PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eddie Bauer and The North Face as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eddie Bauer
The North Face

Eddie Bauer and The North Face Overview

Total reviews 378 66
Company responses 0 0
Issues resolved 5 2

Eddie Bauer and The North Face Consumer Ratings

Rank
443 out of 2134 in Footwear and Clothing category
618 out of 2134 in Footwear and Clothing category
Customer service
366 in category
379 in category
Website
506 in category
274 in category
Product or Service Quality
222 in category
426 in category
Exchange, Refund and Cancellation Policy
290 in category
319 in category

Eddie Bauer and The North Face Rating Details

Customer service
1.3 (189 reviews)
1.3 (30 reviews)
Reviewer's quote

...Had to call customer service. Got new back order date Oct 30. Ill wait and see..

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They had a jacket in a sale for kids, which my daughter tried on and like, we took it to the desk to purchase and the lady customer service advised the ticket item was not matching what was in her system so called over the manager who was agreesive and rude, he wouldn’t match the price which I can...

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Website
2 (147 reviews)
2.7 (27 reviews)
Reviewer's quote

...Redesign (and reword) website explanations..

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This happens to be a major complaint of this jacket if you view their website. I went to the large size at the encouragement of the store salesperson, telling me it would be ok after I wear sweaters under. This is my first winter coat, I moved from Southern California, and had no clue that this...

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Product or Service Quality
2.2 (143 reviews)
1.6 (27 reviews)
Reviewer's quote

...While I appreciate that the clothing has general been of good quality, the difficulty now encountered in returning an item is not acceptable With no return label, I looked for a phone number on the return slip. ZERO phone number. Just a website...

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Emailed all the details to North Face Customer Service. After a while, received a very incomplete reply with no answer to my questions, so I emailed back and received email from a different person - still not addressing my complaint and questions. I emailed again and asked for North Face to send me...

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Exchange, Refund and Cancellation Policy
1.5 (142 reviews)
1.5 (26 reviews)
Reviewer's quote

I never got my refund that was promised..

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They refused to accept a new jacket that didn't fit my sweetheart for an exchange or refund. Worse, it was given to my fiancee as a gift and he didn't have the receipt. My boyfriend was super kind to offer to buy new jacket instead...

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Eddie Bauer and The North Face Pros and Cons

Pros
  • Products at the sale prices are good
  • Quality
  • Product are generally well made
  • Product
  • Warmth of my far northern jacket
  • Quality of product
Cons
  • Bad customer service
  • Conflicting information
  • Poor response
  • Customer service
  • Quality of product
  • Warranty service

Eddie Bauer and The North Face Most Positive Reviews

Top rated reviews
5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

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4.2

The airline lost my tent poles. The tent is great! I need new poles!!!

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5

Zipper broke on clothing great service

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3.9

was shopping in Northface Annapolis asked about Military discount Micheal looked at me with a *** and said i cant do a...

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Eddie Bauer and The North Face Most Critical Reviews

Lowest rated reviews
1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

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1

The axle of my double track backpack came off during travel.

I have been told that North Face doesn't keep any parts f...

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1

Extremely disappointed in Eddie Bauer ordering procedures & customer service! First of all, you can't place an...

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1

So I ordered a coat from the online store, but then called to cancel the order. They said I would receive the refund...

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Eddie Bauer and The North Face Latest Reviews

Recent published reviews
1

Item originally on back order until Oct 8. Did not arrive. No communication from EB. Today is Oct 23.
Had to call custome...

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No votes

Over a month?
My goodness, too cold for the farm shorts.
But I kinda want then...

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4

The items were billed already and when one of the item was out for delivery it was charged again

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1.8

I purchased at least 3 dozen TheNorthFace wicking t shirts over a period of 10-15 years. They cost $20-30 when I purchas...

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Eddie Bauer and The North Face Products and Services

Most reviewed product and services
  • Eddie Bauer Shipping Service (28 reviews)
  • Eddie Bauer Jacket (14 reviews)
  • Eddie Bauer Pants (4 reviews)
  • The North Face Jacket (8 reviews)
  • The North Face Gift Card (3 reviews)
  • The North Face Manager (3 reviews)