PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eDreams and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eDreams
1.6
Expedia
1.6
eDreams
Expedia

eDreams and Expedia Overview

Total reviews 1066 2987
Company responses 195 0
Issues resolved 7 15

eDreams and Expedia Consumer Ratings

Rank
112 out of 825 in Travel Agencies category
109 out of 825 in Travel Agencies category
Customer service
125 in category
120 in category
Website
140 in category
98 in category
Exchange, Refund and Cancellation Policy
106 in category
96 in category
Product or Service Quality
127 in category
87 in category

eDreams and Expedia Rating Details

Customer service
1.1 (408 reviews)
1.2 (939 reviews)
Reviewer's quote

What a joke! And tchating it's just anoher fake customer service. After basic info related to the booking, we're redirected in another tchat "supposedly" monitored by human agents (that seems to be again overload). But do you remember the voice message we get over the phone that "right now, there...

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Was looking to add 1 day to the hotel stay - on hold for one and a half hours to get a live body, then customer service unable to add a day to the without charging an additional exhorbitant fee..

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Website
1.4 (367 reviews)
1.8 (836 reviews)
Reviewer's quote

The number on your website doesn't work and I'm broke someone used my card i need my money back and charges put on that person..

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...responding to my message as this issue has now been escalated o ta point of conflict where I am being denied totally by the airline, insurance company and website. They have even went further ahead of us by adding insult to our injuries and banking dilemma. Currently I am a Canadian citizen who is stuck in...

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Exchange, Refund and Cancellation Policy
1.1 (362 reviews)
1.2 (836 reviews)
Reviewer's quote

While contacting edreams every day over the phone @ +442076****13 Edreams shared that they can't refund the money as the airline did not refund them. Called Swiss representative at +656823**** they shared that they never logged a refund request from edreams. Edreams are thiefs, they take you money...

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I am trying to reach an agent to discuss a potential refund or credit for a flight that could not be completed due to COVID. I no longer have the itinerary number but I have ticket numbers. It has been impossible to get a hold of a real person...

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Product or Service Quality
1.2 (345 reviews)
1.4 (775 reviews)
Reviewer's quote

On 4 Feb 2021, at 10:46 pm, eDreams Customer Service wrote: eDreams Dear Customer, Your eDreams booking reference: (686281**** Thank you for your recent enquiry regarding the cancellation of your reservation. The flight ticket you have purchased is a non-refundable ticket as per the terms and...

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It's no chance to meet customer service at all, no chance to speak on the phone Put me on hold in hours..

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eDreams and Expedia Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • No pros
  • Never dealing with expedia again
  • Easy website
  • Price comparisons
Cons
  • Customer service
  • No refund policy
  • Help centres have no valid contacts
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

eDreams and Expedia Most Positive Reviews

Top rated reviews
5

My flight was cancelled due to the covid-19 pandemic from Birmingham to lusaka Zambia with two stops from Dubai and...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

the 10 working days are over.

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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eDreams and Expedia Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.

I imme...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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eDreams and Expedia Latest Reviews

Recent published reviews
No votes

Hello,
after the corona pandemic I asked for a refund of our flight tickets. More than 1 year later, we did not receive a...

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No votes

The airlines show the credit 2 months ago back to Expedia, but nothing from them and can't get a single supervisor on...

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1.2

Recently purchased plane tickets + flight cancelation insurance via edreams reference xxxxTS467713 for flights with Swis...

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1

I dont know why. My return flight got cancelled and I didnt get the help I needed. I probably will never use Expedia...

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