PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebonyline and Hair Stop And Shop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebonyline

Ebonyline

Has Verified Representatives
2.2
Ebonyline
Hair Stop And Shop

Ebonyline and Hair Stop And Shop Overview

Total reviews
488
64
Company responses
3
0
Issues resolved
2
1

Ebonyline and Hair Stop And Shop Consumer Ratings

Rank
31 out of 291 in Beauty Supplies and Equipment category
32 out of 712 in Beauty Salons and Spas category
Customer service
26 in category
32 in category
Website
33 in category
27 in category
Discounts and Special Offers
26 in category
32 in category
Diversity of Products or Services
31 in category
33 in category

Ebonyline and Hair Stop And Shop Rating Details

Customer service
1.7 (296 reviews)
2.5 (35 reviews)
Reviewer's quote

...Long story short 2 weeks later no order and clearly "customer service" does not read customer emails. Since 4/23/20 to 5/21/20 still no items and I will never do business with them again..

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...This is poor customer service and I will never over from here again. ..

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Website
2.5 (253 reviews)
3.2 (35 reviews)
Reviewer's quote

I promptly tried contacting them for an RMA # in order to return the units because the website wouldn't allow me to process the return request. The website stated that I was past the 14-day return period, which was absolutely not possible! At this point I have sent 2 emails to ask@ebonyline. com...

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This website is super shady. Used a brand new credit card to purchase some hair and the card was magically compromised. They don't offer ”phone support” and claim they have no idea how it happened even though the card was never used elsewhere...

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Discounts and Special Offers
2.4 (246 reviews)
2.8 (31 reviews)
Reviewer's quote

If u have special occasion coming up,u must call & find out if it’s in stock with the agent. My agent @Desiree was so helpful & polite! She sorted my situation out & I am very pleased! I think she deserves a raise! Remember it is not the agents fault if a color isn’t in stock. So 5 stars for...

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Thank you very much for the unit it arrived promptly very pleased it's beautiful

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Diversity of Products or Services
2.6 (228 reviews)
3.2 (34 reviews)
Reviewer's quote

...I've had ups and downs with them, but overall, I get the products that I want in a timely manner. Today I worked with Desiree to get an issue resolved. She was quick to respond and helpful in resolving my issue...

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Their products are amazing and service is super fast. will definitely order again and refer them to my friends..

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Ebonyline and Hair Stop And Shop Pros and Cons

Pros
  • Prices
  • Sale prices
  • On-line catalog
  • Shipping and delivery
  • Promotions and giveaways
  • Like
Cons
  • Customer service
  • Very poor customer service
  • Paying for an item not available
  • Customer service
  • Very bad
  • Order confirmation is not given

Ebonyline and Hair Stop And Shop Most Positive Reviews

Top rated reviews
5

Reading these reviews made me extremely nervous especially because of the fact that I've never ordered anything online...

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5

I love Hair Stop and Shop. The items I've ordered from them are good quality. They have always arrived in a timely...

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5

I ordered a wig on Sunday Aug 16. I received my order confirmation that same day and I received an email with my...

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5

let ya all know dis place has an awesome collection of hair. Ya can get dem for low prices. The unit I purchased was...

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Ebonyline and Hair Stop And Shop Most Critical Reviews

Lowest rated reviews
1

Worst Experience of my purchasing life. I ordered my unit on Dec 10th On Dec 15th I asked for tracking information. The...

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1

Do not order from hair stop and shop, customers service is rude and disrespectful, plus takes forever to ship. False...

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1

They did not send none of my order its going on two months. Scam Run!!!!!! Do not buy anything from them.

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1

NEVER EVER EVER EVER ORDER FROM THEM!! I ordered a wig on Monday & I was contacted by them on Wednesday via email & was...

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Ebonyline and Hair Stop And Shop Latest Reviews

Recent published reviews
1.2

I was expecting my order to come in two days and I have no received my order and now I cant get my hair done. I need a...

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No votes

I sent a package back and asked for exchange for another item they sent me the same item I sent back.

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1.8

They are the worst when regarding shipping and communication of out of stock items. I placed an order and after two week...

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5

Thanks for caring about your costumers, I did receive exactly what I oreded I am so pleased!

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Ebonyline and Hair Stop And Shop Products and Services

Most reviewed product and services
  • Ebonyline Shipping Service (140 reviews)
  • Ebonyline Customer Care (81 reviews)
  • Ebonyline Wig (11 reviews)
  • Hair Stop And Shop Shipping Service (18 reviews)
  • Hair Stop And Shop Customer Care (6 reviews)