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Edreams

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 172 COMPANY RESPONSES
  • 220 TOTAL REVIEWS
  • $80K CLAIMED LOSSES
  • $792 AVERAGE LOSS
2.7
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Unprofessional 5
  • Pathetic 5
  • Product 3
  • Flight and hotel 2
  • Cheap fare 2

Customers don't like

  • Customer service33
  • Wrong booking information6
  • Steal money from you6
  • No refund policy6
  • Inaccuracies and phone charges5
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 589 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $839 AVERAGE LOSS
1.4
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Will never use again 11
  • Website 3
  • Prices 3
  • E-mail confirmation 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service31
  • Outright lies5
  • Huge hassle5
  • Long wait times on phone4
  • That they passed the buck to the airlines2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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