PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Tophatter

Ebay and Tophatter Overview

Total reviews
1366
3877
Company responses
0
0
Issues resolved
5
15

Tophatter was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 3877 reviews. It is 2511 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ebay customer support team and Tophatter customer service.

Ebay and Tophatter Consumer Ratings

Rank
64 out of 434 in Auctions and Marketplaces category
38 out of 434 in Auctions and Marketplaces category
Customer service
55 in category
38 in category
Exchange, Refund and Cancellation Policy
41 in category
29 in category
Website
58 in category
33 in category

According to consumer ratings and reviews, Tophatter ranks 26 points higher in the Auctions and Marketplaces category than Ebay. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 106 points higher than the worst rated brand in this category. At the same time, Tophatter was rated 1.6 stars for Customer service criterion in this category and it is 123 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Tophatter has a higher rating than Ebay. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 64% greater than other in category. Tophatter however was rated 2.6 stars and it is 80% greater than other in category.

Ebay and Tophatter Rating Details

Customer service
1.4 (306 reviews)
1.6 (1679 reviews)
Reviewer's quote

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo

This is not a customer service number for Tophatter. It is useless for customer support. It will direct you back to website where there is no customer service available to help buyers at all..

samson x
Exchange, Refund and Cancellation Policy
1.6 (269 reviews)
1.8 (1554 reviews)
Reviewer's quote

The seller contacted me and stated it was the post office's error, offered to refund my shipping, but made it contingent upon me changing my review to a positive one. That isn't how ratings work. If the seller didn't agree with the rating, he or she could have replied to the negative review through...

Chris

Refund everything I don't want to do business with this company more very cheap and had nothing but problems..

Melquiades
Website
2.2 (258 reviews)
2.6 (1561 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

...I have scoured the web in search of connecting to TopHatter! Even their website when you click "support" takes you NO WHERE! >:(..

Stasia

Ebay and Tophatter Pros and Cons

Pros
  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Some products and sellers are legit
  • Bidding
  • I liked it at first till i couldnt get the support i needed
Cons
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Dont answer emails regarding issues
  • False advertising

Ebay and Tophatter Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

Ebay and Tophatter Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

Ebay and Tophatter Latest Reviews

Recent published reviews

I listed my first item and then it happened.

Read all 1366 reviews
1

Product arrived broken Bullshitand incomplete
Never heard from Tophatter tobresolve this issue ans seller only have me 30 d...

Read all 3877 reviews

Ebay and Tophatter Products and Services

Most reviewed product and services
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)
  • Tophatter Shipping Service (910 reviews)
  • Tophatter Customer Care (301 reviews)
  • Tophatter Account (223 reviews)