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Edreams

2.1
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 257 TOTAL REVIEWS
Rank
50 out of 666
in Travel Agencies category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    43
  • SUCCESSFUL
    72%
  • AVG CALL DURATION
    10:20
  • ISSUES RESOLVED
    42%
Top Products and Services
1.3
176 reviews
1
15 reviews
1
5 reviews

Travelocity

1.4
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 627 TOTAL REVIEWS
Rank
113 out of 666
in Travel Agencies category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    9
  • SUCCESSFUL
    22%
  • AVG CALL DURATION
    01:33
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
135 reviews
1.5
47 reviews
1.7
28 reviews

How would you compare Edreams vs Travelocity?

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wmt
#1701688

I find Travelocity to have great customer service. Their flight search is improving, but still needs to include more airlines.

Prices are slightly higher than eDreams, but WELL WORTH THE DIFFERENCE. eDreams, or rather, eNightmares, are cheap, but that is the only advantage.

CSR's are surly and not helpful. And the company will rip you off if the airline cancels your flight.

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