PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Super 8 and Econo Lodge as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Super 8
Econo Lodge

Super 8 and Econo Lodge Overview

Total reviews 263 203
Company responses 0 0
Issues resolved 2 0

Super 8 and Econo Lodge Consumer Ratings

Rank
232 out of 1323 in Hotels and Resorts category
247 out of 1323 in Hotels and Resorts category
Customer service
149 in category
170 in category
Exchange, Refund and Cancellation Policy
124 in category
140 in category
Price Affordability
140 in category
192 in category
Value for money
131 in category
180 in category

Super 8 and Econo Lodge Rating Details

Customer service
1.4 (111 reviews)
1.3 (100 reviews)
Reviewer's quote

...to leave the room and there is no way possible because we were already in Tennessee, he says Aaron the manager would say the same thing and I have been in customer service for 20yrs, I have never been spoken to this way ,I just simply ended with show me proof that it's what your saying and proof its ours, he said no,, so we started investigating, the reviews show this hotel is consistently dirty , drinking in the parking lot and employees who live there and stealing money on lies consistantly, Be Warned, Dont stay here unless you want to be belittled and and stolen fromsomewhere else, ask to speak to a manager before checkin and you will...

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... constant phone calls, while the Front desk employees (Sarena, Cheryl and Melissa), were trying to help me resolve issues I had with the hotel! The front desk customer service ladies, as mentioned above, did nothing but be helpful, empathetic to my situation, kind, caring, consistent, professional, accommodating and behaved in such a sweet manner. All three of them! I had to complain, about the lack of cleanliness, in my room, from the very day I checked in, it's cleaning staf...

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Exchange, Refund and Cancellation Policy
1.4 (102 reviews)
1.3 (85 reviews)
Reviewer's quote

...I have not received a partial or full refund 30 days later. Your operator said there was nothing she could do about and she didn't even want my customer feedback. Shame on Super 8 Corporate, the local S8 management and Priceline...

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...No refund can be given. I hope I dont lose my deposit for something I didnt do..

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Price Affordability
2.1 (101 reviews)
2 (92 reviews)
Reviewer's quote

...00 THE PRICE OF TWO ROOMS . YOUR EMPLOYEE CHARGED ME FOR HIS FREE STAY IN A ROOM AND 1 OTHER..

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Econo lodge charged me full price a second time after a full month had passed. After a long wait on the phone, I was told I needed to send them a copy of my transactions from the bank in order to have anything done..

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Value for money
1.7 (97 reviews)
1.4 (80 reviews)
Reviewer's quote

...Stole some of my money and they had called the cops on me to have me removed by 210 pm. H..

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The general manager was rude and ignorant and called me me a *** and refused to refund my money so I could go to a different hotel, she didn't care that I was going to complain about it because she was confident that nothing would ever happen to eliminate the issues that I had. I stayed there last...

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Super 8 and Econo Lodge Pros and Cons

Pros
  • Location
  • Location was good
  • No pros disgusting
  • Location
  • Being close to where i needed to be
  • Some of the staff and cleaning staff
Cons
  • Poor customer service
  • Dirty
  • Bad coustomer service
  • Unsanitary conditions
  • Lack of concern by management
  • Uncaring staff

Super 8 and Econo Lodge Most Positive Reviews

Top rated reviews
5

bed bugs ,stains blood all over burn marks odors huge matress stains hairs all over the room drug deals noises all...

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5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

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5

I requested a non-smoking room when i made res ovr the phone with customer service rep on july 22, 2015 we checked in...

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5

DO NOT STAY at econo lodge hotel or any of it franchise's.They charged my credi card almosy $800 for 2 rooms for 2...

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Super 8 and Econo Lodge Most Critical Reviews

Lowest rated reviews
1

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley.We requested to make the payment by 2 different credit...

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1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

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1

I was in Idaho falls for a family emergency, and I really needed an economical room and I am a wyndam reward member. I...

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1

My experience with the Econo Lodge at 1350 Dogwood Dr SE Conyers, GA 30013 was not a good one. All the amenities that...

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Super 8 and Econo Lodge Latest Reviews

Recent published reviews
1

I am a diamond level customer and i was staying at the kelso super 8 for over two months straight. The day j was...

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1.6

The sheets were dirty, and they tried to hide it me and my wife was upset the trash was taken out and the room had an...

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No votes

We were kicked out of our room after having paid for a full week in advance and need a refund

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1

We been here two days now with no air in room its so hot in here and they will not give us a different room they keep...

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Super 8 and Econo Lodge Products and Services

Most reviewed product and services
  • Super 8 Room (54 reviews)
  • Super 8 Customer Care (36 reviews)
  • Super 8 Manager (22 reviews)
  • Econo Lodge Room (59 reviews)
  • Econo Lodge Sanitary Conditions (21 reviews)
  • Econo Lodge Customer Care (20 reviews)