PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edreams and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edreams
Travelocity

Edreams and Travelocity Overview

Total reviews
284
654
Company responses
195
0
Issues resolved
4
0

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 654 reviews. It is 370 reviews more than Edreams received since Dec 9, 2010.

Edreams and Travelocity Consumer Ratings

Rank
59 out of 667 in Travel Agencies category
118 out of 667 in Travel Agencies category
Customer service
100 in category
111 in category
Website
113 in category
98 in category
Exchange, Refund and Cancellation Policy
84 in category
87 in category

According to consumer ratings and reviews, Edreams ranks 59 points higher in the Travel Agencies category than Travelocity. People gave Edreams 1.1 stars for Customer service criterion in Travel Agencies category and it is 160 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 149 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Travelocity has a higher rating than Edreams. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Edreams 1.1 stars and it is 68% greater than other in category. Travelocity however was rated 1.1 stars and it is 67% greater than other in category.

Edreams and Travelocity Rating Details

Customer service
1.1 (148 reviews)
1.1 (135 reviews)
Reviewer's quote

...Thats how your customer service and cancelation policy works? tuesday 1. 11 pm central time I called after 2. 30 hours to talk with the supervisor...

Brittani

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos
Website
1.5 (145 reviews)
1.7 (133 reviews)
Reviewer's quote

they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the...

Mina M

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Exchange, Refund and Cancellation Policy
1.1 (132 reviews)
1.1 (110 reviews)
Reviewer's quote

...I immediately rang e dreams customer services who were unsympathetic and said that it was not their fault and we were not entitled to a refund. I asked to speak to a supervisor, I was put on hold for 53 minutes before I gave up. Mark turner the manager for Ryan air at stansted cant you help us...

Hanan

...I bought the cancellation policy and was told the policy is for medical emergency only. Bottom line is they would not switch my flight to two days later nor would they refund any money. They did tell me that I could purchase another flight for full price...

ELIZABETH B

Edreams and Travelocity Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • Product
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Customer service
  • Wrong booking information
  • Took my money
  • Poor customer service
  • Outright lies
  • Huge hassle

Edreams and Travelocity Most Positive Reviews

Top rated reviews
4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Edreams and Travelocity Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Edreams and Travelocity Latest Reviews

Recent published reviews

I bought the tichet and it was Showing processeing..I was thinking everything it will be fine..I already rent the...

Read all 284 reviews

I booked a 7 night hotel stay for my husband as a gift. He arrives to the hotel and is told that they do not have a...

Read all 654 reviews

Edreams and Travelocity Products and Services

Most reviewed product and services
  • Edreams Flight Booking (184 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)