PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanguard Group and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanguard Group
Edward Jones

Vanguard Group and Edward Jones Overview

Total reviews 112 152
Company responses 0 0
Issues resolved 0 1

Vanguard Group and Edward Jones Consumer Ratings

Rank
242 out of 1883 in Financial Services category
342 out of 1883 in Financial Services category
Customer service
271 in category
273 in category
Product or Service Quality
170 in category
240 in category
Reliability
224 in category
255 in category
Website
151 in category
274 in category

Vanguard Group and Edward Jones Rating Details

Customer service
1.2 (49 reviews)
1.2 (47 reviews)
Reviewer's quote

Since my last contact, months ago, you seem to have terminated customer service. You send a "confirmation" that was our first notice that you moved 10% of our account to a new security. We want to know why this was done...

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...*** poor customer relation skills. Who in their right mind would tell ANY customer something like that? Oh yes, I've also filed a complaint with EJ, and I've made an appointment to have the rest of my accounts handled by someone else. Horrible...

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Product or Service Quality
1.6 (41 reviews)
1.3 (48 reviews)
Reviewer's quote

...I used to be a Vanguard flagship account until they did away with this service. Now I must go through the standard support line, and every time I contact them, they are absolutely no help. I think I am going to move to another company that provides some level of customer support...

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...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

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Reliability
1.2 (36 reviews)
1 (26 reviews)
Reviewer's quote

Called and waited over 1 hour before giving up and I'm a Flagship level customer. Time before that 20 minute wait and 3 transfers....on the phone for over 1 hour. This is a truly great company that is falling apart. Don't open an account with them, you'll regret it. I'm leaving after 30 years!

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I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem is,that she transferred money from my individual account to my savings account ,both at edward jones,it took 6 days,WHY?what is wrong with your system,what if i needed that money...

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Website
2.2 (33 reviews)
1.6 (40 reviews)
Reviewer's quote

...that told me the law requires end of day trades if made by 4:00PM are correct Vanguard will be fined and the the violation will be published on their website. I'm now concerned that the automatic year end RMD will still be made after reading the shocking reviews of Vanguard. If that happens, I'll have to come up with the withholding to get the money back...

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...Overall good but again what kind of a advisor did you go with? I chose him carefully and through their website kept track of what What was going on. I am retired and plan to remain so watching what I spend and invest..

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Vanguard Group and Edward Jones Pros and Cons

Pros
  • Low fees
  • Go to fidelity
  • Mutual funds offered
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support
  • Pushy attitude
  • Due to their high brokerage fees and transfer fees
  • Outrageous attitude

Vanguard Group and Edward Jones Most Positive Reviews

Top rated reviews
5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

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5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

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3.8

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this...

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4.1

I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem...

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Vanguard Group and Edward Jones Most Critical Reviews

Lowest rated reviews
1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

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1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

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1

Lousy customer service, the worst ive ever seen , I had the misfortune of speaking with some witch named Martha watson,...

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1

I only lived in apt 7mths, I never even turned oven on for cooking, worked and was was gone from apt 14 + hrs a day,...

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Vanguard Group and Edward Jones Latest Reviews

Recent published reviews
2

Since my last contact, months ago, you seem to have terminated customer service. You send a "confirmation" that was our...

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No votes

Have some one call me from Corporate and tell me why I should keep my investments with you!

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3

Called and waited over 1 hour before giving up and I'm a Flagship level customer. Time before that 20 minute wait and 3...

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1.6

I contacted Edward Jones because I received an interest check from a municipal bond that wasn't supposed to bear any...

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Vanguard Group and Edward Jones Products and Services

Most reviewed product and services
  • Vanguard Group Customer Care (37 reviews)
  • Vanguard Group Account (6 reviews)
  • Vanguard Group Brokerage Account (4 reviews)
  • Edward Jones Account (32 reviews)
  • Edward Jones Financial Advisor (28 reviews)
  • Edward Jones Investment Service (19 reviews)