PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edreams and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edreams
Expedia

Edreams and Expedia Overview

Total reviews
283
1985
Company responses
195
0
Issues resolved
4
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1985 reviews. It is 1702 reviews more than Edreams received since Dec 9, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Edreams customer support team and Expedia customer service.

Edreams and Expedia Consumer Ratings

Rank
59 out of 667 in Travel Agencies category
100 out of 667 in Travel Agencies category
Customer service
99 in category
No votes
Website
111 in category
No votes
Exchange, Refund and Cancellation Policy
81 in category
No votes

According to consumer ratings and reviews, Edreams ranks 41 points higher in the Travel Agencies category than Expedia. People gave Edreams 1.1 stars for Customer service criterion in Travel Agencies category and it is 158 points higher than the worst rated brand in this category. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Edreams 1.1 stars and it is 68% greater than other in category.

Edreams and Expedia Rating Details

Customer service
1.1 (148 reviews)
No votes
Reviewer's quote

...Thats how your customer service and cancelation policy works? tuesday 1. 11 pm central time I called after 2. 30 hours to talk with the supervisor...

Brittani

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Website
1.5 (145 reviews)
No votes
Reviewer's quote

they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the...

Mina M

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S
Exchange, Refund and Cancellation Policy
1.1 (132 reviews)
No votes
Reviewer's quote

...I immediately rang e dreams customer services who were unsympathetic and said that it was not their fault and we were not entitled to a refund. I asked to speak to a supervisor, I was put on hold for 53 minutes before I gave up. Mark turner the manager for Ryan air at stansted cant you help us...

Hanan

...I would like a refund. Byron Riley..

PissedConsumer1750322

Edreams and Expedia Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • Product
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Customer service
  • Wrong booking information
  • Took my money
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Edreams and Expedia Most Positive Reviews

Top rated reviews
4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Edreams and Expedia Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Edreams and Expedia Latest Reviews

Recent published reviews

They have cancelled my flight from Bali to Manila.

Read all 283 reviews
1.1

We rented a car and collision insurance through Expedia. Total price that we were supposed to be charged at the counter...

Read all 1985 reviews

Edreams and Expedia Products and Services

Most reviewed product and services
  • Edreams Flight Booking (184 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)
  • Expedia Flight Booking (382 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (104 reviews)