PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and SamsBeauty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline

Ebonyline

Has Verified Representatives
2.3
Ebonyline
SamsBeauty

Ebonyline and SamsBeauty Overview

Total reviews 504 50
Company responses 30 0
Issues resolved 3 0

Ebonyline and SamsBeauty Consumer Ratings

Rank
29 out of 311 in Beauty Supplies and Equipment category
52 out of 311 in Beauty Supplies and Equipment category
Customer service
29 in category
44 in category
Website
40 in category
47 in category
Exchange, Refund and Cancellation Policy
17 in category
41 in category
Discounts and Special Offers
27 in category
31 in category

Ebonyline and SamsBeauty Rating Details

Customer service
1.7 (307 reviews)
1.4 (24 reviews)
Reviewer's quote

...Long story short 2 weeks later no order and clearly "customer service" does not read customer emails. Since 4/23/20 to 5/21/20 still no items and I will never do business with them again..

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:wtf:I was trying to purchase a silk bonnet and my card declined because of suspicious activity on the website then I got an email saying the purchase went thru and I tried to call and it said the store was closed there was no customer service number I would order anything from this company..

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Website
2.5 (264 reviews)
2.3 (19 reviews)
Reviewer's quote

I immediately go back to ebonyline website and see that it shows I can purchase the color I wanted and it says "3 to 5 days" next to it. I emailed the rep back and mentioned that their website shows the wig (in the color I want) as being in stock. The rep replied back stating "where do you see that...

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...Another thing, they say fill out a return policy form and it cannot be found on their website..

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Exchange, Refund and Cancellation Policy
1.8 (260 reviews)
1.1 (21 reviews)
Reviewer's quote

...IT STILL HAS NOT GOTTEN TO USPS! I asked for a shipping refund of $16. 01 (since standard shipping is $3. 99)...

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...I requested the refund within the allotted time. So if yall tell me its to late because yall took to long to respond its gonna be a problem..

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Discounts and Special Offers
2.4 (257 reviews)
2.3 (19 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for...

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I need to speak with someone about my order it was supposed to be delivered today it was here in Canton and then it seems to have been shipped back to Illinois Im super confused

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Ebonyline and SamsBeauty Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Great wigs
  • No pros
  • Deals are amazing
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • No reply to complaints and issues
  • Customer service
  • There return

Ebonyline and SamsBeauty Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

Have not recive my order

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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4.2

Bank of America doesnt take 10 days to process somebodys money so something is not right hereAt Groupon to tell you...

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Ebonyline and SamsBeauty Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

I purchase two wigs from Samsbeauty.com and took them out of the package to inspect. One wig all the curls were too...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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1

I ordered hair from Sam's Beauty and the picture showed ombre hair. When I received the hair it was not ombre. I tried...

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Ebonyline and SamsBeauty Latest Reviews

Recent published reviews
1

THEY TAKE THE MONWY KNOWING THEY DONT HAVE ITEMS IN STOCK AND YOU HAVE TO MESSAGE A WEEK LATER TO FIND OUT THEY DONT...

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1

They take entirely too long to refund your money back and they dont provide paid return labels. Definitely will not...

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2.1

They snatch money from you before the item ships. They will cancel your order against your will. Their staff do not...

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1

WtfI was trying to purchase a silk bonnet and my card declined because of suspicious activity on the website then I...

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Ebonyline and SamsBeauty Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (143 reviews)
  • Ebonyline Customer Care (85 reviews)
  • Ebonyline Wig (12 reviews)
  • Samsbeauty Shipping Service (6 reviews)
  • Samsbeauty Customer Care (6 reviews)
  • Samsbeauty Hair Care (3 reviews)