PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and WigTypes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline

Ebonyline

Has Verified Representatives
2.2
WigTypes

WigTypes

2.4
Ebonyline
WigTypes

Ebonyline and WigTypes Overview

Total reviews 505 105
Company responses 30 0
Issues resolved 3 1

Ebonyline and WigTypes Consumer Ratings

Rank
33 out of 311 in Beauty Supplies and Equipment category
28 out of 311 in Beauty Supplies and Equipment category
Customer service
28 in category
36 in category
Website
39 in category
31 in category
Exchange, Refund and Cancellation Policy
17 in category
25 in category
Discounts and Special Offers
27 in category
9 in category

Ebonyline and WigTypes Rating Details

Customer service
1.7 (307 reviews)
1.6 (59 reviews)
Reviewer's quote

...Long story short 2 weeks later no order and clearly "customer service" does not read customer emails. Since 4/23/20 to 5/21/20 still no items and I will never do business with them again..

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...Its 2020 but their customer service seems to be from 1945. Its ridiculous. I want my money back..

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Website
2.5 (265 reviews)
2.7 (58 reviews)
Reviewer's quote

I immediately go back to ebonyline website and see that it shows I can purchase the color I wanted and it says "3 to 5 days" next to it. I emailed the rep back and mentioned that their website shows the wig (in the color I want) as being in stock. The rep replied back stating "where do you see that...

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...They acted as if I was a child needing to be reprimanded for THEIR below standard website and lack of patience when describing my particular situation. I can not stress this enough. Black women have the most powerful dollar in the wig business by far...

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Exchange, Refund and Cancellation Policy
1.8 (261 reviews)
1.6 (33 reviews)
Reviewer's quote

...IT STILL HAS NOT GOTTEN TO USPS! I asked for a shipping refund of $16. 01 (since standard shipping is $3. 99)...

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...I never got my package and I would be willing to pay for shipping for it to be sent back to me the person who answered the phone told me no when I ask for a refund they said I would have to go through PayPal and so that's what I did after a week to maybe two and a half weeks of Investigation PayPal decided that a refund was indeed necessary and because I did that the next time I try to order from wigtypes to give them a second chance they blacklisted...

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Discounts and Special Offers
2.4 (258 reviews)
3.1 (49 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for...

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I placed an order and I never received it and whenever I guess the package did get shipped to my place it says it's been delivered but I never received it and eye contact the store to let them know that I never received my package and they said that they will get back back to me that everything's...

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Ebonyline and WigTypes Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Fast free shipping and low prices
  • Quality
  • Horrable
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • No communication
  • No chat as advertised
  • Need to be investigated

Ebonyline and WigTypes Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

i love your wigs the one i love the more is amber I buy her all the time i love buy wigs ever time i get some money...

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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5

I order from Wig Types all the time and I have never had a problem and the hair quality is great! I was surprised by...

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Ebonyline and WigTypes Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

I RETURNED TWO WIGS THAT I DID NOT LIKE AS SOON AS I SAW THE COLOR I KNEW IT WAS NOT FOR ME. THEY RETURNED MY MONEY...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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1

This company is fast at taking your money and sending your wigs but when it comes to a refund they hold on to it like...

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Ebonyline and WigTypes Latest Reviews

Recent published reviews
1

THEY TAKE THE MONWY KNOWING THEY DONT HAVE ITEMS IN STOCK AND YOU HAVE TO MESSAGE A WEEK LATER TO FIND OUT THEY DONT...

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1.5

I placed an order and I never received it and whenever I guess the package did get shipped to my place it says it's...

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2.1

They snatch money from you before the item ships. They will cancel your order against your will. Their staff do not...

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2.7

I will like a refund but I cant get in touch with them. UPS clearly lost my package. Its 2020 but their customer...

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Ebonyline and WigTypes Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (143 reviews)
  • Ebonyline Customer Care (85 reviews)
  • Ebonyline Wig (12 reviews)
  • Wigtypes Wig (36 reviews)
  • Wigtypes Customer Care (10 reviews)
  • Wigtypes Shipping Service (7 reviews)