PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Investors Group and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Investors Group
Edward Jones

Investors Group and Edward Jones Overview

Total reviews
54
149
Company responses
0
0
Issues resolved
0
1

Investors Group and Edward Jones Consumer Ratings

Rank
334 out of 1846 in Financial Services category
358 out of 1846 in Financial Services category
Customer service
220 in category
283 in category
Reliability
217 in category
243 in category
Product or Service Quality
235 in category
245 in category
Value for money
188 in category
252 in category

Investors Group and Edward Jones Rating Details

Customer service
1.3 (21 reviews)
1.1 (45 reviews)
Reviewer's quote

Received a letter dated April 10, 2019 informing me of a transfer of my accounts from Waterloo office to IG Wealth Management National Service Centre. Contacted them on September 5, 2019 at the specified 1-866 phone number. Message informs one there is an extended wait due to high call volume,...

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...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

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Reliability
1.2 (21 reviews)
1 (24 reviews)
Reviewer's quote

I have been trying to reach them by phone for more than one week. Sent an email. Someone called and left the same stupid number to call. Again I am trying to reach them!!!

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your agent in Boise ID Train Mayer 208 887 86422 weeks ago I dropped off $10K in 2 checks to be deposited into 2 m Funds in my daughters act. I told the lady at the desk if there were any questions to call me. Well he didn't. He called my daughter instead. He told her he could only invest in 1...

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Product or Service Quality
1.3 (19 reviews)
1.2 (46 reviews)
Reviewer's quote

...They don't disclose fees, customer service is non existent, they lie. Avoid at all costs. Still going through this nightmare..

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In the 16-years, my advisor went from a typical salesperson office to becoming a certified financial planner offering supposedly more sophisticated services. After this meeting, I received a letter indicating he was removing himself as our Advisor and sending my account to another local office. I...

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Value for money
1.3 (18 reviews)
1 (23 reviews)
Reviewer's quote

...This company has the highest fees and is good at holding your money hostage..

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They front loaded my rollover where it cost me 20K and then I was stupid enough to convert that money on their advice into an annuity where he generated even more commissions! They should be closed down. It has taken me 10 years to overcome the financial mess they put me in..

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Investors Group and Edward Jones Pros and Cons

Pros
  • No pros
  • What they said
  • Customer service
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
  • Being lied to mis led
  • Dont waste your money or time with investors group
  • Complete regret
  • Pushy attitude
  • Due to their high brokerage fees and transfer fees
  • Outrageous attitude

Investors Group and Edward Jones Most Positive Reviews

Top rated reviews
5

Warning avoid this company at all costs. They advertise as a money management company. They will not manage your money t...

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5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

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4.2

I find it interesting to read all the comments. I just happened to come across this website called "pissed consumer". Wh...

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4

Some advisors change firms frequently. Just when you are getting comfortable with one place, the advisor moves to...

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Investors Group and Edward Jones Most Critical Reviews

Lowest rated reviews
1

The adviser from IG told me that my investment with them will be doubled every 5-7 years. Therefore, I put $7,700 RRSP...

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1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

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1

Moved from Calgary to Ontario in November. Decided to move our money out of the IG office ( Andrew Fox was the advisor)...

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1

I only lived in apt 7mths, I never even turned oven on for cooking, worked and was was gone from apt 14 + hrs a day,...

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Investors Group and Edward Jones Latest Reviews

Recent published reviews
1

!I told my advisor to sell my portfolio when the COVID crash started and he was not able to do that. He sold most of it...

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No votes

Edward Jones fired my old advisor and replaced the advisor with someone who has ZERO experience. Whenever I call the...

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3.5

Pissed at me because I came to my senses and got out....now dragging out the process and not returning emails.

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1.2

your agent in Boise ID Train Mayer 208 887 8642
2 weeks ago I dropped off $10K in 2 checks to be deposited into 2 m Funds...

Read full review

Investors Group and Edward Jones Products and Services

Most reviewed product and services
  • Investors Group Investment Service (18 reviews)
  • Investors Group Mutual Funds Investment Service (9 reviews)
  • Investors Group Customer Care (4 reviews)
  • Edward Jones Account (32 reviews)
  • Edward Jones Financial Advisor (28 reviews)
  • Edward Jones Investment Service (19 reviews)