PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanguard Group and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanguard Group
Edward Jones

Vanguard Group and Edward Jones Overview

Total reviews
103
146
Company responses
0
0
Issues resolved
0
1

Edward Jones was first mentioned on PissedConsumer on Sep 18, 2010 and since then this brand received 146 reviews. It is 43 reviews more than Vanguard Group received since Apr 16, 2010.

Vanguard Group and Edward Jones Consumer Ratings

Rank
209 out of 2601 in Financial Services category
330 out of 2601 in Financial Services category
Customer service
231 in category
264 in category
Staff
216 in category
189 in category
Product or Service Quality
156 in category
226 in category

According to consumer ratings and reviews, Vanguard Group ranks 121 points higher in the Financial Services category than Edward Jones. People gave Vanguard Group 1.3 stars for Customer service criterion in Financial Services category and it is 418 points higher than the worst rated brand in this category. At the same time, Edward Jones was rated 1.1 stars for Customer service criterion in this category and it is 385 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Edward Jones has a higher rating than Vanguard Group. Regarding Product or Service Quality criterion, consumers gave Vanguard Group 1.5 stars and it is 76% greater than other in category. Edward Jones however was rated 1.2 stars and it is 65% greater than other in category.

Vanguard Group and Edward Jones Rating Details

Customer service
1.3 (43 reviews)
1.1 (45 reviews)
Reviewer's quote

...Worst customer service ever. Thank goddess I move most of my investments away from them..

Eesa

...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

Aija
Staff
1.3 (36 reviews)
1.4 (27 reviews)
Reviewer's quote

...What a profoundly awful customer service staff. I asked for information regarding my Washington NationalInsurance company retirement plan. I could not give the exact month and date of my hire as well as when I left 18 years later because it's been more than 20 years ago...

PissedConsumer994584

...He’s staff were writing under our names for emergency Funds. He came and pretended to be an Angel who’s going to end our financial crisis. He never issue any emergency money regardless my of wife complains about our finance crisis...

PissedConsumer1247598
Product or Service Quality
1.5 (35 reviews)
1.2 (46 reviews)
Reviewer's quote

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this very difficult. You have to go to a bank to get a medallion stamp and the bank is not happy about the intrusion on there time. You can't just go to notary to verify you signature. ...

PissedConsumer846911

I worked for them and when i was close to retirement they questioned everything i did and ruined my rep. I believe it had to do with my many complaints about how they were unfairly treating mainly my clients and placing an impossible amount of uneeded work on the advisors and clients. They claim...

PissedConsumer1417120

Vanguard Group and Edward Jones Pros and Cons

Pros
  • Go to fidelity
  • Mutual funds offered
  • Low fees
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support
  • Pushy attitude
  • Outrageous attitude
  • Fees

Vanguard Group and Edward Jones Most Positive Reviews

Top rated reviews
5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

Vanguard Group and Edward Jones Most Critical Reviews

Lowest rated reviews
1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

Vanguard Group and Edward Jones Latest Reviews

Recent published reviews
2.4

The representatives at Vanguard all year have been telling me my account but disputes Oct 2019. I called in late Oct...

Read all 103 reviews
1

They front loaded my rollover where it cost me 20K and then I was stupid enough to convert that money on their advice...

Read all 146 reviews

Vanguard Group and Edward Jones Products and Services

Most reviewed product and services
  • Vanguard Group Customer Care (36 reviews)
  • Vanguard Group Account (5 reviews)
  • Vanguard Group Brokerage Account (4 reviews)
  • Edward Jones Account (32 reviews)
  • Edward Jones Financial Advisor (27 reviews)
  • Edward Jones Investment Service (19 reviews)