PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Microtel Inn and Econo Lodge as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Microtel Inn
Econo Lodge

Microtel Inn and Econo Lodge Overview

Total reviews
179
192
Company responses
0
0
Issues resolved
0
0

Microtel Inn and Econo Lodge Consumer Ratings

Rank
184 out of 1287 in Hotels and Resorts category
243 out of 1287 in Hotels and Resorts category
Value for money
82 in category
177 in category
Customer service
116 in category
163 in category
Price Affordability
111 in category
147 in category
Location
139 in category
182 in category

Microtel Inn and Econo Lodge Rating Details

Value for money
2.1 (85 reviews)
1.4 (75 reviews)
Reviewer's quote

They stole money in may and tried again oct. 25th 5 times they are being monitored tell people to stay clear of them don't give any credit cards to them pay in cash it will save you from all charges when you are not there they keep all information on any credit cards used just to steal more money...

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The general manager was rude and ignorant and called me me a *** and refused to refund my money so I could go to a different hotel, she didn't care that I was going to complain about it because she was confident that nothing would ever happen to eliminate the issues that I had. I stayed there last...

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Customer service
1.6 (84 reviews)
1.4 (93 reviews)
Reviewer's quote

Payed $200 for two nights to get bite by “ I say bedbugs” the Manager says “fleas” either way I WAS BITTEN BY BUGS!! Very poor customer service from the manager- DON’T ARGUE WITH A UNSATISFIED CUSTOMER THAT WAS BIT IN YOUR HOTEL ABOUT WHAT KIND OF BUG IT IS!..

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... constant phone calls, while the Front desk employees (Sarena, Cheryl and Melissa), were trying to help me resolve issues I had with the hotel! The front desk customer service ladies, as mentioned above, did nothing but be helpful, empathetic to my situation, kind, caring, consistent, professional, accommodating and behaved in such a sweet manner. All three of them! I had to complain, about the lack of cleanliness, in my room, from the very day I checked in, it's cleaning staf...

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Price Affordability
2.4 (81 reviews)
2 (86 reviews)
Reviewer's quote

So the price for the room meh no fridge or microwave but charge 50 dollars...

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Econo lodge charged me full price a second time after a full month had passed. After a long wait on the phone, I was told I needed to send them a copy of my transactions from the bank in order to have anything done..

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Location
2.9 (81 reviews)
2.5 (84 reviews)
Reviewer's quote

...Would never stay or recommend this location. Should have left but it was late, and I was tired of driving. Was terrible for even a budget hotel..

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Location was disgusting, smelly and the staff were useless..

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Microtel Inn and Econo Lodge Pros and Cons

Pros
  • Room setup
  • Front desk staff
  • Decent breakfast
  • Location
  • Being close to where i needed to be
  • Some of the staff and cleaning staff
Cons
  • It was a terrible experience
  • Terrible customer service
  • Service
  • Unsanitary conditions
  • Lack of concern by management
  • Uncaring staff

Microtel Inn and Econo Lodge Most Positive Reviews

Top rated reviews
5

I WAS TRAVELING TO MONTREAL OTTAWA FROM DOWNTOWN TORONTO. I STOPPED AT YOUR MICROTEL LOCATION JUST OUTSIDE OF OTTAWA ON...

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5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

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4.5

My job told me that Kelly entered the room without permission took photos and sent them to my job she also expressed...

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5

DO NOT STAY at econo lodge hotel or any of it franchise's.They charged my credi card almosy $800 for 2 rooms for 2...

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Microtel Inn and Econo Lodge Most Critical Reviews

Lowest rated reviews
1

Stayed at the Microtel in Arlington TX. The place is a total dump. Drugs, rude employees, photos of the motel on their...

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1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

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1

Spent night at Microtel Hotel, 3121 Wellington Place, Janesville, WI on March 8, 2016, room 113 and ended up with bed...

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1

My experience with the Econo Lodge at 1350 Dogwood Dr SE Conyers, GA 30013 was not a good one. All the amenities that...

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Microtel Inn and Econo Lodge Latest Reviews

Recent published reviews
1

I had a 11 day reservation that was booked 2 months in advance using rewards app. I arrived to find hotel closed,...

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No votes

Front lady stole money off my card when I told her I had only smoked outside

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1

I was verbally assaulted and kicked out of my room and had not even been there 12 hours

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1

We checked in around 1am and we were put in a dirty cabin. That's bad enough but then add in the pandemic ontop of that....

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Microtel Inn and Econo Lodge Products and Services

Most reviewed product and services
  • Microtel Inn Room (43 reviews)
  • Microtel Inn Customer Care (21 reviews)
  • Microtel Inn Sanitary Conditions (20 reviews)
  • Econo Lodge Room (57 reviews)
  • Econo Lodge Sanitary Conditions (21 reviews)
  • Econo Lodge Customer Care (20 reviews)