PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edward Jones and Etrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edward Jones
Etrade

Edward Jones and Etrade Overview

Total reviews
149
149
Company responses
0
0
Issues resolved
1
0

Edward Jones and Etrade Consumer Ratings

Rank
356 out of 1843 in Financial Services category
230 out of 1843 in Financial Services category
Product or Service Quality
248 in category
159 in category
Customer service
286 in category
268 in category
Diversity of Products or Services
265 in category
196 in category
Website
284 in category
254 in category

Edward Jones and Etrade Rating Details

Product or Service Quality
1.2 (46 reviews)
1.6 (24 reviews)
Reviewer's quote

...Then, after hours on the phone with customer service, she put it back. Then, she deducted the $2,000 again, ostensibly to pay down my margin loan. Then she was told to put that money back into my money market...

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E*Trade has a non-existent customer service line. I have been on hold for months hours, every day. DO NOT allow them to manage your money..

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Customer service
1.1 (45 reviews)
1.2 (20 reviews)
Reviewer's quote

*I was called a taxi service for children as if all SAHM or any caregiver does nothing but taxi people around all day. She didn't give me a chance to inform her that I started my own service of which I spoke with people daily, completed graduate school, voluntarily helped with fundraising, served...

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...After hours of waiting on a phone for password/user ID reset customer service they drop or just disconnect your call. no amount of online attempts resolve anything. They just kept my money and blocked me out!..

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Diversity of Products or Services
1.4 (42 reviews)
1.7 (19 reviews)
Reviewer's quote

The EJ rep I dealt with wanted every dime that I had to invest, even talked to me about liquidating my assets to he could invest the money. Wanted names and phone numbers of my other family members so he could pitch his 'services' to them. I pulled some of my funds out and invested them elsewhere....

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I added money to my account with the intention of buying some stock. It went in as a contribution and didn't go toward purchasing stock so I chatted online with the company and found out I owe fees they never told me about. I didn't get a notification, email, or even a letter in the mail. Why...

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Website
1.4 (38 reviews)
1.6 (19 reviews)
Reviewer's quote

...Overall good but again what kind of a advisor did you go with? I chose him carefully and through their website kept track of what What was going on. I am retired and plan to remain so watching what I spend and invest..

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I've had this account for years. After several attempts to login, with the correct info, I'm now locked out indefinitely, and it will not allow me to reset password. I'll try sitting on hold for hours again today.

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Edward Jones and Etrade Pros and Cons

Pros
  • That an interview was confirmed
  • Replacement advisor
  • I like edward jones
  • Customer service
  • Used to ease of use
  • Speed of the system
Cons
  • Pushy attitude
  • Due to their high brokerage fees and transfer fees
  • Outrageous attitude
  • Customer service
  • Were rude despite having wronged me
  • Complexity of setting up what i wanted to see

Edward Jones and Etrade Most Positive Reviews

Top rated reviews
5

I don't really know what happened. My account is still showing one account missing. As of January when I received the...

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5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

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4

Some advisors change firms frequently. Just when you are getting comfortable with one place, the advisor moves to...

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5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

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Edward Jones and Etrade Most Critical Reviews

Lowest rated reviews
1

Watch out for Delaney Haley in there trust company. She could care less about the people she is the trustee to. Never...

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1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

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1

I only lived in apt 7mths, I never even turned oven on for cooking, worked and was was gone from apt 14 + hrs a day,...

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1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

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Edward Jones and Etrade Latest Reviews

Recent published reviews
No votes

Edward Jones fired my old advisor and replaced the advisor with someone who has ZERO experience. Whenever I call the...

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1.2

E*Trade has a non-existent customer service line. I have been on hold for months hours, every day. DO NOT allow them to...

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1.2

your agent in Boise ID Train Mayer 208 887 8642
2 weeks ago I dropped off $10K in 2 checks to be deposited into 2 m Funds...

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No votes

I waited nearly 1.5 hours to speak with customer service support. I became frustrated and hung up.

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Edward Jones and Etrade Products and Services

Most reviewed product and services
  • Edward Jones Account (32 reviews)
  • Edward Jones Financial Advisor (28 reviews)
  • Edward Jones Investment Service (19 reviews)
  • Etrade Investment Service (5 reviews)
  • Etrade Customer Care (5 reviews)
  • Etrade Account (4 reviews)