PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ecyclebest and Gazelle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ecyclebest
Gazelle

Ecyclebest and Gazelle Overview

Total reviews 248 252
Company responses 16 0
Issues resolved 2 6

Ecyclebest and Gazelle Consumer Ratings

Rank
32 out of 192 in Waste And Recycling Services category
327 out of 898 in Gadgets and Accessories category
Customer service
27 in category
240 in category
Price Affordability
31 in category
320 in category
Product or Service Quality
22 in category
287 in category
Exchange, Refund and Cancellation Policy
22 in category
244 in category

Ecyclebest and Gazelle Rating Details

Customer service
1.1
(95 reviews)
1.3
(119 reviews)
Reviewer's quote

...HORRIBLE customer service on top of it. DO NOT USE THIS SERVICE!!!!!..

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Gazelle customer service told me they just need to move a backlog of orders from their warehouse to USPS (seems simple enough). This is BS and will wait a few more days before I call my bank and file a claim and call BBB. Gazelle should only accept customer payments if they can meet the obligation...

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Price Affordability
1.2
(73 reviews)
1.7
(89 reviews)
Reviewer's quote

I sent my computer and the price they emailed me was alot lower then the quote online. I asked for it back 5 times for 2 months straight during September and October. I never got it back or heard a response..

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The website allowed for a combination of the sale price for an iphone plus my verified veterans 10% discount; however, Gazelle twice took 1 day to cancel the order, neglected to email regarding the cancellation, and listed the transaction as FRAUD. Their advertised veteran discount is a sham in...

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Product or Service Quality
1.3
(58 reviews)
1.2
(110 reviews)
Reviewer's quote

...They lie, they cheat and have horrible customer service..

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Offered $110 for perfect condition 6S in original box, new battery and high quality glass screen protector. After about three weeks I get an email saying it had scratches and bad screen pixels. Offered $58 dollars now...

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Exchange, Refund and Cancellation Policy
1.2
(20 reviews)
1.2
(80 reviews)
Reviewer's quote

I received a quote for $300 for two laptops and a broken iPhone. I sent my items in via FedEx. It has been over two months and I haven't heard ANYTHING!! The website is down, they won't respond to emails, can't get ahold of customer support. THEY ARE STRAIGHT UP CRIMINALS!!! STOLE MY ITEMS AND WONT...

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...They have refused to issue refund..

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Ecyclebest and Gazelle Pros and Cons

Pros
  • That they give high quotes
  • High value on device
  • Were very nice on the phone
  • Very dissatisfied
  • Dissatisfied
  • Easy process
Cons
  • Ignoring my complaint
  • False advertising
  • Worst customer service
  • Total bait and switch scam
  • Customer service
  • Would not deliver the product i purchased

Ecyclebest and Gazelle Most Positive Reviews

Top rated reviews
5

I had a very good experience in selling out my obsolete laptop of HP to eCycle-Best. Initially, I checked an estimation...

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5

Good company, you can trust them.

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4

I recently bought my 55 year old mother a new phone and so I decided to help her out and sold her old phone. She does no...

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4.4

I sent an iPad Pro in excellent condition to Gazelle. They offered $410. When they received it, they said it had...

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Ecyclebest and Gazelle Most Critical Reviews

Lowest rated reviews
1

I received a quote for $300 for two laptops and a broken iPhone. I sent my items in via FedEx. It has been over two...

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1

I received an offer for $120 for my iPhone 6+, I had purchased new through Verizon. My phone had always been in an otter...

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1

I was quoted $199 for a brand new Note 3, I had just gotten it through my insurance and ended up upgrading to an S6...

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1

Scam company with 0 integrity and dirty practices. I attempted to sell my ipad to them in perfect condition and they...

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Ecyclebest and Gazelle Latest Reviews

Recent published reviews
1

I sent my computer and the price they emailed me was alot lower then the quote online. I asked for it back 5 times for...

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1

Rental phone was returned and your company acknowledges that it was returned, but they lost it. They have refused to...

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No votes

I shipped them my computer , they got it 2 months ago never hear from them called no response email them and...

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1

I Was Scammed
I went with good intention trying to sell my iPhone pro max 128gb to this gazelle, which I was the only own...

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