PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eDreams and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eDreams
Expedia

eDreams and Expedia Overview

Total reviews 770 2353
Company responses 195 0
Issues resolved 6 12

eDreams and Expedia Consumer Ratings

Rank
99 out of 588 in Travel Agencies category
107 out of 588 in Travel Agencies category
Customer service
113 in category
101 in category
Website
133 in category
89 in category
Exchange, Refund and Cancellation Policy
89 in category
87 in category
Product or Service Quality
109 in category
81 in category

eDreams and Expedia Rating Details

Customer service
1.1 (320 reviews)
1.2 (683 reviews)
Reviewer's quote

...Slow, rude, delayed customer service. Pay more and get a reliable service..

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Expedia customer service said they can't do anything about it as it's the insurance company that billed it. ..

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Website
1.4 (300 reviews)
2 (611 reviews)
Reviewer's quote

I was charged another payment from this website that I didn't purchase. Would like to get a refund please..

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...Therefore, I booked a flight to Saipan on the EXPEDIA website on October 29, 2020. Itinerary #755423****729 Ticket 016373****020 A total of CA $2,899. 27 Due to the impact of the epidemic, I had to cancel this flight...

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Exchange, Refund and Cancellation Policy
1.2 (282 reviews)
1.2 (626 reviews)
Reviewer's quote

...I tried many times to call your service phone to ask for refund process but my 10 digit reservation (680382****) never works. I need to at least get into contact with your service dept to get refund for the cancelled flight. How could I do it?..

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...I thought that a flight insurance protection plan will protect me from any cancellation either by me or by the airline. I didn't cancel the flight, but the airline did. It was Philippine Airlines (PAL) that cancelled the flight due to the Covid pandemic...

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Product or Service Quality
1.2 (275 reviews)
1.4 (560 reviews)
Reviewer's quote

...Terrible customer service. Don't go for it..

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...Their customer service is appalling. They do not read their emails correctly, or transfer you to some one who can assist. Our Trip was cancelled due to COVID -19 and our trip was made by STA travel who has gone into liquidation...

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eDreams and Expedia Pros and Cons

Pros
  • Unprofessional
  • No pros
  • Pathetic
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Customer service
  • No refund policy
  • Help center have no valid contacts
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

eDreams and Expedia Most Positive Reviews

Top rated reviews
5

My flight was cancelled due to the covid-19 pandemic from Birmingham to lusaka Zambia with two stops from Dubai and...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

the 10 working days are over.

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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eDreams and Expedia Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Yesterday I booked two flights through eDreams, but unfortunately, within 10 minutes a personal emergency arose.

I imme...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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eDreams and Expedia Latest Reviews

Recent published reviews
No votes

My details were used to make a payment online to edreams @ 6.24am today for £59.99 which was declined I would like to...

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No votes

I am getting the run around! I dont have an itinerary number because its a hotel room not a flight!! I need ky receipt...

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1

I have a cancelled flight on a trip I'm having on Feb 2021. Someone from EDream called me about options, said he would g...

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No votes

Was on time for a legal flight and they call me a no show I was on time 3 times

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eDreams and Expedia Products and Services

Most reviewed product and services
  • Edreams Flight Booking (327 reviews)
  • Edreams Car Rental Booking (4 reviews)
  • Edreams Baggage Policy (2 reviews)
  • Expedia Flight Booking (405 reviews)
  • Expedia Room Booking (145 reviews)
  • Expedia Travel Insurance (66 reviews)