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Tophatter
Ebay

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Tophatter

Tophatter

2.2
  • 12 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3529 TOTAL REVIEWS
Rank
46 out of 455
in Auctions and Marketplaces category
Rating Details
Customer service
Price Affordability
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    4766
  • SUCCESSFUL
    78%
  • AVG CALL DURATION
    00:38
  • ISSUES RESOLVED
    2%
Top Products and Services
2.4
725 reviews
2.3
279 reviews
3.1
202 reviews
Ebay

Ebay

1.8
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1337 TOTAL REVIEWS
Rank
72 out of 455
in Auctions and Marketplaces category
Rating Details
Customer service
Price Affordability
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    6
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    04:30
  • ISSUES RESOLVED
    0%
Top Products and Services
1.9
158 reviews
2
101 reviews
2.3
45 reviews

How would you compare Tophatter vs Ebay?

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InternationalGalapagosPenguin401
#1758604
Customer service
Tophatter not good eBay good
Product or Service Quality
No good eBay great
I have something else to compare
At least when eBay says they'll give you your money back you get your money back top hatter has not giving me my money back and it's been a week now
FrillyParrot959
#1757657
Customer service
Tophatter suck *** wish they would shut down and quit ripping people off, I still havent got my orders that I ordered Sept 5 and 6 and here it is Oct 5th, they wont refund my money because they marked all my item delivered but they was not, ebay is way way better I have been a member for probably 20 years and Amazon for 15, with ebay you can contact sellers Top hatters You Can NOT,,
Product or Service Quality
Tophatter is no good plus you wait 4 to 6 weeks for anything if you get what you bid on, I didnt get anything they said they sent,,,,,
Ebay you get it within 4 days
InternationalGalapagosPenguin401
#1758605
@FrillyParrot959

I so agree they still have not refunded me my money and it's been a week

MotionlessCrestedPenguin639
#1738933
Customer service
top hatter is the worst company alive. I bid on something and when I received the package from the seller, it was empty
MotionlessCrestedPenguin639
#1738932
Customer service
Top Hatter sucks

Product or Service Quality
Top Hotter sucks

I have something else to compare
Top Hatter sucks
Anonymous
#1697939

Both are about the same no way to talk too Tophatter and eBay just rounds you around in circles with returns that aren’t credited back. Upset with both.

Anonymous
#1603416

Tophatter is a total rip off! I would not recommend them to anyone!

I recently ordered a jacket that had such a strong chemical smell I had to place it in the garage! I think it would be dangerous to wear!

Everything I have ordered has tarnished! I have never been able to reach a live customer service representative!

Anonymous
#1673342
@bwilliams

They don't have a live customer service person but you can email them and somebody will answer but not guaranteed you will get the answer you are looking for!! I purchased Gold bars and rounds from them and only to find out they only have 6% gold in them and not worth much at all and I've asked for my money back along with me sending everything back but they need to pay shipping!!

Their response was you have 30 days which it's past that a while ago!!! I'm getting a lawyer and fight this to the end as their excuse was the sellers know the rules.

SteadyInsect
#1548320

Ebay gets me what I want when I want. I can always contact ebay when needed. Right now I can't say the same for Tophatter.

Anonymous
#1534297

Ebay has better quality items.

Anonymous
#1493182

EBay A and Tophatter F. Because no one should have to wait 3?weeks to a month for their product as with tophatter

Anonymous
#1483326

I would give eBay a B and Tophatter an F - I am pleased to say that I have been expelled forever from Tophatter for returning too many of their *** items. That’s fine since I never planned to go back

Anonymous
#1439642

Tophatter is soooo slow! I ordered 3 weeks ago.

Still waiting! Not impressed.

Anonymous
#1431553

How would you compare Tophatter vs Ebay?

there is no comparison.ebay is like Sotheby's and Tophatter is like a flea market, in Bangladesh.

Cust serv at TH is NON EXISTANT. No phone number that works and a robot on chat. Ebay has a real person who actually talks, tho not always from this country.

TH should be investigated by the FTC and their management thrown in prison.iIs that clear enough?

Anonymous
#1420557

there is no comparison. ebay is like Sotheby's and Tophatter is like a flea market, in Bangladesh.

Cust serv at TH is NON EXISTANT. No phone number that works and a robot on chat. Ebay has a real person who actually talks, tho not always from this country.

TH should be investigated by the FTC and their management thrown in prison. iIs that clear enough?

Anonymous
#1417066

Most item's are not worth buying.

Anonymous
#1412536

Have never had a problem with E-Bay. On the other hand Top Hatter is a scam, a rip off, and fraudulent advertising.

Got a purse for $20 with another $25 for shipping.

I spent $45 to get the equivalent to a black plastic bag! Leather purse, my ***!

Anonymous
#1370652

I always received my merchandise from EBay. Top hatter is a different story.

One of my items was shipped to the wrong address with no replacement, just refund. Another item was refunded without my request.

So twice I've not received bids I've won. Suspicious.

Anonymous
#1369199

I went on line live and made several bids I received more junk for big buck, things I could have brought from a dollar Tree store and gotten better items and without all those unnecessary shipping charges. I'm so disappointed.

the protected fresh box I can't believe they charged any one for that junk. What a waste of time and money. The order # is 36669944.

Gear XS(DK-B6). Why bother selling that trash?

Anonymous
#1341587

I've Never used eBay to bid on anything so all I can comment on is how tophatter is a rip off

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