PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edreams and Ryanair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edreams
Ryanair

Edreams and Ryanair Overview

Total reviews
408
13
Company responses
195
0
Issues resolved
5
0

Edreams and Ryanair Consumer Ratings

Rank
73 out of 550 in Travel Agencies category
157 out of 432 in Transport category
Customer service
113 in category
127 in category
Website
117 in category
91 in category
Exchange, Refund and Cancellation Policy
94 in category
115 in category
Product or Service Quality
105 in category
94 in category

Edreams and Ryanair Rating Details

Customer service
1.1 (198 reviews)
1 (6 reviews)
Reviewer's quote

...still waiting to receive them Secondly waking for a refund for an Air Asia flight cancelled some time ago and still nothing Thirdly I made contact with your customer service office in India, promised a return email and again still...

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However, the only reply I got back from Ryanair's customer service was a repeated standard reply prewritten form saying that the prices on the website are live and they may change at anytime (no one argued against that - however they don't even mention the fact that the prices WERE EXACTLY THE...

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Website
1.5 (190 reviews)
1.8 (4 reviews)
Reviewer's quote

I Have to know the date of my trip I Have a date before I didn't receive a confirmation if my flight I book the ticket on edreams website my name Is Michael moussa Email skyj227@gmail. com ] raya air maroco company my reference Lvdyc9..

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...The online chat is only for the beauty of the website, in reality it doesn't help in any way. The agents don't know how to help or even respond in the chat window. They start the conversation then just drop the chat...

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Exchange, Refund and Cancellation Policy
1.1 (176 reviews)
1 (4 reviews)
Reviewer's quote

...03 directly with airlines with a full refund. I sent the cancellation approve to the edreams agent Prashant and still waiting for some kind of reaction from the edreams. Now there is no way to get in touch with a human agent..

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Firstly, Ryanair sent us an email with a refund application and so we all did it. In this email and in the application there was not a choice or a reference for a voucher of our flights only a 20 days time period to confirm and finally refund the money. Instead of the refund, the day of our flight...

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Product or Service Quality
1.2 (160 reviews)
1.2 (5 reviews)
Reviewer's quote

...Dealing with your company has been very frustrating and not a pleasant experience from a customer service point of view. " The difficulty is in getting hold of any living employee. It's impossible...

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Booked a flight from Gatwick to Dublin (long before Covid-19 restrictions). Once Covid-19 became an issue, my country (Canada) advised (advisory) all Canadians to stay IN Canada. I though perhaps Ryanair would offer later flight/voucher...refund etc etc. NOTHING!! They can't even be...

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Edreams and Ryanair Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • Cheap fare
No votes
Cons
  • Customer service
  • No refund policy
  • Difficult cancellation process
  • Worst company ever
  • Customer service
  • No service

Edreams and Ryanair Most Positive Reviews

Top rated reviews
5

My flight was cancelled due to the covid-19 pandemic from Birmingham to lusaka Zambia with two stops from Dubai and...

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No votes
5

the 10 working days are over.

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No votes

Edreams and Ryanair Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

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1

Worst airline ever, worst customer service, both on board and online. Useless chat and useless agents. Very very poor cu...

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1

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.

I imme...

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1

It is the second time I become the victim of deception by the crooks. The first time, two years ago I rented a car in Gi...

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Edreams and Ryanair Latest Reviews

Recent published reviews
1

I cancelled my flight at 05.03 directly with airlines with a full refund. I sent the cancellation approve to the...

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1

Booked a flight from Gatwick to Dublin (long before Covid-19 restrictions). Once Covid-19 became an issue, my country...

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4

My flight was cancelled , tried to call edreams for tickets refund and USA phone numbers no more available! They dont...

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1.8

Hello,
I had a flight with Ryanair on the 20th of April. As we all know because of the Covid19 all flights were cancelled...

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Edreams and Ryanair Products and Services

Most reviewed product and services
  • Edreams Flight Booking (242 reviews)
  • Edreams Customer Care (47 reviews)
  • Edreams Website (5 reviews)
  • Ryanair Flight Booking (3 reviews)
  • Ryanair Car Rental Booking (2 reviews)
  • Ryanair Customer Care (1 review)