PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Eddie Bauer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Eddie Bauer

LL Bean and Eddie Bauer Overview

Total reviews
166
250
Company responses
0
0
Issues resolved
3
3

Eddie Bauer was first mentioned on PissedConsumer on Apr 28, 2008 and since then this brand received 250 reviews. It is 84 reviews more than LL Bean received since Sep 2, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LL Bean customer support team than with Eddie Bauer customer service.

LL Bean and Eddie Bauer Consumer Ratings

Rank
290 out of 2301 in Footwear and Clothing category
388 out of 2301 in Footwear and Clothing category
Customer service
233 in category
342 in category
Exchange, Refund and Cancellation Policy
278 in category
256 in category
Product or Service Quality
281 in category
204 in category

According to consumer ratings and reviews, LL Bean ranks 98 points higher in the Footwear and Clothing category than Eddie Bauer. People gave LL Bean 1.6 stars for Customer service criterion in Footwear and Clothing category and it is 728 points higher than the worst rated brand in this category. At the same time, Eddie Bauer was rated 1.3 stars for Customer service criterion in this category and it is 619 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Eddie Bauer has a higher rating than Eddie Bauer. Regarding Product or Service Quality criterion, consumers gave LL Bean 1.9 stars and it is 71% greater than other in category. Eddie Bauer however was rated 2.1 stars and it is 79% greater than other in category.

LL Bean and Eddie Bauer Rating Details

Customer service
1.6 (85 reviews)
1.3 (123 reviews)
Reviewer's quote

...Someone needs to teach them some customer service skills..

Windmillchaser

...Customer service is AWFUL and they tell you they are working on your refund but then they never do. Then, when I call back, I have to go over everything again with them. I had to provide them the same information 4 times and I still have received my money...

PissedConsumer1764301
Exchange, Refund and Cancellation Policy
1.5 (78 reviews)
1.5 (86 reviews)
Reviewer's quote

...Bean flat out refused to honor their return policy..

PissedConsumer1725742

...Ive called multiple times and was told a refund would be issued 7-10 days. I still havent received my refund. I told them I am reporting them to BBB and also PayPal...

Michelle N
Product or Service Quality
1.9 (76 reviews)
2.1 (91 reviews)
Reviewer's quote

I called customer service and asked what was going on. I told her about the conflicting reports that I received and she told me to wait and see what happened. They had no record of receiving the first set of boots back but When I latter checked the tracking number they had received them the day...

Roy B

...Now waiting for snail mail return/exchange; customer service is hard to reach and the person we spoke with seemed to be reading from a script. Seven weeks since ordering, and an additional $11 spent, and we still dont have the item or a replacement. 200115-002163..

Kodiak

LL Bean and Eddie Bauer Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Products at the sale prices are good
  • Quality
  • Jeans
Cons
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline
  • Bad customer service
  • Conflicting information
  • Poor response

LL Bean and Eddie Bauer Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

LL Bean and Eddie Bauer Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

LL Bean and Eddie Bauer Latest Reviews

Recent published reviews
4.4

I have used them for years.
Some of these Reviewers are clearly lying.
What they say Violates Federal law.
Or they just hav...

Read all 166 reviews
1

I was told by a bee recording, TO CALL BACK TOMORROW !!!!!! I AM FURIOUS

Read all 250 reviews

LL Bean and Eddie Bauer Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Eddie Bauer Customer Care (56 reviews)
  • Eddie Bauer Shipping Service (27 reviews)
  • Eddie Bauer Jacket (8 reviews)