PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eddie Bauer and Lane Bryant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eddie Bauer
Lane Bryant

Eddie Bauer and Lane Bryant Overview

Total reviews
288
140
Company responses
0
0
Issues resolved
3
1

Eddie Bauer and Lane Bryant Consumer Ratings

Rank
439 out of 1976 in Footwear and Clothing category
269 out of 1976 in Footwear and Clothing category
Customer service
381 in category
191 in category
Website
494 in category
250 in category
Exchange, Refund and Cancellation Policy
288 in category
117 in category
Product or Service Quality
220 in category
300 in category

Eddie Bauer and Lane Bryant Rating Details

Customer service
1.3 (146 reviews)
2 (65 reviews)
Reviewer's quote

...30-60 waits on their customer service phone lines and 15 minute waits on chat to only get a representative who doesn't have time to answer your questions - so all you get are pre-canned responses to things that aren't even relative to your inquiry..

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...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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Website
2 (119 reviews)
2.7 (58 reviews)
Reviewer's quote

Website said my order did not go through, but then I got charged TWICE for the order. After 35 minutes on hold, I talked to someone with a heavy accent who assured me that I wasn't charged. When I told him I had already talked to my CC company, who told me that I WAS charged, and twice, he said...

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...They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout..

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Exchange, Refund and Cancellation Policy
1.5 (111 reviews)
2.4 (63 reviews)
Reviewer's quote

They said on the back end, they would email the billing office to apply the gift card to my order after the fact and refund my credit card a week later. Why they could not just issue me a new gift card or credit when they could see that I had not placed an order with that gift card number, I do not...

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...What a ridiculous policy. I am now reconsidering whether I will continue to buy their clothing. Exchanging a danaged shirt sould not require so much time..

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Product or Service Quality
2.2 (111 reviews)
2 (57 reviews)
Reviewer's quote

...Customer service line is 9-5, Monday through Friday. Stores are closed therefore, it seems to me Eddie Bauer doesn’t want to sell anything. Very upset that I wasted my time!!! Tammy Booker tambooker@icloud...

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...But, we did receive a very nasty call from one of their customer service agents. And, two ridiculous late fees. Also, insinuating we were lying...

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Eddie Bauer and Lane Bryant Pros and Cons

Pros
  • Products at the sale prices are good
  • Products at sale prices are good
  • Quality
  • Love way it does fit and feel
  • Helpful staff in store
  • Comfortability of the panties
Cons
  • Bad customer service
  • Conflicting information
  • Poor customer service
  • Customer service
  • Sloppy tacky customer service
  • Lack of color choice and cheaply made

Eddie Bauer and Lane Bryant Most Positive Reviews

Top rated reviews
5

The only pair of boots they had in stock (incl storage), was the one pair of boots on display, but the store advertised...

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5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a custom...

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5

Zipper broke on clothing great service

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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Eddie Bauer and Lane Bryant Most Critical Reviews

Lowest rated reviews
1

"I had a horrible, most disappointing experience with Eddie Bauer. Bought a down jacket for my father who lives in...

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1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

Extremely disappointed in Eddie Bauer ordering procedures & customer service! First of all, you can't place an...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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Eddie Bauer and Lane Bryant Latest Reviews

Recent published reviews
1

Ordered 2 items back in Feb only 1 item arrived. Tried to phone contact Edie Bauer and they don't answer or the call...

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No votes

I have been waiting for my refund check for a few weeks. Order #OLBW0974524210

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5

Still no word re status of my exchange order. Its been weeks since they received the original item, but no exchange has...

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1.1

I am trying to understand why send shoppers coupons if they can’t use them..I have acquired 7 $25 real women dollars. Ca...

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Eddie Bauer and Lane Bryant Products and Services

Most reviewed product and services
  • Eddie Bauer Customer Care (62 reviews)
  • Eddie Bauer Shipping Service (28 reviews)
  • Eddie Bauer Jacket (10 reviews)
  • Lane Bryant Customer Care (19 reviews)
  • Lane Bryant Manager (14 reviews)
  • Lane Bryant Bra (14 reviews)