PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrill Lynch and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrill Lynch
Edward Jones

Merrill Lynch and Edward Jones Overview

Total reviews 101 154
Company responses 0 0
Issues resolved 0 1

Merrill Lynch and Edward Jones Consumer Ratings

Rank
279 out of 1922 in Financial Services category
358 out of 1922 in Financial Services category
Customer service
196 in category
285 in category
Reliability
203 in category
263 in category
Product or Service Quality
225 in category
250 in category
Website
248 in category
284 in category

Merrill Lynch and Edward Jones Rating Details

Customer service
1.5 (46 reviews)
1.2 (49 reviews)
Reviewer's quote

Customer service are not very clear of the information. I called customer service several times before I withdrew money from My 401k and I was advised that I fall into cares act since I got laid off in May. August 9th, I found a job...

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...*** poor customer relation skills. Who in their right mind would tell ANY customer something like that? Oh yes, I've also filed a complaint with EJ, and I've made an appointment to have the rest of my accounts handled by someone else. Horrible...

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Reliability
1.3 (35 reviews)
1 (28 reviews)
Reviewer's quote

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 to 60 minutes. Specifically this morning the website has been down for hours and I can not get out of positions where the stock is falling. None of their numbers are being...

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Wasilla Alaska advisor is about as incapable of advising as I have ever seen, he is all about getting you to buy into the highest fee accounts

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Product or Service Quality
1.4 (34 reviews)
1.3 (50 reviews)
Reviewer's quote

ML IT system is out again Their incompetent IT staff cannot keep their internal IT system operational and therefore their customer service staff cannot respond to customers. What a joke of an IT staff. They need to fire the CIO, CFO and CEO for incompetence and lack of leadership or knowledge..

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...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

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Website
1.8 (32 reviews)
1.5 (42 reviews)
Reviewer's quote

The second call was only made necessary by the fact the website and email system is also garbage. It is not clear where you go for verification of a linked bank account. The email does not give a direct link to do so, and gives no explanation how to navigate to the page (just says "click verify at...

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...Overall good but again what kind of a advisor did you go with? I chose him carefully and through their website kept track of what What was going on. I am retired and plan to remain so watching what I spend and invest..

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Merrill Lynch and Edward Jones Pros and Cons

Pros
  • Incompetent
  • There are a very small number of good financial advisors
  • Shaunna anderson
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
  • Horrible customer service
  • Dishonest employees and poor account management
  • Poor service
  • Pushy attitude
  • Due to their high brokerage fees and transfer fees
  • Outrageous attitude

Merrill Lynch and Edward Jones Most Positive Reviews

Top rated reviews
5

I lost my phone connectioon
Only.

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5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

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5

I was trying get money out to help with my sister burial. But the paperwork I was saying that I couldn't help my sister...

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4.1

I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem...

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Merrill Lynch and Edward Jones Most Critical Reviews

Lowest rated reviews
1

Questioned me on why I wanted my own money. Closed my checking without giving me time to set up a new one. Had me in...

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1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

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1

Merrill Lynch claims to have mailed the proceeds of 401-k plan, but after 21 days there's no check. They refuse to prov...

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1

I only lived in apt 7mths, I never even turned oven on for cooking, worked and was was gone from apt 14 + hrs a day,...

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Merrill Lynch and Edward Jones Latest Reviews

Recent published reviews
No votes

they go down monthly now, for what they say is maintenance....but down all day during trading .

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2.3

Wasilla Alaska advisor is about as incapable of advising as I have ever seen, he is all about getting you to buy into...

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1

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 t...

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1

Do not put your money with Edward Jones Trust. The trustees they hire are always on vacation or work a 3-day week. They...

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Merrill Lynch and Edward Jones Products and Services

Most reviewed product and services
  • Merrill Lynch Financial Advisor (11 reviews)
  • Edward Jones Financial Advisor (28 reviews)
  • Edward Jones Investment Service (19 reviews)