PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and SamsBeauty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline
SamsBeauty

Ebonyline and SamsBeauty Overview

Total reviews 714 81
Company responses 31 0
Issues resolved 3 0

Ebonyline and SamsBeauty Consumer Ratings

Rank
79 out of 512 in Beauty Supplies and Equipment category
110 out of 512 in Beauty Supplies and Equipment category
Customer service
80 in category
113 in category
Website
78 in category
94 in category
Exchange, Refund and Cancellation Policy
74 in category
103 in category
Discounts and Special Offers
65 in category
80 in category

Ebonyline and SamsBeauty Rating Details

Customer service
1.7
(387 reviews)
1.3
(39 reviews)
Reviewer's quote

...Tried to contact customer service but phone rang then keeps hanging up. Called 12 times and got same results. Returns and exchanges should not be this complicated...

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...I contacted customer service and they stated I would have to file a compliant with the shipper. I contacted USPS ( United States Postal Service) who said the tracking number I gave them was not correct. I contacted Sam's again and was told there was nothing they could do...

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Website
2.3
(340 reviews)
2.1
(33 reviews)
Reviewer's quote

I ordered a wig that was supposed to have 613 blonde in it as the website advertised and was sent a wig that is nowhere close to that. It has some shad of brown. I been trying to call customer service and it gives no answer and keeps hanging up...

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:wtf:I was trying to purchase a silk bonnet and my card declined because of suspicious activity on the website then I got an email saying the purchase went thru and I tried to call and it said the store was closed there was no customer service number I would order anything from this company..

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Exchange, Refund and Cancellation Policy
1.7
(335 reviews)
1.3
(33 reviews)
Reviewer's quote

...I ended up getting a refund. But now lmbao ebonyline no longer wants me to order from them because fed ex delivered my package to the wrong house and I had to ask for a refund because I never got my package. And YES THEIR CUSTOMER SERVICE SUCKS...

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...The customer must track down the package and if it is deemed to be loss they will refund or give you a credit. Customer beware!!! Do not purchase ANYTHING from this company..

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Discounts and Special Offers
2.4
(316 reviews)
2.1
(32 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if itโ€™s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isnโ€™t in stock. So 5 stars for...

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Bobbi Boss Unprocessed Human Hair Headband Wig MediFresh MH1404 Tia. This hairpiece was awful. It was about 5 inches in length. Could not believe it and with the restocking fees and redelivery fee at your own cost was beyond unacceptable. Buyer beware

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Ebonyline and SamsBeauty Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Great wigs
  • Deals are amazing
  • No pros
Cons
  • Customer service
  • Very poor customer service
  • Company not notifying customer to say item not available
  • No reply to complaints and issues
  • Customer service
  • There return

Ebonyline and SamsBeauty Most Positive Reviews

Top rated reviews
5

I attempted to purchase a lace front from this company. I ordered after business hours, the next day I received an...

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5

I hated it they gave me synthetic hair instead of human hair

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5

I have never had a problem with my purchases and i have purchased many.. Email replies n a timely manner

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5

Have not recive my order

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Ebonyline and SamsBeauty Most Critical Reviews

Lowest rated reviews
1

The worst online beauty/hair company. Second time in a row they have charged for hair that is sold out and never even...

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1

Never heard from anyone and never got my shipping information

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1

Bought a wig on there website after 4 days no shipment, order still processing i called to cancel but am still waitig...

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1

I wish I could give 0 stars!!! I ordered my hair last month and didnโ€™t get a notice until it was 2 days before my trip...

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Ebonyline and SamsBeauty Latest Reviews

Recent published reviews
2

I Did not receive my package and no one from the company has contacted me about my concerns about not receiving my packa...

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1

Bobbi Boss Unprocessed Human Hair Headband Wig MediFresh MH1404 Tia. This hairpiece was awful. It was about 5 inches in...

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1

I ordered a wig specific color 613 blonde in it. Was sent a wig with brown shade not even close to 613 blonde. Label...

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1

Hair pieces were ordered on 10/6/2022. On 10/20/2022 I sent Sams Beauty an email requesting status. I was told to check...

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