PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and SamsBeauty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline
SamsBeauty

Ebonyline and SamsBeauty Overview

Total reviews
458
23
Company responses
0
0
Issues resolved
2
0

Ebonyline was first mentioned on PissedConsumer on Aug 5, 2014 and since then this brand received 458 reviews. It is 435 reviews more than SamsBeauty received since Mar 25, 2016.

Ebonyline and SamsBeauty Consumer Ratings

Rank
33 out of 354 in Beauty Supplies and Equipment category
45 out of 354 in Beauty Supplies and Equipment category
Customer service
25 in category
50 in category
Website
35 in category
34 in category
Exchange, Refund and Cancellation Policy
15 in category
38 in category

According to consumer ratings and reviews, Ebonyline ranks 12 points higher in the Beauty Supplies and Equipment category than SamsBeauty. People gave Ebonyline 1.8 stars for Customer service criterion in Beauty Supplies and Equipment category and it is 91 points higher than the worst rated brand in this category. At the same time, SamsBeauty was rated 1.2 stars for Customer service criterion in this category and it is 66 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that SamsBeauty has a higher rating than Ebonyline. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ebonyline 1.9 stars and it is 87% greater than other in category. SamsBeauty however was rated 1.1 stars and it is 67% greater than other in category.

Ebonyline and SamsBeauty Rating Details

Customer service
1.8 (281 reviews)
1.2 (13 reviews)
Reviewer's quote

Terribly unprofessional customer service and not worth the hassle. Shop elsewhwre if products are available there. I recently purchased some products on their site, and with more than a week and a half before a scheduled hair appointment I thought I had plenty of time for my items to arrive via...

Saran J

...Have a question about our refund policy? Visit our Customer Service section for more information. If you have any questions or concerns please don’t hesitate to contact us: Monday through Saturday 9am-6pm CST Phone: (888)920-SAMS or (847)966-SAMS Email: sales@samsbeauty. com Sincerely, samsbeauty...

Angela T
Website
2.5 (240 reviews)
2.6 (12 reviews)
Reviewer's quote

The customer service on this website is HORRIBLE. First they didn't tell me that my item was out of stock (after I HAD to contact them after a WEEK without receiving any type shipping information or ANY contact PERIOD), then they still took forever to send out my package even after I tried to...

La T

First of all they took forever sending a product then it was nothing like the ad showed from their own website and refused to take back unless I paid for shipping and be deducted 30% of cost to return it. I explained that would cost almost as much as the product itself. The service representative...

PissedConsumer1584774
Exchange, Refund and Cancellation Policy
1.9 (236 reviews)
1.1 (12 reviews)
Reviewer's quote

I am like hello I got a deal on the shipping now I have to pay extra money to ship it back then they issue a refund then I have to order the color again, Like who has time for this process. Also this is the second time they messed up last time it took a month and two weeks for me to receive my...

heavenly W

...So I requested a refund almost a week ago and still nothing. Lily is very snappy! You should be able to answer basic questions without catching an attitude. She then went on to tell me that I have to contact my bank to see when they will release the funds??!? That doesn’t even make sense...

PissedConsumer1558609

Ebonyline and SamsBeauty Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
No votes
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • Customer service
  • There return
  • Refund return policy is awful

Ebonyline and SamsBeauty Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

4

Brought a wig and braclet $34 with shipping and tax...when I opened the wig 3wks later...it wasnt what I had ordered not...

Ebonyline and SamsBeauty Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

1

I purchase two wigs from Samsbeauty.com and took them out of the package to inspect. One wig all the curls were too...

Ebonyline and SamsBeauty Latest Reviews

Recent published reviews
1.7

Terribly unprofessional customer service and not worth the hassle. Shop elsewhwre if products are available there.
I rece...

Read all 458 reviews

I have placed an order on Wednesday morning and have yet to receive any information about when it will finally be...

Read all 23 reviews

Ebonyline and SamsBeauty Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (135 reviews)
  • Ebonyline Customer Care (79 reviews)
  • Ebonyline Wig (8 reviews)
  • Samsbeauty Customer Care (4 reviews)
  • Samsbeauty Hair Care (2 reviews)
  • Samsbeauty Shipping Service (1 review)