PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Td Ameritrade and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Td Ameritrade
Edward Jones

Td Ameritrade and Edward Jones Overview

Total reviews 86 152
Company responses 0 0
Issues resolved 0 1

Td Ameritrade and Edward Jones Consumer Ratings

Rank
251 out of 1898 in Financial Services category
348 out of 1898 in Financial Services category
Customer service
No votes
243 in category
Reliability
No votes
223 in category
Website
No votes
254 in category
Product or Service Quality
No votes
214 in category

Td Ameritrade and Edward Jones Rating Details

Customer service
No votes
1.2 (47 reviews)
Reviewer's quote

...Go ahead and try to call the customer service, my average wait time is 1 hour 9:30-4 PM and 1hour, 51 mins at 8 PM..

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...*** poor customer relation skills. Who in their right mind would tell ANY customer something like that? Oh yes, I've also filed a complaint with EJ, and I've made an appointment to have the rest of my accounts handled by someone else. Horrible...

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Reliability
No votes
1 (26 reviews)
Reviewer's quote

Hello. My name is Jimmy. I come from Vanuatu in the South Pacific region. I would like to know whether as a non-US citizen I am eligible to register with TD Ameritrade in order to trade stocks. Thank you. Jimmy

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I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem is,that she transferred money from my individual account to my savings account ,both at edward jones,it took 6 days,WHY?what is wrong with your system,what if i needed that money...

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Website
No votes
1.6 (40 reviews)
Reviewer's quote

...I read all the information available to me on the BUY screen of the TD AMERITRADE WEBSITE. In the first week of Nov. 2018 I ALSO CALLED TD AMERITRADE @ 800 669 **** to specifically ask if there were any fees incurred to make this buy...

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...Overall good but again what kind of a advisor did you go with? I chose him carefully and through their website kept track of what What was going on. I am retired and plan to remain so watching what I spend and invest..

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Product or Service Quality
No votes
1.3 (48 reviews)
Reviewer's quote

...Upon contacting customer service they made me believe that Think or swim is accurate. I tried to explain that customer only rely on the numbers on screen..

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...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

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Td Ameritrade and Edward Jones Pros and Cons

Pros
  • Thinkorswim software
  • Apps easy to use
  • Use of options
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
  • Very disastified
  • Whole takeover experience
  • Thinkorswim platform
  • Pushy attitude
  • Due to their high brokerage fees and transfer fees
  • Outrageous attitude

Td Ameritrade and Edward Jones Most Positive Reviews

Top rated reviews
5

TD Ameritrade features a smarmy, psychiatrist-type who is supposedly offering an experienced opinion about money...

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5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

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5

She was so helpful so you dont mess up your account

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4.1

I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem...

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Td Ameritrade and Edward Jones Most Critical Reviews

Lowest rated reviews
1

This is a very dangerous company to entrust with your funds. They operate above the law, because FINRA (the Financial I...

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1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

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1

This company takes money from your balance stock sheet without any good reasons.. and claims you are in negatives after...

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1

I only lived in apt 7mths, I never even turned oven on for cooking, worked and was was gone from apt 14 + hrs a day,...

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Td Ameritrade and Edward Jones Latest Reviews

Recent published reviews
1.4

Thank God for B of A. When i have to redownload TD bank app monthly, I do a check, verify that B of A is working, which...

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No votes

Have some one call me from Corporate and tell me why I should keep my investments with you!

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No votes

cant log in ... its always something with ameritrade. either you cant get on...or the quotes arent updating or their...

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1.6

I contacted Edward Jones because I received an interest check from a municipal bond that wasn't supposed to bear any...

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Td Ameritrade and Edward Jones Products and Services

Most reviewed product and services
  • Td Ameritrade Brokerage Account (16 reviews)
  • Td Ameritrade Investment Service (2 reviews)
  • Edward Jones Financial Advisor (28 reviews)
  • Edward Jones Investment Service (19 reviews)