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Edreams
Travelocity

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Edreams

Edreams

2.1
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 262 TOTAL REVIEWS
Rank
55 out of 681
in Travel Agencies category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    51
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    10:20
  • ISSUES RESOLVED
    36%
Top Products and Services
1.3
178 reviews
1
16 reviews
1
5 reviews
Travelocity

Travelocity

1.4
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 639 TOTAL REVIEWS
Rank
120 out of 681
in Travel Agencies category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    30
  • SUCCESSFUL
    7%
  • AVG CALL DURATION
    01:33
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
137 reviews
1.5
47 reviews
1.6
29 reviews

How would you compare Edreams vs Travelocity?

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wmt
#1701688

I find Travelocity to have great customer service. Their flight search is improving, but still needs to include more airlines.

Prices are slightly higher than eDreams, but WELL WORTH THE DIFFERENCE. eDreams, or rather, eNightmares, are cheap, but that is the only advantage.

CSR's are surly and not helpful. And the company will rip you off if the airline cancels your flight.

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