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Tophatter

Auctions and Marketplaces
Has verified representatives
  • 7 ISSUES RESOLVED
  • 2541 TOTAL REVIEWS
  • $520K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • Some products and sellers are legit 9
  • Bidding 7
  • I got some pretty jewelry from some sellers at a good price 6
  • Wide variety of products 5
  • Variety 5

Customers don't like

  • Customer service12
  • This company does not live up to what say that will do5
  • Paying for something and not receiving it5
  • Item not as described5
  • Dont answer emails regarding issues5
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Ebay

Auctions and Marketplaces
  • 6 ISSUES RESOLVED
  • 1235 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • Website appeared to show desirable items 6
  • Honest seller 5
  • Access to consumers 4
  • Variety of merchandise 3
  • Far trade 3

Customers don't like

  • Customer service26
  • Dishonest sellers tolerated8
  • Mistreatment of sellers5
  • Not feeling protected4
  • No customer service for sellers4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1493182

EBay A and Tophatter F. Because no one should have to wait 3?weeks to a month for their product as with tophatter

Anonymous
#1483326

I would give eBay a B and Tophatter an F - I am pleased to say that I have been expelled forever from Tophatter for returning too many of their *** items. That’s fine since I never planned to go back

Anonymous
#1439642

Tophatter is soooo slow! I ordered 3 weeks ago.

Still waiting! Not impressed.

Anonymous
#1431553

How would you compare Tophatter vs Ebay?

there is no comparison.ebay is like Sotheby's and Tophatter is like a flea market, in Bangladesh.

Cust serv at TH is NON EXISTANT. No phone number that works and a robot on chat. Ebay has a real person who actually talks, tho not always from this country.

TH should be investigated by the FTC and their management thrown in prison.iIs that clear enough?

Anonymous
#1420557

there is no comparison. ebay is like Sotheby's and Tophatter is like a flea market, in Bangladesh.

Cust serv at TH is NON EXISTANT. No phone number that works and a robot on chat. Ebay has a real person who actually talks, tho not always from this country.

TH should be investigated by the FTC and their management thrown in prison. iIs that clear enough?

Anonymous
#1417066

Most item's are not worth buying.

Anonymous
#1412536

Have never had a problem with E-Bay. On the other hand Top Hatter is a scam, a rip off, and fraudulent advertising.

Got a purse for $20 with another $25 for shipping.

I spent $45 to get the equivalent to a black plastic bag! Leather purse, my ***!

Anonymous
#1370652

I always received my merchandise from EBay. Top hatter is a different story.

One of my items was shipped to the wrong address with no replacement, just refund. Another item was refunded without my request.

So twice I've not received bids I've won. Suspicious.

Anonymous
#1369199

I went on line live and made several bids I received more junk for big buck, things I could have brought from a dollar Tree store and gotten better items and without all those unnecessary shipping charges. I'm so disappointed.

the protected fresh box I can't believe they charged any one for that junk. What a waste of time and money. The order # is 36669944.

Gear XS(DK-B6). Why bother selling that trash?

Anonymous
Hopkinsville, Kentucky, United States #1341587

I've Never used eBay to bid on anything so all I can comment on is how tophatter is a rip off

Anonymous
Hartford, Connecticut, United States #1341141

I never have a problem with ebay. Bidding privileges have been suspended twice by Tophatter through no fault of mine.

While bidding on items, the bid does not go through right away then the bid is over & my bid automatically is forwarded to the next item. If I win the item. I have to cancel out on it because it is not something I physically bid on.

Tophatter stayed i have too many cancellations & cancels my bidding privileges for 24 hrs. Does anyone else have this problem with Tophatter?

Anonymous
#1340017

Haven't dealt with Ebay, but my first purchase from Tophatter was a big disappointment. Supposed to be 20" sterling silver chain, but received 18" cheap-looking, flimsy, article. Trying to find Tophatter Home, so I can close account.

Anonymous
League City, Texas, United States #1332395

Disappointed with Tophatter size of jewelry. Clothes from China are child size and cheap.

Anonymous
Clio, Michigan, United States #1191144

Illegal unauthorized funds withdraw on consecutive auctions.No bid placed. No purchase approved.