PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ZaZalum Wigs and Ebonyline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ZaZalum Wigs
Ebonyline

ZaZalum Wigs and Ebonyline Overview

Total reviews
54
458
Company responses
0
0
Issues resolved
0
2

Ebonyline was first mentioned on PissedConsumer on Aug 5, 2014 and since then this brand received 458 reviews. It is 404 reviews more than ZaZalum Wigs received since Mar 29, 2019.

ZaZalum Wigs and Ebonyline Consumer Ratings

Rank
64 out of 357 in Beauty Supplies and Equipment category
34 out of 357 in Beauty Supplies and Equipment category
Delivery Service
32 in category
25 in category
Turnaround Time
26 in category
22 in category
Customer service
46 in category
25 in category

According to consumer ratings and reviews, Ebonyline ranks 30 points higher in the Beauty Supplies and Equipment category than ZaZalum Wigs. People gave ZaZalum Wigs 1.5 stars for Delivery Service criterion in Beauty Supplies and Equipment category and it is 33 points higher than the worst rated brand in this category. At the same time, Ebonyline was rated 1.9 stars for Delivery Service criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Turnaround Time criterion, than we see that Ebonyline has a higher rating than ZaZalum Wigs. Regarding Customer service criterion, consumers gave ZaZalum Wigs 1.3 stars and it is 69% worse than other in category. Ebonyline however was rated 1.8 stars and it is 62% greater than other in category.

ZaZalum Wigs and Ebonyline Rating Details

Delivery Service
1.5 (19 reviews)
1.9 (234 reviews)
Reviewer's quote

...I had ho call customer service to see if they received order..

Sabrina H

Terribly unprofessional customer service and not worth the hassle. Shop elsewhwre if products are available there. I recently purchased some products on their site, and with more than a week and a half before a scheduled hair appointment I thought I had plenty of time for my items to arrive via...

Saran J
Turnaround Time
1.4 (18 reviews)
1.8 (242 reviews)
Reviewer's quote

...They stated few days turnaround time but they lied! I want a refund..

C l

...Don't waste your time. -20 stars..

La T
Customer service
1.3 (17 reviews)
1.8 (282 reviews)
Reviewer's quote

...I want my money back NOW! I NEVER buy anything from this fraudulent company again; also I didn't know the wigs are being shipped all the way from China and the customer has to pay for shipping if you send the terrible merchandise back..

Evelyn N

...I spoke with customer service about a return and the young lady was very rude and basically hung up on me. I am still returning the wig and will see if I get my money back..

PissedConsumer1706045

ZaZalum Wigs and Ebonyline Pros and Cons

Pros
  • Have beautiful wigs but they are tricking people
  • Cheating black women
  • Wigs look beautiful on the website
  • Prices
  • Sale prices
  • On-line catalog
Cons
  • You will be disappointed
  • I will never order again and i want my money back
  • Hard to get refund
  • Customer service
  • Very poor customer service
  • Paying for an item not available

ZaZalum Wigs and Ebonyline Most Positive Reviews

Top rated reviews
4

I ordered an Asymmetric short straight Bob wig in June and i have not received it tracking # UE773778458YP GBW127...

5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

ZaZalum Wigs and Ebonyline Most Critical Reviews

Lowest rated reviews
1

I ordered my product on a Sunday evening a week ago (7 days) and paid to have it received in 3-5 days (extra $19). The...

1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

ZaZalum Wigs and Ebonyline Latest Reviews

Recent published reviews
2.8

I waited and waited to get a wig that looks nothing like picture then it she’d like crazy. When I tried to style hair...

Read all 54 reviews
1.7

Terribly unprofessional customer service and not worth the hassle. Shop elsewhwre if products are available there.
I rece...

Read all 458 reviews

ZaZalum Wigs and Ebonyline Products and Services

Most reviewed product and services
  • Zazalum Wigs Shipping Service (26 reviews)
  • Zazalum Wigs Wig (16 reviews)
  • Ebonyline Shipping Service (135 reviews)
  • Ebonyline Customer Care (79 reviews)
  • Ebonyline Wig (8 reviews)