PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primerica and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has verified representatives
2.5
Primerica
Edward Jones

Primerica and Edward Jones Overview

Total reviews
445
146
Company responses
90
0
Issues resolved
4
1

Primerica was first mentioned on PissedConsumer on Oct 5, 2007 and since then this brand received 445 reviews. It is 299 reviews more than Edward Jones received since Sep 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Primerica customer support team and Edward Jones customer service.

Primerica and Edward Jones Consumer Ratings

Rank
125 out of 2345 in Financial Services category
336 out of 2345 in Financial Services category
Customer service
102 in category
268 in category
Staff
83 in category
196 in category
Diversity of Products or Services
112 in category
247 in category

According to consumer ratings and reviews, Primerica ranks 211 points higher in the Financial Services category than Edward Jones. People gave Primerica 2.2 stars for Customer service criterion in Financial Services category and it is 564 points higher than the worst rated brand in this category. At the same time, Edward Jones was rated 1.1 stars for Customer service criterion in this category and it is 398 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Primerica has a higher rating than Edward Jones. Regarding Diversity of Products or Services criterion, consumers gave Primerica 2.4 stars and it is 83% greater than other in category. Edward Jones however was rated 1.4 stars and it is 63% greater than other in category.

Primerica and Edward Jones Rating Details

Customer service
2.2 (63 reviews)
1.1 (45 reviews)
Reviewer's quote

I want to arrange different payment for the insurance so please I need to call and talk to somebody in the customer service..

Daryan

...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

Aija
Staff
2.5 (58 reviews)
1.4 (27 reviews)
Reviewer's quote

I WAS REALLY PISSED OFF ABOUT ONE OF YOUR STAFF NAMED JANICE SITJAR...

Terri

...He’s staff were writing under our names for emergency Funds. He came and pretended to be an Angel who’s going to end our financial crisis. He never issue any emergency money regardless my of wife complains about our finance crisis...

PissedConsumer1247598
Diversity of Products or Services
2.4 (58 reviews)
1.4 (42 reviews)
Reviewer's quote

And late of 2016 I was approached by a Primerica representative and I was interested in some of their products. I schedule an appointment to purchase some products however I had a phone change and lost contacts. A number kept popping up as spam and once I investigated it turned out to be the...

Lum

The EJ rep I dealt with wanted every dime that I had to invest, even talked to me about liquidating my assets to he could invest the money. Wanted names and phone numbers of my other family members so he could pitch his 'services' to them. I pulled some of my funds out and invested them elsewhere....

Jay S

Primerica and Edward Jones Pros and Cons

Pros
  • Getting financial education
  • I made on time monthly payments
  • How easy it was to get someone to talk with me about investment
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
  • Broken promises
  • Your email system sucks
  • Rude and arrogant accusatory representatitve
  • Pushy attitude
  • Outrageous attitude
  • Fees

Primerica and Edward Jones Most Positive Reviews

Top rated reviews
5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

Primerica and Edward Jones Most Critical Reviews

Lowest rated reviews
1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

Primerica and Edward Jones Latest Reviews

Recent published reviews

Yes I told the person I talked too last week not to draft my payment out of my account caused some money was stolen and...

Read all 445 reviews
1

They front loaded my rollover where it cost me 20K and then I was stupid enough to convert that money on their advice...

Read all 146 reviews

Primerica and Edward Jones Products and Services

Most reviewed product and services
  • Primerica Life Insurance (62 reviews)
  • Primerica Customer Care (16 reviews)
  • Primerica Life Policy Claim (2 reviews)
  • Edward Jones Account (32 reviews)
  • Edward Jones Financial Advisor (27 reviews)
  • Edward Jones Investment Service (19 reviews)