PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edreams and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edreams
Travelocity

Edreams and Travelocity Overview

Total reviews
273
645
Company responses
195
0
Issues resolved
4
0

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 645 reviews. It is 372 reviews more than Edreams received since Dec 9, 2010.

Edreams and Travelocity Consumer Ratings

Rank
58 out of 695 in Travel Agencies category
119 out of 695 in Travel Agencies category
Customer service
102 in category
111 in category
Website
112 in category
96 in category
Exchange, Refund and Cancellation Policy
87 in category
82 in category

According to consumer ratings and reviews, Edreams ranks 61 points higher in the Travel Agencies category than Travelocity. People gave Edreams 1.1 stars for Customer service criterion in Travel Agencies category and it is 154 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 145 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Travelocity has a higher rating than Edreams. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Edreams 1.1 stars and it is 66% greater than other in category. Travelocity however was rated 1.1 stars and it is 68% greater than other in category.

Edreams and Travelocity Rating Details

Customer service
1.1 (142 reviews)
1.1 (132 reviews)
Reviewer's quote

...After considerable effort dealing with their customer service department, eDreams agreed to make a partial refund - less than 50% of the cost they charged me for round-trip ticket, and far less than what my friend paid for the separate ticket. Their business model is theft, pure and simple..

PissedConsumer1701982

...Worse customer service anywhere..

PissedConsumer1715384
Website
1.5 (139 reviews)
1.7 (132 reviews)
Reviewer's quote

they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the...

Mina M

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Exchange, Refund and Cancellation Policy
1.1 (127 reviews)
1.1 (109 reviews)
Reviewer's quote

We bought cancellation under any circumstances from e-dreams and we did have to cancel. Now the company tells us that they will only repay half of what we gave them because part of the money went to Ryanair. Still they won't give us their portion back because they insist on us giving them all of...

Heiderose G

I just got a phone call from the hotel, "when will you be checking in?" I informed them that I did not make a reservation. I checked availability. I did not make a reservation. So the desk clerk, who, btw was very nice and I also apologized for any erroneous reservation. She did inform me to call...

PissedConsumer1697843

Edreams and Travelocity Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • Product
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Customer service
  • Wrong booking information
  • Steal money from you
  • Poor customer service
  • Outright lies
  • Huge hassle

Edreams and Travelocity Most Positive Reviews

Top rated reviews
4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Edreams and Travelocity Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Edreams and Travelocity Latest Reviews

Recent published reviews

I was never helped. My call wasnt picked

Read all 273 reviews
3.6

Can not get in contact with customers service

Read all 645 reviews

Edreams and Travelocity Products and Services

Most reviewed product and services
  • Edreams Flight Booking (181 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)
  • Travelocity Flight Booking (137 reviews)
  • Travelocity Customer Care (48 reviews)
  • Travelocity Room Booking (30 reviews)