PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ecowater Systems and Kinetico as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ecowater Systems

Ecowater Systems

Has verified representatives
2.5
Kinetico

Kinetico

2.6
Ecowater Systems
Kinetico

Ecowater Systems and Kinetico Overview

Total reviews
156
89
Company responses
5
0
Issues resolved
2
0

Ecowater Systems was first mentioned on PissedConsumer on Sep 19, 2008 and since then this brand received 156 reviews. It is 67 reviews more than Kinetico received since Mar 24, 2008.

Ecowater Systems and Kinetico Consumer Ratings

Rank
38 out of 1058 in Utility category
35 out of 1058 in Utility category
Product or Service Quality
34 in category
30 in category
Customer service
31 in category
29 in category
Staff
36 in category
32 in category

According to consumer ratings and reviews, Kinetico ranks 3 points higher in the Utility category than Ecowater Systems. People gave Ecowater Systems 2.6 stars for Product or Service Quality criterion in Utility category and it is 228 points higher than the worst rated brand in this category. At the same time, Kinetico was rated 2.7 stars for Product or Service Quality criterion in this category and it is 232 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Kinetico has a higher rating than Ecowater Systems. Regarding Staff criterion, consumers gave Ecowater Systems 2.4 stars and it is 86% greater than other in category. Kinetico however was rated 2.7 stars and it is 88% greater than other in category.

Ecowater Systems and Kinetico Rating Details

Product or Service Quality
2.6 (58 reviews)
2.7 (35 reviews)
Reviewer's quote

Purchased 3 years ago , under sink model , they came last year n changed filters this year when filters were new water meter TCI WAS 15.AFTER A YEAR READING WAS UP TO 24,THEY PUT NEW FILTERS IN READING WENT UP TO 34 I CALLED THE JENSON BEACH OFFICE AND THEY GAVE ME A SNOW JOB ,AFTER I PAID THEM...

John P

I would ask all Kinetico users to take the softened water to a state certified water testing facility. Test for sodium, hardness, and TDS( total dissolved solids). The softness should be below 40gm/l, if it is above that, you are not getting soft water.

Andrew T
Customer service
2.3 (55 reviews)
2.4 (39 reviews)
Reviewer's quote

It’s no mistake that ecowater has no corporate customer service line or any interest in collecting info on customer satisfaction. If you call ecowater they dump you back to their distributors, including state level convicted trangessors like EQA. I am going on a campaign to expose this as much as I...

JOHN R

...All-in-all, my experience with Kinetico has revealed nothing other than a very expensive product with a terrible design that is quite prone to failure, disingenuous sales tactics, absolutely terrible and expensive service, and a warranty that is completely forgotten as soon as the unit is installed..

Siarra
Staff
2.4 (53 reviews)
2.7 (36 reviews)
Reviewer's quote

I paid $2000.00 for a new water softener and it never worked. I have water stains all over my dishes, my bathrooms and even on my clothes after washing. I called someone from ecowater to look at the softener and they told me the thing was working. Nothing was changed or improved.

PissedConsumer1691791

System installed by Premier Water Systems of Massachusetts in 2012, it has never worked right from da one, then they charge you $250.00 plus to make service calls even if under warranty! Should have stayed with the electric system I originally had it always worked until hit by lightning! (19 years...

Ronald P

Ecowater Systems and Kinetico Pros and Cons

Pros
  • System and results
  • Quality units
  • Great manufacturer
  • Quality of the system
  • Efficiency of the unit
  • Water
Cons
  • Customer service
  • Bad equipment
  • Impossible to talk with co rep
  • Repair service
  • Product performance
  • Customer service

Ecowater Systems and Kinetico Most Positive Reviews

Top rated reviews
5

Jim O Brien is a happy go lucky guy that always has a positive outlook on life no matter how bad things are. He...

5

Me and my husband like to write reviews on products that we love and that we don't love about every 5 years or so. This...

Ecowater Systems and Kinetico Most Critical Reviews

Lowest rated reviews
1

In Cape Breton the Ecowater person set up shop and said he owned the company. Then he said that releasing chlorine into...

1

Had a Kinetico system installed and have had nothing but problems. Had a system prior to this one and never had issues...

Ecowater Systems and Kinetico Latest Reviews

Recent published reviews
1

I paid $2000.00 for a new water softener and it never worked. I have water stains all over my dishes, my bathrooms and...

Read all 156 reviews
1

System installed by Premier Water Systems of Massachusetts in 2012, it has never worked right from da one, then they...

Read all 89 reviews

Ecowater Systems and Kinetico Products and Services

Most reviewed product and services
  • Ecowater Systems Filtration System (22 reviews)
  • Ecowater Systems Water Softener (17 reviews)
  • Ecowater Systems Customer Care (10 reviews)
  • Kinetico Water Softener (38 reviews)
  • Kinetico Filtration System (8 reviews)
  • Kinetico K5 Water Filtration System (6 reviews)