PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eddie Bauer and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eddie Bauer
LL Bean

Eddie Bauer and LL Bean Overview

Total reviews 362 186
Company responses 0 0
Issues resolved 4 3

Eddie Bauer and LL Bean Consumer Ratings

Rank
429 out of 2099 in Footwear and Clothing category
434 out of 2099 in Footwear and Clothing category
Customer service
388 in category
278 in category
Website
522 in category
335 in category
Product or Service Quality
237 in category
343 in category
Exchange, Refund and Cancellation Policy
301 in category
332 in category

Eddie Bauer and LL Bean Rating Details

Customer service
1.3 (186 reviews)
1.6 (100 reviews)
Reviewer's quote

...Blvd, Lehi, UT 84043 (801) 901-1920 eddie bauer credit card had $106 wanted to purchase $56 worth of shoes, after card was declined she refused to contact customer service and told me there was nothing she could do and did not provide customer service. Said we had to take care of our problem yourself, if this is your core values of not caring about your customers you...

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I typically do not write reviews however just got off the phone after speaking with a not very nice customer service agent. I had placed an order thirty minutes before, received my confirmation in my email and they had an incorrect name on my order, which btw was a gift. I called and asked for it...

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Website
2 (147 reviews)
2.4 (86 reviews)
Reviewer's quote

...Redesign (and reword) website explanations..

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...So, I bought one off their website thinking I could always return it if it didnt work out. They say they have a one year returns policy for items. The coat was pricey and not very attractive but it seemed alright...

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Product or Service Quality
2.2 (141 reviews)
1.8 (89 reviews)
Reviewer's quote

...I need to have you send the trekking poles immediately but want to talk to a customer service rep to make sure the item will arrive before Sept 10. Thanks, Marty Curry..

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...Now they dont make quality clothes. The sizing in mens clothes is off, so you can get one pair of pants that is the same size as another but neither has the same measurements. The zippers never work...

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Exchange, Refund and Cancellation Policy
1.5 (140 reviews)
1.5 (90 reviews)
Reviewer's quote

I never got my refund that was promised..

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...To make things worse, the staff were both incompetent as well as unkind and insisted that the returns policy did not cover the item because it had been on sale. A lot of drivel. Will never purchase from them again...

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Eddie Bauer and LL Bean Pros and Cons

Pros
  • Products at the sale prices are good
  • Product are generally well made
  • Quality of products
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Bad customer service
  • Conflicting information
  • Poor response
  • Poor customer service
  • Way it currently operates
  • Unpleasant returns experience

Eddie Bauer and LL Bean Most Positive Reviews

Top rated reviews
5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

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5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

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5

Zipper broke on clothing great service

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5

The manager named kevin that workes at ll bean . Is being really aggressive to me andhes being negitive to his...

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Eddie Bauer and LL Bean Most Critical Reviews

Lowest rated reviews
1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

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1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

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1

Extremely disappointed in Eddie Bauer ordering procedures & customer service! First of all, you can't place an...

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1

Received a clear coupon for 20% off (coupon had a few exclusions: lessons, etc.)after signing up for email promos...

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Eddie Bauer and LL Bean Latest Reviews

Recent published reviews
1

I placed an order online. Did not received email to say goods not available. They just reversed the payment. Then, they...

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1

I typically do not write reviews however just got off the phone after speaking with a not very nice customer service age...

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No votes

I have a return. Would you be kind enough to email me a return label?? I couldn’t get thru on ensure chat and no one...

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1.2

Administrative Switchboard was closed Friday @ 2PM.
Stated hours M to F until 4PM???
Was transferred to Corporate -
NO ANSW...

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Eddie Bauer and LL Bean Products and Services

Most reviewed product and services
  • Eddie Bauer Customer Care (63 reviews)
  • Eddie Bauer Shipping Service (28 reviews)
  • Eddie Bauer Jacket (13 reviews)
  • Ll Bean Customer Care (35 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (9 reviews)