PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eddie Bauer and Lane Bryant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eddie Bauer
Lane Bryant

Eddie Bauer and Lane Bryant Overview

Total reviews 378 146
Company responses 0 0
Issues resolved 5 1

Eddie Bauer and Lane Bryant Consumer Ratings

Rank
443 out of 2134 in Footwear and Clothing category
333 out of 2134 in Footwear and Clothing category
Customer service
368 in category
No votes
Website
508 in category
No votes
Product or Service Quality
222 in category
No votes
Exchange, Refund and Cancellation Policy
290 in category
No votes

Eddie Bauer and Lane Bryant Rating Details

Customer service
1.3 (189 reviews)
No votes
Reviewer's quote

...Had to call customer service. Got new back order date Oct 30. Ill wait and see..

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...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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Website
2 (147 reviews)
No votes
Reviewer's quote

...Redesign (and reword) website explanations..

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...They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout..

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Product or Service Quality
2.2 (143 reviews)
No votes
Reviewer's quote

...While I appreciate that the clothing has general been of good quality, the difficulty now encountered in returning an item is not acceptable With no return label, I looked for a phone number on the return slip. ZERO phone number. Just a website...

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...But, we did receive a very nasty call from one of their customer service agents. And, two ridiculous late fees. Also, insinuating we were lying...

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Exchange, Refund and Cancellation Policy
1.5 (142 reviews)
No votes
Reviewer's quote

I never got my refund that was promised..

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...Let alone a refund. End result hours spent on calls to UPS, Lane Bryant, Capita one, emails also. I paid for 5 articles kept 2 when marked undeliverable I could have paid for 3 and kept 5...

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Eddie Bauer and Lane Bryant Pros and Cons

Pros
  • Products at the sale prices are good
  • Quality
  • Product are generally well made
  • Love way it does fit and feel
  • Bra was amazing
  • Helpful staff in store
Cons
  • Bad customer service
  • Conflicting information
  • Poor response
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made

Eddie Bauer and Lane Bryant Most Positive Reviews

Top rated reviews
5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

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5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a customer...

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5

Zipper broke on clothing great service

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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Eddie Bauer and Lane Bryant Most Critical Reviews

Lowest rated reviews
1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

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1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

Extremely disappointed in Eddie Bauer ordering procedures & customer service! First of all, you can't place an...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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Eddie Bauer and Lane Bryant Latest Reviews

Recent published reviews
1

Item originally on back order until Oct 8. Did not arrive. No communication from EB. Today is Oct 23.
Had to call custome...

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1.2

They take your money your stuff come in one article at a time and by the time the last one arrives it was marked...

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4

The items were billed already and when one of the item was out for delivery it was charged again

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1

On July 28,2020 myself and my daughter visited the franklin park store in Toledo Ohio the sales clerk followed us...

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Eddie Bauer and Lane Bryant Products and Services

Most reviewed product and services
  • Eddie Bauer Shipping Service (28 reviews)
  • Eddie Bauer Jacket (14 reviews)
  • Eddie Bauer Pants (4 reviews)
  • Lane Bryant Bra (15 reviews)
  • Lane Bryant Manager (14 reviews)
  • Lane Bryant Cacique Bra (9 reviews)