PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and WigTypes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline

Ebonyline

Has Verified Representatives
2.3
WigTypes

WigTypes

2.4
Ebonyline
WigTypes

Ebonyline and WigTypes Overview

Total reviews
496
105
Company responses
26
0
Issues resolved
2
1

Ebonyline and WigTypes Consumer Ratings

Rank
27 out of 300 in Beauty Supplies and Equipment category
25 out of 300 in Beauty Supplies and Equipment category
Customer service
26 in category
32 in category
Website
35 in category
28 in category
Discounts and Special Offers
26 in category
6 in category
Exchange, Refund and Cancellation Policy
18 in category
26 in category

Ebonyline and WigTypes Rating Details

Customer service
1.7 (300 reviews)
1.6 (58 reviews)
Reviewer's quote

...Long story short 2 weeks later no order and clearly "customer service" does not read customer emails. Since 4/23/20 to 5/21/20 still no items and I will never do business with them again..

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...Its 2020 but their customer service seems to be from 1945. Its ridiculous. I want my money back..

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Website
2.5 (257 reviews)
2.8 (57 reviews)
Reviewer's quote

...I wish I searched here, instead of listening to the reviews on there website. Now I know they filter their reviews. I made 2 truthfully reviews that never were published on their site..

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...They acted as if I was a child needing to be reprimanded for THEIR below standard website and lack of patience when describing my particular situation. I can not stress this enough. Black women have the most powerful dollar in the wig business by far...

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Discounts and Special Offers
2.4 (252 reviews)
3.1 (48 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for...

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I have been ordering from this company for over 2 years. I live in an apartment complex, so I have my packages shipped to my sister's home.My sister has been ordering wigs from this company for over 5 years.I usually order synthetic wigs. I finally ordered a 100% human hair wig. THIS WAS THE WORST...

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Exchange, Refund and Cancellation Policy
1.8 (253 reviews)
1.7 (32 reviews)
Reviewer's quote

Need to exchange for a different wig did not like this one. sent a email on my aol acct to Ebonyline a week ago no response back, not a happy customer sending this from pissedconsumer. com...

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...I never got my package and I would be willing to pay for shipping for it to be sent back to me the person who answered the phone told me no when I ask for a refund they said I would have to go through PayPal and so that's what I did after a week to maybe two and a half weeks of Investigation PayPal decided that a refund was indeed necessary and because I did that the next time I try to order from wigtypes to give them a second chance they blacklisted...

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Ebonyline and WigTypes Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Fast free shipping and low prices
  • Quality
  • Horrable
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • No communication
  • Poor customer service
  • No chat as advertised

Ebonyline and WigTypes Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

i love your wigs the one i love the more is amber I buy her all the time i love buy wigs ever time i get some money...

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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5

I order from Wig Types all the time and I have never had a problem and the hair quality is great! I was surprised by...

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Ebonyline and WigTypes Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

I RETURNED TWO WIGS THAT I DID NOT LIKE AS SOON AS I SAW THE COLOR I KNEW IT WAS NOT FOR ME. THEY RETURNED MY MONEY...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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1

This company is fast at taking your money and sending your wigs but when it comes to a refund they hold on to it like...

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Ebonyline and WigTypes Latest Reviews

Recent published reviews
5

I ordered from ebonyline before I read the reviews. And Im glad that I did because I would not have ordered. Not a...

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2.7

I will like a refund but I cant get in touch with them. UPS clearly lost my package. Its 2020 but their customer...

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1

No response from this company

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1

I have been ordering from this company for over 2 years. I live in an apartment complex, so I have my packages shipped t...

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Ebonyline and WigTypes Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (142 reviews)
  • Ebonyline Customer Care (84 reviews)
  • Ebonyline Wig (12 reviews)
  • Wigtypes Wig (36 reviews)
  • Wigtypes Customer Care (10 reviews)
  • Wigtypes Shipping Service (7 reviews)