PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tophatter and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tophatter
Ebay

Tophatter and Ebay Overview

Total reviews
3727
1351
Company responses
0
0
Issues resolved
14
5

Tophatter was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 3727 reviews. It is 2376 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tophatter customer support team and Ebay customer service.

Tophatter and Ebay Consumer Ratings

Rank
45 out of 475 in Auctions and Marketplaces category
77 out of 475 in Auctions and Marketplaces category
Customer service
46 in category
65 in category
Delivery Service
29 in category
24 in category
Price Affordability
25 in category
57 in category

According to consumer ratings and reviews, Tophatter ranks 32 points higher in the Auctions and Marketplaces category than Ebay. People gave Tophatter 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 131 points higher than the worst rated brand in this category. At the same time, Ebay was rated 1.4 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Ebay has a higher rating than Tophatter. Regarding Price Affordability criterion, consumers gave Tophatter 3.1 stars and it is 86% greater than other in category. Ebay however was rated 2.4 stars and it is 68% greater than other in category.

Tophatter and Ebay Rating Details

Customer service
1.6 (1622 reviews)
1.4 (297 reviews)
Reviewer's quote

They fail the customer in everyway possible..

Dennette

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...

Nohemi
Delivery Service
2.2 (1551 reviews)
2.3 (176 reviews)
Reviewer's quote

I ordered some stuff from Top hatter and was promised delivery on the 11th of December,I'm still waiting!..

Karlen

Despite me following up why tracker is not being updated AND confirmation that seller has dropped it in eBay delivery chain, eBay referred me back to seller and despite me requesting the order, they ‘refunded’ me not sure if I will see the money. They have pre set responses and do NOT read...

Marelize L
Price Affordability
3.1 (1526 reviews)
2.4 (211 reviews)
Reviewer's quote

...I believe they are part of a scheme to drive the prices up. Lots of the time they will wait until items is about to be sold and bang they are there again one more time. Once someone outbids them one more time they seem to up disappear...

Lenita

...Mind you NOT at the previous highest price...

Talise

Tophatter and Ebay Pros and Cons

Pros
  • Some products and sellers are legit
  • Bidding
  • Variety
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Customer service
  • Dont answer emails regarding issues
  • This company does not live up to what say that will do
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

Tophatter and Ebay Most Positive Reviews

Top rated reviews
5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

Tophatter and Ebay Most Critical Reviews

Lowest rated reviews
1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

Tophatter and Ebay Latest Reviews

Recent published reviews

What happened was, nobody Dy picked up the phone. U still have the wrong address. Can someone please call me?

Read all 3727 reviews
1.7

On the Nov 28, I have purchased a JBL Bluetooth speaker on the eBay.
Although Best-Buy provided a UPS tracking#, however,...

Read all 1351 reviews

Tophatter and Ebay Products and Services

Most reviewed product and services
  • Tophatter Shipping Service (862 reviews)
  • Tophatter Customer Care (286 reviews)
  • Tophatter Account (222 reviews)
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)