PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Edreams and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Edreams
Expedia

Edreams and Expedia Overview

Total reviews
273
1974
Company responses
195
0
Issues resolved
4
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1974 reviews. It is 1701 reviews more than Edreams received since Dec 9, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Edreams customer support team and Expedia customer service.

Edreams and Expedia Consumer Ratings

Rank
58 out of 695 in Travel Agencies category
100 out of 695 in Travel Agencies category
Customer service
101 in category
No votes
Website
110 in category
No votes
Exchange, Refund and Cancellation Policy
85 in category
No votes

According to consumer ratings and reviews, Edreams ranks 42 points higher in the Travel Agencies category than Expedia. People gave Edreams 1.1 stars for Customer service criterion in Travel Agencies category and it is 153 points higher than the worst rated brand in this category. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Edreams 1.1 stars and it is 67% greater than other in category.

Edreams and Expedia Rating Details

Customer service
1.1 (142 reviews)
No votes
Reviewer's quote

...After considerable effort dealing with their customer service department, eDreams agreed to make a partial refund - less than 50% of the cost they charged me for round-trip ticket, and far less than what my friend paid for the separate ticket. Their business model is theft, pure and simple..

PissedConsumer1701982

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Website
1.5 (139 reviews)
No votes
Reviewer's quote

they charge me a higher price than the one listed + there are fees that you can easily avoid by booking from any other website. I tried to call to cancel the flight. 3 times waiting was 30minutes each and you are dealing with animals completley animals at the end they told me if you cancel the...

Mina M

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S
Exchange, Refund and Cancellation Policy
1.1 (127 reviews)
No votes
Reviewer's quote

We bought cancellation under any circumstances from e-dreams and we did have to cancel. Now the company tells us that they will only repay half of what we gave them because part of the money went to Ryanair. Still they won't give us their portion back because they insist on us giving them all of...

Heiderose G

...11 refund allocated from original $1100 fare. Expedia is still harassing me and not paying. I copy a email Refund Processed Passenger(s): DAS/ROHAN Expedia...

Ujjal D

Edreams and Expedia Pros and Cons

Pros
  • Unprofessional
  • Pathetic
  • Product
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Customer service
  • Wrong booking information
  • Steal money from you
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Edreams and Expedia Most Positive Reviews

Top rated reviews
4.5

My Booking Ref. no. 2BFXAY & 2BICNF. Dear Sir/Madam, Early this morning I heard from my family this dreadful /sad...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Edreams and Expedia Most Critical Reviews

Lowest rated reviews
1

I booked a ticket for someone and my name came as the traveler,

I contacted edreams straight away and they told me I wi...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Edreams and Expedia Latest Reviews

Recent published reviews

I was never helped. My call wasnt picked

Read all 273 reviews
1

We rented a car for six days in the Florida Keys from a company that Expedia recommended. When we arrive to pick up the...

Read all 1974 reviews

Edreams and Expedia Products and Services

Most reviewed product and services
  • Edreams Flight Booking (181 reviews)
  • Edreams Customer Care (16 reviews)
  • Edreams Website (5 reviews)
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)