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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1917 TOTAL REVIEWS
  • $950K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • In past no problems 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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Edreams

Travel Agencies
Has verified representatives
  • 4 ISSUES RESOLVED
  • 184 COMPANY RESPONSES
  • 228 TOTAL REVIEWS
  • $81.3K CLAIMED LOSSES
  • $782 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Unprofessional 5
  • Pathetic 5
  • Product 3
  • Flight and hotel 2
  • Cheap fare 2

Customers don't like

  • Customer service34
  • Wrong booking information6
  • Steal money from you6
  • No refund policy6
  • Inaccuracies and phone charges5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Njura
Saint Petersburg, Saint Petersburg, Russian Federation #1331283

Dear Sirs,

It would be rather unhonest to compare 2 companies knowing nothing of another one. I wrote my negative comment upon receiving bad experience with Edreams. And my only aim was to wam everybody against dealing with this so-called company.

Best regards,

Natalia