PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LL Bean and Eddie Bauer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LL Bean
Eddie Bauer

LL Bean and Eddie Bauer Overview

Total reviews 186 366
Company responses 0 0
Issues resolved 3 4

LL Bean and Eddie Bauer Consumer Ratings

Rank
437 out of 2101 in Footwear and Clothing category
432 out of 2101 in Footwear and Clothing category
Customer service
279 in category
392 in category
Exchange, Refund and Cancellation Policy
337 in category
305 in category
Product or Service Quality
348 in category
241 in category
Value for money
348 in category
266 in category

LL Bean and Eddie Bauer Rating Details

Customer service
1.6 (100 reviews)
1.3 (187 reviews)
Reviewer's quote

I typically do not write reviews however just got off the phone after speaking with a not very nice customer service agent. I had placed an order thirty minutes before, received my confirmation in my email and they had an incorrect name on my order, which btw was a gift. I called and asked for it...

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...Blvd, Lehi, UT 84043 (801) 901-1920 eddie bauer credit card had $106 wanted to purchase $56 worth of shoes, after card was declined she refused to contact customer service and told me there was nothing she could do and did not provide customer service. Said we had to take care of our problem yourself, if this is your core values of not caring about your customers you...

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Exchange, Refund and Cancellation Policy
1.5 (90 reviews)
1.5 (142 reviews)
Reviewer's quote

...To make things worse, the staff were both incompetent as well as unkind and insisted that the returns policy did not cover the item because it had been on sale. A lot of drivel. Will never purchase from them again...

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I never got my refund that was promised..

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Product or Service Quality
1.8 (89 reviews)
2.2 (142 reviews)
Reviewer's quote

...Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work...

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...While I appreciate that the clothing has general been of good quality, the difficulty now encountered in returning an item is not acceptable With no return label, I looked for a phone number on the return slip. ZERO phone number. Just a website...

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Value for money
2 (86 reviews)
2.3 (123 reviews)
Reviewer's quote

...They have my money. They don't care if I am happy or not..

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...Don't give these idiots any money..

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LL Bean and Eddie Bauer Pros and Cons

Pros
  • Product selection online
  • Prodcut selection
  • Products
  • Products at the sale prices are good
  • Product are generally well made
  • Quality of products
Cons
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience
  • Bad customer service
  • Conflicting information
  • Poor response

LL Bean and Eddie Bauer Most Positive Reviews

Top rated reviews
5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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5

Zipper broke on clothing great service

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LL Bean and Eddie Bauer Most Critical Reviews

Lowest rated reviews
1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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1

Extremely disappointed in Eddie Bauer ordering procedures & customer service! First of all, you can't place an...

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LL Bean and Eddie Bauer Latest Reviews

Recent published reviews
1

I typically do not write reviews however just got off the phone after speaking with a not very nice customer service age...

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No votes

I never got confirmation if u even got the order.
Customer service is closed on sundays

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1.2

Administrative Switchboard was closed Friday @ 2PM.
Stated hours M to F until 4PM???
Was transferred to Corporate -
NO ANSW...

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No votes

Hi there,
I just placed an order on your website. Order #51965603
The address is listed on the order as 5 669 Wolseley Ave...

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LL Bean and Eddie Bauer Products and Services

Most reviewed product and services
  • Ll Bean Customer Care (35 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)
  • Eddie Bauer Customer Care (63 reviews)
  • Eddie Bauer Shipping Service (28 reviews)
  • Eddie Bauer Jacket (14 reviews)