PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Edreams as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Edreams

Expedia and Edreams Overview

Total reviews
1989
284
Company responses
0
195
Issues resolved
11
4

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1989 reviews. It is 1705 reviews more than Edreams received since Dec 9, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Expedia customer support team and Edreams customer service.

Expedia and Edreams Consumer Ratings

Rank
100 out of 667 in Travel Agencies category
59 out of 667 in Travel Agencies category
Customer service
103 in category
99 in category
Website
71 in category
111 in category
Exchange, Refund and Cancellation Policy
79 in category
83 in category

According to consumer ratings and reviews, Edreams ranks 41 points higher in the Travel Agencies category than Expedia. People gave Expedia 1.1 stars for Customer service criterion in Travel Agencies category and it is 155 points higher than the worst rated brand in this category. At the same time, Edreams was rated 1.1 stars for Customer service criterion in this category and it is 159 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Expedia has a higher rating than Edreams. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Expedia 1.1 stars and it is 69% greater than other in category. Edreams however was rated 1.1 stars and it is 68% greater than other in category.

Expedia and Edreams Rating Details

Customer service
1.1 (518 reviews)
1.1 (148 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

...Thats how your customer service and cancelation policy works? tuesday 1. 11 pm central time I called after 2. 30 hours to talk with the supervisor...

Brittani
Website
2 (483 reviews)
1.5 (145 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the...

Mina M
Exchange, Refund and Cancellation Policy
1.1 (468 reviews)
1.1 (132 reviews)
Reviewer's quote

...Each time the customer services agent basically just gave us the message: it's between you and the hotel, the hotel has to agree to give you a refund. Had to use data to call Expedia since the WiFi wasn't working. The hotel kept lying and saying the WiFi was fine...

Reema J

...I immediately rang e dreams customer services who were unsympathetic and said that it was not their fault and we were not entitled to a refund. I asked to speak to a supervisor, I was put on hold for 53 minutes before I gave up. Mark turner the manager for Ryan air at stansted cant you help us...

Hanan

Expedia and Edreams Pros and Cons

Pros
  • Price comparisons
  • Easy website
  • Lower price
  • Unprofessional
  • Pathetic
  • Product
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Customer service
  • Wrong booking information
  • Took my money

Expedia and Edreams Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

Expedia and Edreams Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

Expedia and Edreams Latest Reviews

Recent published reviews

Trying to pay for a room

Read all 1989 reviews

I bought the tichet and it was Showing processeing..I was thinking everything it will be fine..I already rent the...

Read all 284 reviews

Expedia and Edreams Products and Services

Most reviewed product and services
  • Expedia Flight Booking (383 reviews)
  • Expedia Customer Care (125 reviews)
  • Expedia Room Booking (105 reviews)
  • Edreams Flight Booking (184 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)