PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Bryant and Eddie Bauer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Bryant
Eddie Bauer

Lane Bryant and Eddie Bauer Overview

Total reviews 147 366
Company responses 0 0
Issues resolved 1 4

Lane Bryant and Eddie Bauer Consumer Ratings

Rank
330 out of 2103 in Footwear and Clothing category
433 out of 2103 in Footwear and Clothing category
Customer service
195 in category
390 in category
Exchange, Refund and Cancellation Policy
123 in category
305 in category
Diversity of Products or Services
356 in category
321 in category
Discounts and Special Offers
246 in category
251 in category

Lane Bryant and Eddie Bauer Rating Details

Customer service
1.9 (69 reviews)
1.3 (187 reviews)
Reviewer's quote

...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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...Blvd, Lehi, UT 84043 (801) 901-1920 eddie bauer credit card had $106 wanted to purchase $56 worth of shoes, after card was declined she refused to contact customer service and told me there was nothing she could do and did not provide customer service. Said we had to take care of our problem yourself, if this is your core values of not caring about your customers you...

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Exchange, Refund and Cancellation Policy
2.4 (65 reviews)
1.5 (142 reviews)
Reviewer's quote

...Let alone a refund. End result hours spent on calls to UPS, Lane Bryant, Capita one, emails also. I paid for 5 articles kept 2 when marked undeliverable I could have paid for 3 and kept 5...

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I never got my refund that was promised..

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Diversity of Products or Services
2.4 (62 reviews)
2.5 (116 reviews)
Reviewer's quote

...I can't continue to spend my money on products that keep breaking..

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...This is supposed to be an outdoor company, the representation should reflect it, even in its tel services. Have people who really know the request and humanly help. I like the merchandise, but will avoid online purchases as to avoid resolving it with the tel representative..

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Discounts and Special Offers
2.4 (60 reviews)
2.4 (121 reviews)
Reviewer's quote

I have been a Lane Bryant customer for many years. The quality of their clothing has been declining. Ive purchased items that pill so badly after one wearing and underwear that falls apart. Sizing has become bad on some items .The clothes are cheaply made, but prices are high.They need to bring...

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...Took certificate and discounts and refused to honor for replacement item..

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Lane Bryant and Eddie Bauer Pros and Cons

Pros
  • Love way it does fit and feel
  • Bra was amazing
  • Helpful staff in store
  • Products at the sale prices are good
  • Product are generally well made
  • Quality of products
Cons
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made
  • Bad customer service
  • Conflicting information
  • Poor response

Lane Bryant and Eddie Bauer Most Positive Reviews

Top rated reviews
5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a custom...

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5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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5

Zipper broke on clothing great service

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Lane Bryant and Eddie Bauer Most Critical Reviews

Lowest rated reviews
1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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1

Extremely disappointed in Eddie Bauer ordering procedures & customer service! First of all, you can't place an...

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Lane Bryant and Eddie Bauer Latest Reviews

Recent published reviews
1.2

They take your money your stuff come in one article at a time and by the time the last one arrives it was marked...

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No votes

I never got confirmation if u even got the order.
Customer service is closed on sundays

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1

On July 28,2020 myself and my daughter visited the franklin park store in Toledo Ohio the sales clerk followed us...

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No votes

Hi there,
I just placed an order on your website. Order #51965603
The address is listed on the order as 5 669 Wolseley Ave...

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Lane Bryant and Eddie Bauer Products and Services

Most reviewed product and services
  • Lane Bryant Customer Care (21 reviews)
  • Lane Bryant Bra (15 reviews)
  • Lane Bryant Manager (14 reviews)
  • Eddie Bauer Customer Care (63 reviews)
  • Eddie Bauer Shipping Service (28 reviews)
  • Eddie Bauer Jacket (14 reviews)