PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eDreams and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eDreams
Travelocity

eDreams and Travelocity Overview

Total reviews 851 858
Company responses 195 0
Issues resolved 6 1

eDreams and Travelocity Consumer Ratings

Rank
110 out of 568 in Travel Agencies category
123 out of 568 in Travel Agencies category
Customer service
115 in category
114 in category
Website
135 in category
109 in category
Exchange, Refund and Cancellation Policy
94 in category
79 in category
Product or Service Quality
112 in category
95 in category

eDreams and Travelocity Rating Details

Customer service
1.1 (348 reviews)
1.1 (227 reviews)
Reviewer's quote

Have been unable to buy luggage allowance online, or to contact customer service..

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...The system kept on telling us that no reservation is found under my phone number or my husbands number, but here we are with our credit card having pending charges for a trip they dont seem to have for us!!! Terrible frustration and poor customer service!!!..

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Website
1.4 (321 reviews)
1.6 (211 reviews)
Reviewer's quote

...We wanted to change the date of the outgoing flight two weeks before the flight, we did it through the website, they didn't do it, but they canceled the flight and rebooked another one on the same day but through London...

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...Ouch! Don't use website for refunds. People who answer calls are really nice, but trained to give you the run-around!..

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Exchange, Refund and Cancellation Policy
1.2 (306 reviews)
1.2 (198 reviews)
Reviewer's quote

This company is a scam I need my money be refunded because COVID-19 I cannot fly to Australia I cannot reach the company or email on the phone my name is Sultan Kemamie slime please cancel my flight thank you and refund my money..

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...i returned rental car 5 days earlier and you wont refund the remainder of non use of car..

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Product or Service Quality
1.2 (296 reviews)
1.3 (184 reviews)
Reviewer's quote

So I have paid for a service for 1 year which is now gone!!!!Now I cant speak with them because all the numbers I have from them says that I need a reference number or booking number and I don t have any because they didn t send me anyone even if they should do that. They are a big scam!!!!!!!!!! I...

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I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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eDreams and Travelocity Pros and Cons

Pros
  • Unprofessional
  • No pros
  • Pathetic
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Customer service
  • No refund policy
  • Help center have no valid contacts
  • Poor customer service
  • Long wait times on phone
  • Support for problems

eDreams and Travelocity Most Positive Reviews

Top rated reviews
5

My flight was cancelled due to the covid-19 pandemic from Birmingham to lusaka Zambia with two stops from Dubai and...

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4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

the 10 working days are over.

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4.7

Just want to know when my account will be credited back the $308

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eDreams and Travelocity Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.

I imme...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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eDreams and Travelocity Latest Reviews

Recent published reviews
3.2

The flight segments have changed and will not work because of the canceled flight segments.

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2.2

An itinerary was refunded by Travelocity and not by the customer

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1

This company is a scam I need my money be refunded because COVID-19 I cannot fly to Australia I cannot reach the...

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1

segundo no me han atendido la llamada

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eDreams and Travelocity Products and Services

Most reviewed product and services
  • Edreams Flight Booking (352 reviews)
  • Edreams Car Rental Booking (4 reviews)
  • Edreams Baggage Policy (2 reviews)
  • Travelocity Flight Booking (148 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (28 reviews)