PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eddie Bauer and LL Bean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eddie Bauer
LL Bean

Eddie Bauer and LL Bean Overview

Total reviews
235
161
Company responses
0
0
Issues resolved
3
3

Eddie Bauer was first mentioned on PissedConsumer on Apr 28, 2008 and since then this brand received 235 reviews. It is 74 reviews more than LL Bean received since Sep 2, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LL Bean customer support team than with Eddie Bauer customer service.

Eddie Bauer and LL Bean Consumer Ratings

Rank
381 out of 2473 in Footwear and Clothing category
283 out of 2473 in Footwear and Clothing category
Customer service
326 in category
224 in category
Website
384 in category
248 in category
Product or Service Quality
184 in category
269 in category

According to consumer ratings and reviews, LL Bean ranks 98 points higher in the Footwear and Clothing category than Eddie Bauer. People gave Eddie Bauer 1.3 stars for Customer service criterion in Footwear and Clothing category and it is 588 points higher than the worst rated brand in this category. At the same time, LL Bean was rated 1.6 stars for Customer service criterion in this category and it is 690 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that LL Bean has a higher rating than Eddie Bauer. Regarding Product or Service Quality criterion, consumers gave Eddie Bauer 2.2 stars and it is 80% greater than other in category. LL Bean however was rated 1.9 stars and it is 71% greater than other in category.

Eddie Bauer and LL Bean Rating Details

Customer service
1.3 (113 reviews)
1.6 (85 reviews)
Reviewer's quote

They send coupon , use them and they cancel order, Cannot get an answer, Charge my credit card ,Why!!!!!!!!!!!!Like talking to the United Nations.

PissedConsumer1731300

I am a customer and a former worker too. The quality of their stuff has really gone downhill it's *** Blankets and sheet fall apart. Coat is piece of *** with feathers come out...

JD S
Website
2.1 (92 reviews)
2.6 (73 reviews)
Reviewer's quote

Tried to order a coat online but website was slow and then frozen. Called the 1-800 number. It took the customer service gentleman over 15 minutes to take my order...

PissedConsumer1707663

...Also, llbean refused to post my review on their website. I will no longer be a customer of llbean. I will recommend Duluth trading post...

PissedConsumer1186968
Product or Service Quality
2.2 (79 reviews)
1.9 (75 reviews)
Reviewer's quote

...I then called customer service was on hold for a long amount of time finally got through gave all of my information and was hung up on. so I called back. I got somebody else who I talk to for over 35 minutes and she still couldn't get my order...

Cindy

A couple months ago I bought 2 shirts from LL Bean online. They arrived in a reasonable amount of time. They were too big but I washed them so I will donate them to someone. I ordered again in a size smaller. Suddenly the shipping time went from 5 days to more than 2 weeks. I asked why and sort of...

PissedConsumer1725775

Eddie Bauer and LL Bean Pros and Cons

Pros
  • Products at the sale prices are good
  • Quality
  • Jeans
  • Product selection online
  • Prodcut selection
  • Products
Cons
  • Bad customer service
  • Conflicting information
  • Poor response
  • Poor customer service
  • Way it currently operates
  • Quality of products in decline

Eddie Bauer and LL Bean Most Positive Reviews

Top rated reviews
5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

5

I am wondering why LL Bean is charging $49 for a woman's flannel shirt. I have bought flannel shirts from them for...

Eddie Bauer and LL Bean Most Critical Reviews

Lowest rated reviews
1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

1

I returned a sled to llbean they sent me the return postage for 6.50 my grandson knew he was getting a new one...now...

Eddie Bauer and LL Bean Latest Reviews

Recent published reviews
1.2

They send coupon , use them and they cancel order, Cannot get an answer, Charge my credit card ,Why!!!!!!!!!!!!
Like talk...

Read all 235 reviews
1.4

A couple months ago I bought 2 shirts from LL Bean online. They arrived in a reasonable amount of time. They were too...

Read all 161 reviews

Eddie Bauer and LL Bean Products and Services

Most reviewed product and services
  • Eddie Bauer Customer Care (49 reviews)
  • Eddie Bauer Shipping Service (26 reviews)
  • Eddie Bauer Jacket (8 reviews)
  • Ll Bean Customer Care (29 reviews)
  • Ll Bean Shipping Service (22 reviews)
  • Ll Bean Boots (8 reviews)