PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Econo Lodge and Super 8 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Econo Lodge
Super 8

Econo Lodge and Super 8 Overview

Total reviews
193
243
Company responses
0
0
Issues resolved
0
2

Econo Lodge and Super 8 Consumer Ratings

Rank
243 out of 1288 in Hotels and Resorts category
226 out of 1288 in Hotels and Resorts category
Customer service
163 in category
150 in category
Price Affordability
147 in category
137 in category
Facilities and Services
191 in category
152 in category
Website
202 in category
163 in category

Econo Lodge and Super 8 Rating Details

Customer service
1.3 (95 reviews)
1.4 (102 reviews)
Reviewer's quote

... constant phone calls, while the Front desk employees (Sarena, Cheryl and Melissa), were trying to help me resolve issues I had with the hotel! The front desk customer service ladies, as mentioned above, did nothing but be helpful, empathetic to my situation, kind, caring, consistent, professional, accommodating and behaved in such a sweet manner. All three of them! I had to complain, about the lack of cleanliness, in my room, from the very day I checked in, it's cleaning staf...

Read full review

...This is the most horrendous experience I have ever had and worst possible customer service imagineable. I am disabled and I was robbed and they saw in tape, but would not assist me. Your establishment is horrible and I'm seeking legal advise on the matter..

Read full review
Price Affordability
2 (87 reviews)
2.2 (91 reviews)
Reviewer's quote

Econo lodge charged me full price a second time after a full month had passed. After a long wait on the phone, I was told I needed to send them a copy of my transactions from the bank in order to have anything done..

Read full review

...00 THE PRICE OF TWO ROOMS . YOUR EMPLOYEE CHARGED ME FOR HIS FREE STAY IN A ROOM AND 1 OTHER..

Read full review
Facilities and Services
1.5 (84 reviews)
1.8 (83 reviews)
Reviewer's quote

...This place was one of the worst services I've ever been. They were very judgmental and stereotyping multiple American customers. I am very disappointed in this business for the cowardly acts of cruelty, I witnessed living here...

Read full review

I recently stayed at the Super 8 Motel on Coolwater Lane in Barstow, Ca and am super unhappy with the fact that the employee accused me of stealing. I asked to speak to a Manager and she told me that there is never a Manager on site. That i would have to email them in order to hear anything. Not...

Read full review
Website
2 (82 reviews)
2 (84 reviews)
Reviewer's quote

...no No breakfast aviable and the pool was empty and looks like it hasn't been filled in year's due to the condition it was in and the website says it has a pool..

Read full review

Hotel website with Wyndham rewards clearly identified $289. for Oct 21-Oct 24. We are seniors...

Read full review

Econo Lodge and Super 8 Pros and Cons

Pros
  • Location
  • Being close to where i needed to be
  • Some of the staff and cleaning staff
  • Location
  • Location was good
  • Staff
Cons
  • Unsanitary conditions
  • Lack of concern by management
  • Uncaring staff
  • Poor customer service
  • Bad coustomer service
  • Absoluely miserable

Econo Lodge and Super 8 Most Positive Reviews

Top rated reviews
5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

Read full review
5

bed bugs ,stains blood all over burn marks odors huge matress stains hairs all over the room drug deals noises all...

Read full review
5

DO NOT STAY at econo lodge hotel or any of it franchise's.They charged my credi card almosy $800 for 2 rooms for 2...

Read full review
5

I requested a non-smoking room when i made res ovr the phone with customer service rep on july 22, 2015 we checked in...

Read full review

Econo Lodge and Super 8 Most Critical Reviews

Lowest rated reviews
1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

Read full review
1

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley.We requested to make the payment by 2 different credit...

Read full review
1

My experience with the Econo Lodge at 1350 Dogwood Dr SE Conyers, GA 30013 was not a good one. All the amenities that...

Read full review
1

I was in Idaho falls for a family emergency, and I really needed an economical room and I am a wyndam reward member. I...

Read full review

Econo Lodge and Super 8 Latest Reviews

Recent published reviews
1

Canceled and never was refunded the money back that I never showed to hotel.

Read full review
No votes

They with held my deposit saying there were "ashses" in the window sill no cigarette butts. Ashes! So many people smoke...

Read full review
1

Put us in a dirty hotel room during the pandemic ontop of it. Moved us to another room with dirty sheets!

Read full review
4

I recently stayed at the Super 8 Motel on Coolwater Lane in Barstow, Ca and am super unhappy with the fact that the...

Read full review

Econo Lodge and Super 8 Products and Services

Most reviewed product and services
  • Econo Lodge Room (57 reviews)
  • Econo Lodge Sanitary Conditions (21 reviews)
  • Econo Lodge Customer Care (20 reviews)
  • Super 8 Room (51 reviews)
  • Super 8 Customer Care (33 reviews)
  • Super 8 Manager (23 reviews)