  • Payment plans 2
  • Tour guide 2

Customers don't like

  • Food3
  • Dishonest company3
  • Changed departure dates by 29 days after payment2
  • Customer service2
  • Some hotels on tour1
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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 211 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $426 AVERAGE LOSS
1.3
Exchange, Refund and Cancellation Policy
Customer service
Staff
Website
Number of Destinations
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Prior purchases were okay 2
  • Present you a hotel and they are not really 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • No help at all2
  • Took my money2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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