PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fidelity Financial Services and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fidelity Financial Services
Edward Jones

Fidelity Financial Services and Edward Jones Overview

Total reviews 20 152
Company responses 0 0
Issues resolved 0 1

Fidelity Financial Services and Edward Jones Consumer Ratings

Rank
448 out of 1883 in Financial Services category
346 out of 1883 in Financial Services category
Value for money
201 in category
259 in category
Product or Service Quality
619 in category
238 in category
Privacy and Data Security
439 in category
163 in category
Customer service
724 in category
272 in category

Fidelity Financial Services and Edward Jones Rating Details

Value for money
1.3 (6 reviews)
1.1 (25 reviews)
Reviewer's quote

...Ss card proof of address and the check stub from that check so I did 14 times every time different fax machine they have said 14 times it was to dark to read they will not give me my money they are ghieves..

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I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem is,that she transferred money from my individual account to my savings account ,both at edward jones,it took 6 days,WHY?what is wrong with your system,what if i needed that money...

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Product or Service Quality
1 (6 reviews)
1.3 (48 reviews)
Reviewer's quote

Fidelity is a horrible company. The company that I work for unfortunately has our 401K plan managed by Fidelity (Net Benefits). After I got married, I went on line to adjust my beneficiaries. The on-line website would not accept my changes and continuously returned error messages stating that I had...

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...Whatever happened to "customer service". When did it become an oxymoron? Whatever happened to "the customer is always right"?..

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Privacy and Data Security
1 (6 reviews)
1.8 (33 reviews)
Reviewer's quote

On or about February 6, 2018 I attempted to place a market order for a security in my IRA through Active Trader Pro. The site did not acknowledge that i placed the order. I then went to the website which was down and the mobile app which was also down...

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They front loaded my rollover where it cost me 20K and then I was stupid enough to convert that money on their advice into an annuity where he generated even more commissions! They should be closed down. It has taken me 10 years to overcome the financial mess they put me in.

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Customer service
1 (6 reviews)
1.2 (47 reviews)
Reviewer's quote

BEWARE: Former credit card servicer FIA card services allowed customers to put a password on their account...

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...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

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Fidelity Financial Services and Edward Jones Pros and Cons

Pros
No votes
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
No votes
  • Pushy attitude
  • Due to their high brokerage fees and transfer fees
  • Outrageous attitude

Fidelity Financial Services and Edward Jones Most Positive Reviews

Top rated reviews
No votes
5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

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No votes
4.1

I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem...

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Fidelity Financial Services and Edward Jones Most Critical Reviews

Lowest rated reviews
1

have getting run around for 9 months trying to get money out of my general motors retirement savings, they keep giving...

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1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

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1

On or about February 6, 2018 I attempted to place a market order for a security in my IRA through Active Trader Pro....

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1

I only lived in apt 7mths, I never even turned oven on for cooking, worked and was was gone from apt 14 + hrs a day,...

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Fidelity Financial Services and Edward Jones Latest Reviews

Recent published reviews
No votes

It was great experience
Quickly answered and taught me more about what i inquired about thanks

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No votes

Have some one call me from Corporate and tell me why I should keep my investments with you!

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No votes

I am leaving this financial company because they have a worst customer rep. I'm still waiting for a resolution after...

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1.6

I contacted Edward Jones because I received an interest check from a municipal bond that wasn't supposed to bear any...

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Fidelity Financial Services and Edward Jones Products and Services

Most reviewed product and services
  • Fidelity Financial Services Fidelity Signature Reward Card (17 reviews)
  • Fidelity Financial Services Rewards Visa Signature Credit Card (5 reviews)
  • Fidelity Financial Services Visa Signature Reward Card (5 reviews)
  • Edward Jones Account (32 reviews)
  • Edward Jones Financial Advisor (28 reviews)
  • Edward Jones Investment Service (19 reviews)