PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and eDreams as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
eDreams

Travelocity and eDreams Overview

Total reviews 851 784
Company responses 0 195
Issues resolved 1 6

Travelocity and eDreams Consumer Ratings

Rank
123 out of 588 in Travel Agencies category
99 out of 588 in Travel Agencies category
Customer service
No votes
108 in category
Website
No votes
131 in category
Exchange, Refund and Cancellation Policy
No votes
85 in category
Product or Service Quality
No votes
106 in category

Travelocity and eDreams Rating Details

Customer service
No votes
1.1 (323 reviews)
Reviewer's quote

Absolutely worst customer service experience in my 57 years. I hope to hear from someone regarding this. Federal Trade Commission should shut you down..

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...Slow, rude, delayed customer service. Pay more and get a reliable service..

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Website
No votes
1.4 (303 reviews)
Reviewer's quote

Nothing happened No resonse Not able to gain account access I think expedia ISalso travelocity Five attempts to reset password to gain account access and no auto response occured Gave up and went to different website..

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...We wanted to change the date of the outgoing flight two weeks before the flight, we did it through the website, they didn't do it, but they canceled the flight and rebooked another one on the same day but through London...

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Exchange, Refund and Cancellation Policy
No votes
1.2 (285 reviews)
Reviewer's quote

...i returned rental car 5 days earlier and you wont refund the remainder of non use of car..

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...The policy number that eDreams sent me is not to be found in their system. So, money gone and no one is to blame and on the eDreams app, still today 2 dec. 2020 it says that and agent is looking at your requested change of dates"...

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Product or Service Quality
No votes
1.2 (278 reviews)
Reviewer's quote

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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...I tried many times to call your service phone to ask for refund process but my 10 digit reservation (680382****) never works. I need to at least get into contact with your service dept to get refund for the cancelled flight. How could I do it?..

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Travelocity and eDreams Pros and Cons

Pros
  • Will never use again
  • Website
  • E-mail confirmation
  • Unprofessional
  • No pros
  • Pathetic
Cons
  • Poor customer service
  • Long wait times on phone
  • Support for problems
  • Customer service
  • No refund policy
  • Help center have no valid contacts

Travelocity and eDreams Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

My flight was cancelled due to the covid-19 pandemic from Birmingham to lusaka Zambia with two stops from Dubai and...

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4.7

Just want to know when my account will be credited back the $308

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5

the 10 working days are over.

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Travelocity and eDreams Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.

I imme...

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Travelocity and eDreams Latest Reviews

Recent published reviews
No votes

American airlines change my time port su prince to Miami i need too change the airline

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No votes

My ticket no is 235337****862
And its has been changed from 10 01 2021 to 11 01 2021 why ???
How can I be in Turkey Airpor...

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No votes

Ive been calling regarding the rental car rental its not about the money but its about how unprofessional this company...

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No votes

Please give me a number for eadreams they take for my accont 59.99 pouds ar call me please

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Travelocity and eDreams Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (27 reviews)
  • Edreams Flight Booking (329 reviews)
  • Edreams Car Rental Booking (4 reviews)
  • Edreams Baggage Policy (2 reviews)