PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Econo Lodge and Super 8 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Econo Lodge
Super 8

Econo Lodge and Super 8 Overview

Total reviews
157
157
Company responses
0
0
Issues resolved
0
2

Econo Lodge was first mentioned on PissedConsumer on {firstReviewDate} and since then this brand received 157 reviews. It is exactly the same number of reviews that our platform collected for Super 8 since Sep 9, 2008.

Econo Lodge and Super 8 Consumer Ratings

Rank
228 out of 1926 in Hotels and Resorts category
215 out of 1926 in Hotels and Resorts category
Customer service
163 in category
150 in category
Staff
184 in category
189 in category
Price Affordability
130 in category
125 in category

According to consumer ratings and reviews, Super 8 ranks 13 points higher in the Hotels and Resorts category than Econo Lodge. People gave Econo Lodge 1.3 stars for Customer service criterion in Hotels and Resorts category and it is 243 points higher than the worst rated brand in this category. At the same time, Super 8 was rated 1.4 stars for Customer service criterion in this category and it is 256 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Econo Lodge has a higher rating than Super 8. Regarding Price Affordability criterion, consumers gave Econo Lodge 2 stars and it is 68% greater than other in category. Super 8 however was rated 2.1 stars and it is 69% greater than other in category.

Econo Lodge and Super 8 Rating Details

Customer service
1.3 (75 reviews)
1.4 (65 reviews)
Reviewer's quote

...This manager is going to do nothing but damage this hotel and run it into the ground with her terrible customer service. I voiced my complaints but she did not care and treated me terribly. Obviously she doesn't care about treating their faithful guests in a loyal and courteous manner...

Dana W

When complaint was filed, after no room cleaning or towels for three days, I was told that I would be hearing from the property owner / management with 7 days. I was never contacted by anyone.!! At time of check out - $12.00 was taken off my room charge. Really, is that all ?? After 3 days of no...

PissedConsumer1642605
Staff
1.5 (73 reviews)
1.4 (66 reviews)
Reviewer's quote

Location was disgusting, smelly and the staff were useless..

Jazmon

...as all the women that work there? I hate doing these but what do you do when every guest has to be a witness to or a victim of the majority of the female staff that works there?? They're too involved with gossiping about travelers not even realizing they're making themselves look like @*%holes. They're rude when you ask questions make it seem like its YOUR fault that they dont explain...

PissedConsumer1695198
Price Affordability
2 (68 reviews)
2.1 (56 reviews)
Reviewer's quote

Floors so nasty, made my socks black! General manager did NOTHING! No room change, no discount, no refund- actually said he’d charge me 1/3 price to stay an extra 6 hrs!..

Tammy B

...My aunt could not price t out form and called the desk. Attendant would not take over phone and hung up on her. I left very upset and had a grand mal seizure that night...

Katrine h

Econo Lodge and Super 8 Pros and Cons

Pros
  • Location
  • Being close to where i needed to be
  • Guy at the front desk tried to help but he wasnt the manager
  • Location
  • Staff
  • Location was good
Cons
  • Bed bugs
  • Filthy and disgusting room
  • Because the gm would not do a thing to solve the issue
  • Poor customer service
  • Unclean room
  • Absoluely miserable

Econo Lodge and Super 8 Most Positive Reviews

Top rated reviews
5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

5

bed bugs ,stains blood all over burn marks odors huge matress stains hairs all over the room drug deals noises all...

Econo Lodge and Super 8 Most Critical Reviews

Lowest rated reviews
1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

1

We had 2 rooms for 2 nights in Super 8 San Diego Mission Valley.We requested to make the payment by 2 different credit...

Econo Lodge and Super 8 Latest Reviews

Recent published reviews

I work for Montgomery County Maryland Government and I paid for a client to stay at the Econo Lodge (MD166) on Dates 11/...

Read all 157 reviews
1.6

Several roachs in room we have pictures we only stayed a hour and a half and got charged if not settled we will use...

Read all 157 reviews

Econo Lodge and Super 8 Products and Services

Most reviewed product and services
  • Econo Lodge Room (55 reviews)
  • Econo Lodge Sanitary Conditions (19 reviews)
  • Econo Lodge Customer Care (16 reviews)
  • Super 8 Room (45 reviews)
  • Super 8 Customer Care (20 reviews)
  • Super 8 Manager (17 reviews)