PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ecobee and Nest Labs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ecobee
Nest Labs

Ecobee and Nest Labs Overview

Total reviews
13
22
Company responses
0
0
Issues resolved
1
0

Ecobee and Nest Labs Consumer Ratings

Rank
219 out of 1795 in Appliances and Electronics category
27 out of 236 in Security and Protection Services category
Website
197 in category
64 in category
Price Affordability
397 in category
55 in category
Diversity of Products or Services
300 in category
49 in category
Exchange, Refund and Cancellation Policy
155 in category
23 in category

Ecobee and Nest Labs Rating Details

Website
2.3 (7 reviews)
1.6 (7 reviews)
Reviewer's quote

HVAC contractor here. Used their product(s) with no problem in the past and knew that the phone in customer service was junk but the emails were almost instantly replied to. It has now been over 14 hours since email was sent and sat on hold for 45 minutes, during business hours, with no response. I...

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Multiple software questions.....GUI interface.....Here some text form support...really sorry...somebody is setting you guys up to fail....Madelyn P: Hi. Thanks for contacting Nest Live Chat. My name is Madelyn. I’m here to help.Madelyn P: Your Support Case number is 10387873. If our chat gets...

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Price Affordability
1.9 (7 reviews)
2 (9 reviews)
Reviewer's quote

EcobeeTheir customer service is NON existent. Thermostat is inconsistent (yes it's wired correctly) sensors lose connection for no apparent reason, even sensors within 20ft. Ecobee has serious issues and KNOWS it, yet tells customers "we're working on it". Check Ministry of Canadian Consumer...

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The stat isn’t operating properly. It’ll start to come on then shoots down The battery doesn’t seem to be charging It’s a new out of the box stat

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Diversity of Products or Services
2 (6 reviews)
2 (9 reviews)
Reviewer's quote

I had my heating contractor install an Ecobee3Lite last summer (the only wifi enabled thermostat they support) so that we could monitor and control temperatures in the house while we are away.There have been numerous e-mail notifications from Ecobee that remote monitoring and control functions are...

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The bottom line - Nest makes fantastic, state-of-the-art, reliable products. I own 2 of the thermostats and just installed 5 outdoor nest cams at $200 / cam. The problem is that they only offer 2 cloud storage option subscriptions to store your history with their Nest Aware offering...

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Exchange, Refund and Cancellation Policy
1.6 (5 reviews)
1.6 (8 reviews)
Reviewer's quote

...I'd like a refund or my original exchange requested!!!..

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I don't have (nor do I wish to have) a "Google" account. My daughter moved back home and brought her nest camera with her. My son has installed it, it's great. However when I want to add other family members I cannot without a "Google" account. I avoid invasive Google at all costs, I like to have a...

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Ecobee and Nest Labs Pros and Cons

Pros
  • Wifi enabled
  • Attractive
  • Attractive monitor
  • Product
  • Products
  • Good camera
Cons
  • Poor customer service
  • Poor technical support knowledge of product
  • Customer service
  • Tech support inability to resolve the issues
  • Customer service
  • Google

Ecobee and Nest Labs Most Positive Reviews

Top rated reviews
4.7

I purchased my ecobee4 via Home Depot on line.
While the ecobee4 is full of features and appears to be a decent device, t...

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5

Intellectual property rights and patent pending for ecWizard E100.
I’m 71 and my wife’s in poor health with high medical...

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No votes
5

I had been unable to get my Nest phone app to work my installed Nest Thermostat. The rep was winderful walked me...

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Ecobee and Nest Labs Most Critical Reviews

Lowest rated reviews
1

I ordered the Ecobee directly from the company and before I even received the product, I decided to take advantage of a...

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1

For the amount of money that nest makes you would think that they would invest in better customer service. It was like...

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1

I purchased an ecobee3 lite a little over a month ago. My builder installed it 2 weeks ago. The device stopped working....

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1

that's accurate. I asked Aubrey me and him had to end up, but you possibly possibly brother-. everything 420. the...

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Ecobee and Nest Labs Latest Reviews

Recent published reviews
No votes

Review is about setting the dehumidifier setting. Has been answered. Thanks

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No votes

Ok my best thermostat is set at 69 how do I change that and at night the ac doesnt turn on why only in the day

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No votes

No one answered the calls

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No votes

I need to changes my email address

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Ecobee and Nest Labs Products and Services

Most reviewed product and services
  • Ecobee Thermostat (5 reviews)
  • Nest Labs Security System (4 reviews)
  • Nest Labs Aware Subscription (2 reviews)