PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eDreams and Skyscanner as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eDreams
Skyscanner

eDreams and Skyscanner Overview

Total reviews 859 28
Company responses 195 0
Issues resolved 6 0

eDreams and Skyscanner Consumer Ratings

Rank
110 out of 569 in Travel Agencies category
81 out of 569 in Travel Agencies category
Customer service
118 in category
119 in category
Website
138 in category
145 in category
Exchange, Refund and Cancellation Policy
96 in category
36 in category
Product or Service Quality
118 in category
71 in category

eDreams and Skyscanner Rating Details

Customer service
1.1 (349 reviews)
1.1 (8 reviews)
Reviewer's quote

Have been unable to buy luggage allowance online, or to contact customer service..

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Very very bad service I booked a flight. They took the money immediately and did not send the ticket details. I am very upset and it was difficult to contact them and there is no contact number for them to call and ask about my ticket...

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Website
1.4 (322 reviews)
1.3 (6 reviews)
Reviewer's quote

...We wanted to change the date of the outgoing flight two weeks before the flight, we did it through the website, they didn't do it, but they canceled the flight and rebooked another one on the same day but through London...

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I booked my tickets using Skyscanner website for the first time. It is a horrible experience. I was uninformed of the international flight cancellation...

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Exchange, Refund and Cancellation Policy
1.2 (307 reviews)
1.8 (10 reviews)
Reviewer's quote

This company is a scam I need my money be refunded because COVID-19 I cannot fly to Australia I cannot reach the company or email on the phone my name is Sultan Kemamie slime please cancel my flight thank you and refund my money..

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I like to thank Skyscanner for helping me to get back my refund from gotogate. Wishing all of you a happy and positive year ahead. Thank you very very much..

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Product or Service Quality
1.2 (297 reviews)
1.6 (8 reviews)
Reviewer's quote

So I have paid for a service for 1 year which is now gone!!!!Now I cant speak with them because all the numbers I have from them says that I need a reference number or booking number and I don t have any because they didn t send me anyone even if they should do that. They are a big scam!!!!!!!!!! I...

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Flight cancelled in march due to covid.Still waiting for refund.

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eDreams and Skyscanner Pros and Cons

Pros
  • Unprofessional
  • No pros
  • Pathetic
  • Usually reliable
  • Usually reliabke
  • Nill
Cons
  • Customer service
  • No refund policy
  • Help center have no valid contacts
  • No contact phone nimber
  • Unreliable
  • Faulty

eDreams and Skyscanner Most Positive Reviews

Top rated reviews
5

My flight was cancelled due to the covid-19 pandemic from Birmingham to lusaka Zambia with two stops from Dubai and...

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5

My experience using Skyscanner had been excellent.

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5

the 10 working days are over.

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5

I like to thank Skyscanner for helping me to get back my refund from gotogate.
Wishing all of you a happy and positive ye...

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eDreams and Skyscanner Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

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1

Very very bad service I booked a flight. They took the money immediately and did not send the ticket details. I am very...

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1

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.

I imme...

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1

Hi sir/ madam I booked a flight. They took the money immediately and did not send the ticket details. I am very upset an...

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eDreams and Skyscanner Latest Reviews

Recent published reviews
No votes

I booked flight to and fro .
Total ticket cost is 540 pounds I took all add ons 50 pounds with customer service and flexi...

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No votes

Hello see my message below regarding my booking:
Booking Reference Number: BE70653****
Confirmation no. 3147****us5
Hello a...

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No votes

they canceled the trip I had on the 15th Scotland Aberdeen to Porto Portugal with an exchange in Amsterdam they...

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1

I booked my tickets using Skyscanner website for the first time. It is a horrible experience. I was uninformed of the...

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eDreams and Skyscanner Products and Services

Most reviewed product and services
  • Edreams Flight Booking (353 reviews)
  • Edreams Car Rental Booking (4 reviews)
  • Edreams Baggage Policy (2 reviews)
  • Skyscanner Flight Booking (7 reviews)