PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etrade and Edward Jones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etrade
Edward Jones

Etrade and Edward Jones Overview

Total reviews 167 152
Company responses 0 0
Issues resolved 0 1

Etrade and Edward Jones Consumer Ratings

Rank
264 out of 1882 in Financial Services category
345 out of 1882 in Financial Services category
Customer service
298 in category
269 in category
Product or Service Quality
174 in category
235 in category
Reliability
248 in category
251 in category
Website
262 in category
271 in category

Etrade and Edward Jones Rating Details

Customer service
1.1 (34 reviews)
1.2 (47 reviews)
Reviewer's quote

The customer service is worst. Now I'm thinking to close my account with them..

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...*** poor customer relation skills. Who in their right mind would tell ANY customer something like that? Oh yes, I've also filed a complaint with EJ, and I've made an appointment to have the rest of my accounts handled by someone else. Horrible...

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Product or Service Quality
1.6 (34 reviews)
1.3 (48 reviews)
Reviewer's quote

locked account for no reason customer service does not answer for more than an hour customer service can not unlock account eTrade restricted my ability to transfer funds out of my account for 4 months I have not been able to trade or withdraw my $11,600 last resort is to file complaint with FBI...

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...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

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Reliability
1.1 (29 reviews)
1 (26 reviews)
Reviewer's quote

I tried to get a pin number for my debit card and it was not posible.d

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I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem is,that she transferred money from my individual account to my savings account ,both at edward jones,it took 6 days,WHY?what is wrong with your system,what if i needed that money...

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Website
1.6 (27 reviews)
1.6 (40 reviews)
Reviewer's quote

Tried finding what I needed on their website. It wasn't there so I phoned and have been on hold for more than 45 minutes now. No one has picked up yet...

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...Overall good but again what kind of a advisor did you go with? I chose him carefully and through their website kept track of what What was going on. I am retired and plan to remain so watching what I spend and invest..

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Etrade and Edward Jones Pros and Cons

Pros
  • Customer service
  • Web site is good
  • Used to ease of use
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
Cons
  • Customer service
  • Complexity of setting up what i wanted to see
  • Were rude despite having wronged me
  • Pushy attitude
  • Due to their high brokerage fees and transfer fees
  • Outrageous attitude

Etrade and Edward Jones Most Positive Reviews

Top rated reviews
5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

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5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

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5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

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4.1

I have been with edward jones for 12 years plus,Iam happy with my advisor,jennifer twiddy,she is great,My problem...

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Etrade and Edward Jones Most Critical Reviews

Lowest rated reviews
1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

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1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

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1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

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1

I only lived in apt 7mths, I never even turned oven on for cooking, worked and was was gone from apt 14 + hrs a day,...

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Etrade and Edward Jones Latest Reviews

Recent published reviews
1

I tried to get a pin number for my debit card and it was not posible.d

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No votes

Have some one call me from Corporate and tell me why I should keep my investments with you!

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1.4

Tried finding what I needed on their website. It wasn't there so I phoned and have been on hold for more than 45 minutes...

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1.6

I contacted Edward Jones because I received an interest check from a municipal bond that wasn't supposed to bear any...

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Etrade and Edward Jones Products and Services

Most reviewed product and services
  • Etrade Investment Service (7 reviews)
  • Etrade Customer Care (6 reviews)
  • Etrade Account (4 reviews)
  • Edward Jones Account (32 reviews)
  • Edward Jones Financial Advisor (28 reviews)
  • Edward Jones Investment Service (19 reviews)