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Sharis Berries

1.6
?

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  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 538 TOTAL REVIEWS
Rank
46 out of 348
in Food Delivery category
Rating Details
Customer service
Reliability
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    540
  • SUCCESSFUL
    76%
  • AVG CALL DURATION
    05:15
  • ISSUES RESOLVED
    35%
Top Products and Services
1.4
189 reviews
1.5
71 reviews
1.9
56 reviews

Edible Arrangements

1.5
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 599 TOTAL REVIEWS
Rank
55 out of 348
in Food Delivery category
Rating Details
Customer service
Reliability
Staff
Statistics of Customer Service Calls
  • TOTAL CALLS
    167
  • SUCCESSFUL
    47%
  • AVG CALL DURATION
    03:29
  • ISSUES RESOLVED
    8%
Top Products and Services
1.5
148 reviews
1.2
141 reviews
1.9
76 reviews

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Anonymous
#1574087

Although I've not personally recieved a bouquet from edible arrangements, those who I have gifted seemed very happy with their fresh friut boquets. In fact, my daughter was able to package her fruit and share with her colleagues.

All seemed happy. On the other hand, Sharis Berries delivered me melted cocolate covered cherries soaking in water. Of the few cherries we could salvage, 2 had the pits inside and chipped one of my teeth.

I also received pretzels that were in crumbles. My vote berween the two is for edible arrangements...but watch out for ridiculous delivery charges.

Anonymous
#1433441

I will NEVER use Shari's Berries again. Absolutely terrible experience and I encourage everyone to do business with somebody else.

I placed an order, several days in advance, to be delivered on Valentine's day...I paid extra to guarantee delivery on Valentine's Day as well. The order did not ship until THE DAY AFTER. I was not notified that there was any delays, that my package did not ship or anything...again, I paid extra to guarantee delivery and placed the order days in advance.

When I called up customer service I asked to speak with a manager.

I was put on and of hold several times and told they were having "technical difficulties" the representative going by the name of Jerod, finally told me there was no manager available. I asked for a direct number to a manger, or the number to the corporate office and was told that he did not have it and then that he could not give it. At that point Jerod refunded my order and told me that was all he could do and there was no one I could talk to.

Absolutely terrible business transaction as well as lousy customer service. Do yourself a favor and take your business elsewhere

Anonymous
to Andrew #1435863

i had a similar problem and they wanted to deliver week old berries and overcharged me for shipping. Customer service is so outsourced I did not know what language they were speaking. THE WORST

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