PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tandem Diabetes Care and Edgepark Medical Supplies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tandem Diabetes Care
Edgepark Medical Supplies

Tandem Diabetes Care and Edgepark Medical Supplies Overview

Total reviews 27 506
Company responses 0 3
Issues resolved 0 5

Tandem Diabetes Care and Edgepark Medical Supplies Consumer Ratings

Rank
42 out of 503 in Medical Supplies and Equipment category
122 out of 503 in Medical Supplies and Equipment category
Product or Service Quality
67 in category
74 in category
Customer service
94 in category
117 in category
Reliability
31 in category
97 in category
Delivery Service
16 in category
90 in category

Tandem Diabetes Care and Edgepark Medical Supplies Rating Details

Product or Service Quality
2 (20 reviews)
1.8 (212 reviews)
Reviewer's quote

My customer service experience was horrible and ultimately in the end I foresee myself needing to find another medical supplier. If you were looking for someone to advocate for your best interest do not use this company! My local sales rep provided me nothing but a sales-like experience. Cared more...

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Giving this company 1 star is more than they deserve (for the service they provide). They really don't deserve that "high" a rating; a "0" or a "minus" rating might would more accurately reflect the services they provide. They are totally unreliable; their customer "service" representatives "lie'...

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Customer service
1.4 (16 reviews)
1.2 (279 reviews)
Reviewer's quote

Exceptionally long waits on hold, optional call back offered does occur as promised, and customer service call backs at an appointed hour do not occur. These conditions very frustrating for customers embracing new technology critical to their health. Tech service representatives are typically well...

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...Customer service is a joke. Every month the bill which was orgianally 224 now it is over $1,000. Said they tried to bill my insurance but that I have more than 1 policy...

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Reliability
2.3 (15 reviews)
1.3 (90 reviews)
Reviewer's quote

If both of these clips designs were used together, they would have the perfect pump clip with reliability and support. However since Tandem Diabetes is within the corporate rule of profit over customers their much outdated and labeling system of feedback gets nothing through to them. I have been in...

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Edgepark shipped me a three month supply of ostomy products. I never received them and when I called about them they told me that had been shipped and delivered. I told them I had not received them and they would not go back on UPS to find out where they went to, most likely back to the factory....

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Delivery Service
3.3 (14 reviews)
1.5 (90 reviews)
Reviewer's quote

You should learn from medtronic on their technical hotline skills, their training on a device and their delivery service to replace the equipment when you have a problem and the software that's developed to work correctly in the pump before you bring it to the market because from me as a diabetic...

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...Going into the second week of calling customer service to get supplies, I was told that the payment was made but then it needed to wait in processing to make sure that there was no pre-authorization needed. Seriously!! It's been the same insurance for a decade, same thing every three months..

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Tandem Diabetes Care and Edgepark Medical Supplies Pros and Cons

Pros
  • When it worked it worked good
  • Pump tech
  • No pros from me
  • Very disappointing
  • Products were good
  • Selection of products carried
Cons
  • No way to contact corporate regarding customer service issues
  • Non reliable customer support
  • Customer service is less than poor
  • Customer service
  • Customer service and lies
  • No follow-through

Tandem Diabetes Care and Edgepark Medical Supplies Most Positive Reviews

Top rated reviews
5

I have had this unit for about 6 months. Its has worked very good for me. No issues as far as doing what it is designed...

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5

i have been a customer for about 5 months now. Ive never had a problem unless the doctor lapsed on getting a new...

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5

Order was placed and gave payment for order. Order will be shipped out very quickly

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5

I have had zero issues with Edgepark Medical Supplies - though this is clearly not the site for positive reviews - fair...

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Tandem Diabetes Care and Edgepark Medical Supplies Most Critical Reviews

Lowest rated reviews
1

Tandem Diabetes has a good product as far as their pump, but when it comes down to customer support or supplies they...

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1

Totally *** customer service. I will be changing vendors for supplies. My doc placed an order for Silvercel Patches...

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1

I have had multiple issues with my x2 slim pump and the support line takes forever to answer a call. They claim that if...

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1

Signed up with them since they claimed that my copay for CPAP supplies would be nice and low. After giving them all of...

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Tandem Diabetes Care and Edgepark Medical Supplies Latest Reviews

Recent published reviews
2.3

Same experience as before. Wait. Option: Their technology hold my place; entered my phone number. Response: A...

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1.8

Edgepark shipped me a three month supply of ostomy products. I never received them and when I called about them they...

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2.4

I just received my pump and had my training appointment with the nurse at our local clinic (who incidentally has the...

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No votes

Although our company is in Europe, we work with international clients, and we have contacted you since we have an order...

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Tandem Diabetes Care and Edgepark Medical Supplies Products and Services

Most reviewed product and services
  • Tandem Diabetes Care T Slim Insulin Pump (11 reviews)
  • Tandem Diabetes Care Insulin Pump (2 reviews)
  • Edgepark Medical Supplies Shipping Service (96 reviews)
  • Edgepark Medical Supplies Delivery Service (28 reviews)
  • Edgepark Medical Supplies Prescription Refill (11 reviews)