PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Edreams as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Edreams

Travelocity and Edreams Overview

Total reviews
655
284
Company responses
0
195
Issues resolved
0
4

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 655 reviews. It is 371 reviews more than Edreams received since Dec 9, 2010.

Travelocity and Edreams Consumer Ratings

Rank
118 out of 667 in Travel Agencies category
59 out of 667 in Travel Agencies category
Customer service
110 in category
99 in category
Website
98 in category
112 in category
Staff
102 in category
111 in category

According to consumer ratings and reviews, Edreams ranks 59 points higher in the Travel Agencies category than Travelocity. People gave Travelocity 1.1 stars for Customer service criterion in Travel Agencies category and it is 149 points higher than the worst rated brand in this category. At the same time, Edreams was rated 1.1 stars for Customer service criterion in this category and it is 160 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Travelocity has a higher rating than Edreams. Regarding Staff criterion, consumers gave Travelocity 1.2 stars and it is 61% greater than other in category. Edreams however was rated 1.2 stars and it is 57% greater than other in category.

Travelocity and Edreams Rating Details

Customer service
1.1 (135 reviews)
1.1 (148 reviews)
Reviewer's quote

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos

...Thats how your customer service and cancelation policy works? tuesday 1. 11 pm central time I called after 2. 30 hours to talk with the supervisor...

Brittani
Website
1.7 (133 reviews)
1.5 (145 reviews)
Reviewer's quote

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B

they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the...

Mina M
Staff
1.2 (123 reviews)
1.2 (122 reviews)
Reviewer's quote

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

Then I tried to its london number and after many trial and lengthy waiting time, I finally reached a staff Miss Rynjah. She promised her manager would call back in half an hour. We did receive a phone call in about 10 mins but it only rang for 2 seconds! How could I possibly pick up? I do believe...

Harnoor

Travelocity and Edreams Pros and Cons

Pros
  • Will never use again
  • E-mail confirmation
  • Website
  • Unprofessional
  • Pathetic
  • Product
Cons
  • Poor customer service
  • Outright lies
  • Huge hassle
  • Customer service
  • Wrong booking information
  • Took my money

Travelocity and Edreams Most Positive Reviews

Top rated reviews
4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

Travelocity and Edreams Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

Travelocity and Edreams Latest Reviews

Recent published reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

I bought the tichet and it was Showing processeing..I was thinking everything it will be fine..I already rent the...

Read all 284 reviews

Travelocity and Edreams Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)
  • Edreams Flight Booking (184 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)