PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ecowater Systems and RainSoft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RainSoft

RainSoft

Has Verified Representatives
2.9
Ecowater Systems
RainSoft

Ecowater Systems and RainSoft Overview

Total reviews 164 276
Company responses 5 188
Issues resolved 2 4

Ecowater Systems and RainSoft Consumer Ratings

Rank
49 out of 790 in Utility category
30 out of 790 in Utility category
Product or Service Quality
No votes
49 in category
Customer service
No votes
53 in category
Price Affordability
No votes
107 in category
Diversity of Products or Services
No votes
60 in category

Ecowater Systems and RainSoft Rating Details

Product or Service Quality
No votes
2.1 (58 reviews)
Reviewer's quote

...I have been very pleased with my water softner and the service is great..

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...Several service fees later we finally got that part fixed. Now we are having issues with the system itself and they are asking for more service fees to come out and see what the issue is. Each service fee is a blanket $100...

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Customer service
No votes
1.8 (70 reviews)
Reviewer's quote

It’s no mistake that ecowater has no corporate customer service line or any interest in collecting info on customer satisfaction. If you call ecowater they dump you back to their distributors, including state level convicted trangessors like EQA. I am going on a campaign to expose this as much as I...

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...Poor customer service as no one calls me back to answer me . but they sure call me to do a maintenance check which is a different department..

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Price Affordability
No votes
1.6 (56 reviews)
Reviewer's quote

So I contacted the local dealer and asked for the price of the part and was quoted $400! I said I just a part not a new system and she responded that is the price for the Manifold! I said forget it and hung up. So I shopped around and found an Ecopure RO system from Home Depot that looked the same...

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...in my Ro/DI unit and bought one of their *RO* units (not a filter with De-ionization, which I need for my aquarium), he would save me another $50 off the price of their system. I still said no. Again, he asked incredulously, why wouldn't I want to buy this to save me all that...

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Diversity of Products or Services
No votes
2 (48 reviews)
Reviewer's quote

I have had nothing but excellent service and quality products since day one. The Owner Brian in Vegas helped bail me out of trouble on day one of moving into my new home. Not only did he come out to help ease my pain (leak in the wall from a non-skilled installer), but had his crew come out the...

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Unfortunately it's a whole demonstration complete with tests, videos, and an overblown calculation of your monthly water related expenses (water, cleaning products, soap, etc) to sell you their water softening system. It lasted 3 hours!!! I just wanted him out of my home, but I always try to be...

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Ecowater Systems and RainSoft Pros and Cons

Pros
  • System and results
  • Quality units
  • Great manufacturer
  • Lifetime warranty
  • What i thought was a true lifetime warranty
  • Reverse osmosis system
Cons
  • Customer service
  • Bad equipment
  • Nightmare
  • Bad customer service
  • Faulty product
  • Failing to keep their promise

Ecowater Systems and RainSoft Most Positive Reviews

Top rated reviews
5

Jim O Brien is a happy go lucky guy that always has a positive outlook on life no matter how bad things are. He...

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5

I have just purchased a rainsoft whole home system and I love it. The managers of the company are great they helped me...

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5

People need to realize that EcoWater Systems is a manufacturer and distributor. They do not sell nor install nor...

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5

Multiple file cabinets were left outside of my home containing Rain Soft customer account info. I contacted the local...

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Ecowater Systems and RainSoft Most Critical Reviews

Lowest rated reviews
1

In Cape Breton the Ecowater person set up shop and said he owned the company. Then he said that releasing chlorine into...

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1

If the system itself is as good as they make it to be then it should sell itself. Unfortunately the representative they...

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1

Had my system for a little over 4 years and having issues. Paid $4,800 when installed And was told it would take...

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1

Rain Soft Raised their Prices on Services, but cut most benefits off, such as free service calls, now is only one per...

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Ecowater Systems and RainSoft Latest Reviews

Recent published reviews
1.4

This may be long but worth the read. Please bear with me. we recently moved to Kansas as a military family. Because of...

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No votes

Person selling Medical Alert Rain soft was not on the line

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No votes

Nothing just want to pay off this water system

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No votes

I'm disappointed that my RainSoft unit died out less than 5 years of having it installed, I needed to replace it for...

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Ecowater Systems and RainSoft Products and Services

Most reviewed product and services
  • Ecowater Systems Filtration System (23 reviews)
  • Ecowater Systems Water Softener (22 reviews)
  • Ecowater Systems Owner (3 reviews)
  • Rainsoft Water Conditioning System (79 reviews)
  • Rainsoft Filtration System (11 reviews)
  • Rainsoft Sales Representative (9 reviews)