PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kinetico and Ecowater Systems as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kinetico
Ecowater Systems

Kinetico and Ecowater Systems Overview

Total reviews
91
163
Company responses
0
5
Issues resolved
0
2

Kinetico and Ecowater Systems Consumer Ratings

Rank
37 out of 753 in Utility category
44 out of 753 in Utility category
Customer service
34 in category
35 in category
Product or Service Quality
34 in category
38 in category
Price Affordability
46 in category
48 in category
Website
22 in category
42 in category

Kinetico and Ecowater Systems Rating Details

Customer service
2.4 (40 reviews)
2.2 (59 reviews)
Reviewer's quote

...System works well, but customer service sucks. Got a bill for $179 with no line item. Called and asked what bill was for..

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It’s no mistake that ecowater has no corporate customer service line or any interest in collecting info on customer satisfaction. If you call ecowater they dump you back to their distributors, including state level convicted trangessors like EQA. I am going on a campaign to expose this as much as I...

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Product or Service Quality
2.7 (35 reviews)
2.6 (62 reviews)
Reviewer's quote

00 plus to make service calls even if under warranty! Should have stayed with the electric system I originally had it always worked until hit by lightning! (19 years it worked). Another company stopped by at my request and told me it was installed wrong, should have had a cartridge pre-filter in...

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...I have been very pleased with my water softner and the service is great..

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Price Affordability
2.4 (31 reviews)
2.3 (51 reviews)
Reviewer's quote

I called out Kinetico and for other different companies wanting to get the best price in the best system possible. When Kinetico came in the door with a price of $4,500 I about fell over. Their product seemed amazing and I thought it would be a great purchase but being 82 years old I wasn't sure...

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So I contacted the local dealer and asked for the price of the part and was quoted $400! I said I just a part not a new system and she responded that is the price for the Manifold! I said forget it and hung up. So I shopped around and found an Ecopure RO system from Home Depot that looked the same...

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Website
3.6 (30 reviews)
2.8 (42 reviews)
Reviewer's quote

So I accidentally found this website when looking for a phone number. Of course I started going through different things I have bought looking for reviews and saw the Kinetico name. I got to be honest, I was surprised to see all the negative reviews on Kinetico...

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This is the absolute WORST company website I have ever seen !!!!!!!! It is IMPOSSIBLE to find what THE *** I owe on my water softener!!!!! I cannot access my account online and calling during 8-5 is not an option for me. PLEASE GET WITH THE 21st Century and make accessing accounts at least SOMEWHAT...

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Kinetico and Ecowater Systems Pros and Cons

Pros
  • Quality of the system
  • Efficiency of the unit
  • Water
  • System and results
  • Quality units
  • Great manufacturer
Cons
  • Repair service
  • Product performance
  • Customer service
  • Customer service
  • Bad equipment
  • Impossible to talk with co rep

Kinetico and Ecowater Systems Most Positive Reviews

Top rated reviews
5

Me and my husband like to write reviews on products that we love and that we don't love about every 5 years or so. This...

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5

Jim O Brien is a happy go lucky guy that always has a positive outlook on life no matter how bad things are. He...

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5

I love Kinetico, and I am so thankful to have it in my house.
And when we move to another house, our kinetico system wi...

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5

People need to realize that EcoWater Systems is a manufacturer and distributor. They do not sell nor install nor...

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Kinetico and Ecowater Systems Most Critical Reviews

Lowest rated reviews
1

Had a Kinetico system installed and have had nothing but problems. Had a system prior to this one and never had issues...

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1

In Cape Breton the Ecowater person set up shop and said he owned the company. Then he said that releasing chlorine into...

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1

Worse system EVER!!!!!!! Not only did their system destroy our house due to faulty install and leaking, bur their...

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1

Had my system for a little over 4 years and having issues. Paid $4,800 when installed And was told it would take...

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Kinetico and Ecowater Systems Latest Reviews

Recent published reviews
1

We had an appointment today between 1-5pm. Nobody ever showed up, we called twice to confirm and were told that...

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1

For the last two days trying to get a hold of eco water company been on the phone on hold for several hours and no luck...

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No votes

We Payed this rip off company for there water system It is the biggest rip off ever , they been here no less then 3...

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1.2

it was easy to have someone come to our house to convince us that we needed the water and ours was bad. when it came...

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Kinetico and Ecowater Systems Products and Services

Most reviewed product and services
  • Kinetico Water Softener (38 reviews)
  • Kinetico Filtration System (8 reviews)
  • Kinetico K5 Water Filtration System (6 reviews)
  • Ecowater Systems Filtration System (22 reviews)
  • Ecowater Systems Water Softener (21 reviews)
  • Ecowater Systems Customer Care (10 reviews)