PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Econo Lodge and Super 8 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Econo Lodge
Super 8

Econo Lodge and Super 8 Overview

Total reviews
161
165
Company responses
0
0
Issues resolved
0
2

Super 8 was first mentioned on PissedConsumer on Sep 9, 2008 and since then this brand received 165 reviews. It is 4 reviews more than Econo Lodge received since Feb 25, 2008.

Econo Lodge and Super 8 Consumer Ratings

Rank
232 out of 1802 in Hotels and Resorts category
218 out of 1802 in Hotels and Resorts category
Customer service
168 in category
156 in category
Staff
192 in category
191 in category
Price Affordability
135 in category
130 in category

According to consumer ratings and reviews, Super 8 ranks 14 points higher in the Hotels and Resorts category than Econo Lodge. People gave Econo Lodge 1.3 stars for Customer service criterion in Hotels and Resorts category and it is 245 points higher than the worst rated brand in this category. At the same time, Super 8 was rated 1.4 stars for Customer service criterion in this category and it is 257 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Super 8 has a higher rating than Super 8. Regarding Price Affordability criterion, consumers gave Econo Lodge 2 stars and it is 67% greater than other in category. Super 8 however was rated 2.1 stars and it is 69% greater than other in category.

Econo Lodge and Super 8 Rating Details

Customer service
1.3 (76 reviews)
1.4 (65 reviews)
Reviewer's quote

...This manager is going to do nothing but damage this hotel and run it into the ground with her terrible customer service. I voiced my complaints but she did not care and treated me terribly. Obviously she doesn't care about treating their faithful guests in a loyal and courteous manner...

Dana W

...This is the most horrendous experience I have ever had and worst possible customer service imagineable. I am disabled and I was robbed and they saw in tape, but would not assist me. Your establishment is horrible and I'm seeking legal advise on the matter..

Katrine h
Staff
1.5 (75 reviews)
1.5 (69 reviews)
Reviewer's quote

Location was disgusting, smelly and the staff were useless..

Jazmon

...I am now wanting a full refund of the stay because of the poor response of this hotel and the rude staff..

PissedConsumer1746497
Price Affordability
2 (70 reviews)
2.1 (57 reviews)
Reviewer's quote

Floors so nasty, made my socks black! General manager did NOTHING! No room change, no discount, no refund- actually said he’d charge me 1/3 price to stay an extra 6 hrs!..

Tammy B

I would not stay again irvrecommend this site for any good price due to the staff attitude and the wirse customer friendly attitudes in a hospitality business. I believe these two representatives of your company and brand are dissatisfied and misplaced to serve your customers. One must feel safe...

Stori

Econo Lodge and Super 8 Pros and Cons

Pros
  • Location
  • Being close to where i needed to be
  • Guy at the front desk tried to help but he wasnt the manager
  • Location
  • Location was good
  • Staff
Cons
  • Bed bugs
  • Filthy and disgusting room
  • Because the gm would not do a thing to solve the issue
  • Poor customer service
  • Absoluely miserable
  • Unclean room

Econo Lodge and Super 8 Most Positive Reviews

Top rated reviews
5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

5

bed bugs ,stains blood all over burn marks odors huge matress stains hairs all over the room drug deals noises all...

Econo Lodge and Super 8 Most Critical Reviews

Lowest rated reviews
1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

1

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley.We requested to make the payment by 2 different credit...

Econo Lodge and Super 8 Latest Reviews

Recent published reviews
1.9

It was okay at the business for about a week until l started getting harassed and threatened by the female co-workers...

Read all 161 reviews
2.2

Used bath towel to wipe fingers after eating Cheetos...used hand towel to clean bathtub...was charged for both...

Read all 165 reviews

Econo Lodge and Super 8 Products and Services

Most reviewed product and services
  • Econo Lodge Room (55 reviews)
  • Econo Lodge Sanitary Conditions (19 reviews)
  • Econo Lodge Customer Care (16 reviews)
  • Super 8 Room (47 reviews)
  • Super 8 Customer Care (20 reviews)
  • Super 8 Sanitary Conditions (17 reviews)