PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orkin and Edge Pest Control as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orkin
Edge Pest Control

Orkin and Edge Pest Control Overview

Total reviews
229
146
Company responses
0
0
Issues resolved
1
2

Orkin and Edge Pest Control Consumer Ratings

Rank
12 out of 112 in Pest Control and Services category
18 out of 112 in Pest Control and Services category
Customer service
11 in category
14 in category
Price Affordability
9 in category
14 in category
Diversity of Products or Services
10 in category
12 in category
Exchange, Refund and Cancellation Policy
6 in category
12 in category

Orkin and Edge Pest Control Rating Details

Customer service
1.4 (60 reviews)
1.2 (84 reviews)
Reviewer's quote

Orkin, you really need to revamp your customer service because it has really gone downhill. I would also recommend teaching your working staff on professionalism in dealing with customer service. Or hire people with good work ethics, such as Tom and Rick, who were dedicated to the pest control...

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Their customer service is non-existent. I have been trying for 2 months to cancel service on a house that I recently sold. All of the phone numbers I could find associated with this company on the internet are busy every time I call...

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Price Affordability
1.9 (53 reviews)
1.5 (70 reviews)
Reviewer's quote

...They are certainly not worth their price. It is money wasted as far as I am concerned. It would be better used if given to a homeless person...

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We were sold on the fact that for the price they would be spraying the inside and outside of the house. When the technician came we were told he could not do the inside because of Covid-19 and were not offered a discount for only doing half of what we were told. After the initial service we still...

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Diversity of Products or Services
1.9 (32 reviews)
1.6 (58 reviews)
Reviewer's quote

After multiple failed attempts to naturally get rid of the possums, we called Orkin Pest Control Services for a consultation. The inspector came out and exaggerated the entire process. However, he did promise that all rodents would be removed and the crawlspace would disinfected to reduce the...

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When I pointed out they didn't fulfill their part of the contract , actually providing me the services the contracted for, they told me that IT DIDN'T MAKE AND DIFFERENCE, THEY WERE STILL GOING TO BILL ME. This company has no customer relations! Just cares about the money. Called another pest...

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Exchange, Refund and Cancellation Policy
1.5 (30 reviews)
1.1 (77 reviews)
Reviewer's quote

...Requested refund since they guarantee results but no one calls back..

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...Sign someone up, do a terrible job,(so the customer cancels), then charge them the cancellation fee, then move on to another unsuspecting customer, so they get paid for two things. Working on another lawn, and the cancellation fee they are collecting..

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Orkin and Edge Pest Control Pros and Cons

Pros
  • Service tech
  • Friendly
  • Nice over the phone
  • Service techs
  • Spiders are gone
  • Service
Cons
  • Customer service
  • Hate it
  • Customer service stinks
  • Tricked into signing contract
  • Crooks do not sign contracts
  • Shady billing practices hidden contracts

Orkin and Edge Pest Control Most Positive Reviews

Top rated reviews
5

I have Orkin Pest Control at my home and business as do my other family members and I must say my tech Steve Capps is...

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5

We had never any problems with Edge pest control, the alway's call and do great work. If you have problems with the...

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5

Orkin and all reputable PC Companies read your reviews and usually take them seriously. In 2015 the management team at O...

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5

My family has used EDGE for years now and we've never had any problems at all. They have been more then willing to work...

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Orkin and Edge Pest Control Most Critical Reviews

Lowest rated reviews
1

Orkin - Such a SCAM! There is absolutely no excuse for a company to send a tech (on the first scheduled inspection...

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1

I owed them for one bill and never talked with them after that. We had a verbal agreement that they would always call...

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1

orkin area supervisor came in my home and put bedbugs in my bed as i was watching him. he was contacted due to the...

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1

Edge pest control is deceptive and forced me into a "term" contract and won't let me out unless I pay $459.00 early...

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Orkin and Edge Pest Control Latest Reviews

Recent published reviews
2

I demanded a refund. After many calls I won.

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1

We had a nice gentleman that came door to door to sell us on his product. We were sold on the fact that for the price...

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4.2

I like our Orkin man...he does an amazing job spraying.
I like the billing department and the way they've allowed me to p...

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No votes

Unable to get response. No longer own home

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Orkin and Edge Pest Control Products and Services

Most reviewed product and services
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  • Edge Pest Control Pest Control (63 reviews)
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  • Edge Pest Control Sales Representative (10 reviews)