PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Tophatter

Ebay and Tophatter Overview

Total reviews
2835
4832
Company responses
0
0
Issues resolved
11
21

Ebay and Tophatter Consumer Ratings

Rank
81 out of 313 in Auctions and Marketplaces category
52 out of 313 in Auctions and Marketplaces category
Customer service
63 in category
48 in category
Website
73 in category
41 in category
Exchange, Refund and Cancellation Policy
58 in category
38 in category
Diversity of Products or Services
67 in category
56 in category

Ebay and Tophatter Rating Details

Customer service
1.5 (646 reviews)
1.6 (2023 reviews)
Reviewer's quote

...have beenon ebay since 1984 but the past 6 months ebays no customer service is horrible and the number the give out is to a fricken recording then cuts you off...

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DI pay for a order since July never received it and is hard to get a hold of customer service then when they do try to refund you they try to give you credits Im so done with this company dont purchase from them..

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Website
2.1 (541 reviews)
2.5 (1894 reviews)
Reviewer's quote

...i will never again buy anything off this stupid *** website and i will be spreading this experience like a plague to the entire planet with social media and you tube..

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...Address was wrong that you have on website 2217 Melrose street Abilene texas 79605. You left off the street when shipping it. I'm missing item # 107496280 and#107113260..

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Exchange, Refund and Cancellation Policy
1.6 (535 reviews)
1.8 (1846 reviews)
Reviewer's quote

Im finding out that once the seller closes out the process of a refund, it is impossible to move forward. eBay doesnt provide a working number to speak with a living human being. So just as the middle class usually suffers in situations like this Covered be eBays money back Guarantee is a myth it...

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Suspended from Tophatter and never received one order and contacted them several times for my order or a refund..

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Diversity of Products or Services
2.3 (494 reviews)
2.5 (1805 reviews)
Reviewer's quote

...I have contacted customer services for 7 times and every one of them promised to refund me on this amount which never seems to happen. I do think this is sale tax fraud that ebay is practicing that they charge tax for something that is not saled and keep the money for themself..

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Inferior products. This is company has an American name but, its the CCP company . It scammed people and lured people to bid on its inferior products when all are made in China...

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Ebay and Tophatter Pros and Cons

Pros
  • Buying
  • Website appeared to show desirable items
  • Variety of available products
  • Bidding
  • Some products and sellers are legit
  • Price
Cons
  • Customer service
  • Not feeling protected
  • No customer service for sellers
  • Customer service
  • Dont answer emails regarding issues
  • I am very dissappointed

Ebay and Tophatter Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

I purchased some things and never recieved them i say dont waste you time no one has even tried to help me get my money...

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Ebay and Tophatter Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

AS a previous seller I can tell you first hand that they do hold money back from the sellers. They still owe me money...

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Ebay and Tophatter Latest Reviews

Recent published reviews
1

The page details are not available at a moment if reloading the page doesnt work,please check later
I SEE THIS

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No votes

I didnt receive my package but it says delivered

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No votes

I only know my phone number

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No votes

I was promised a refund of $37.00 on an order that arrived damaged. I have not received the refund and really feel that...

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Ebay and Tophatter Products and Services

Most reviewed product and services
  • Ebay Account (181 reviews)
  • Ebay Customer Care (168 reviews)
  • Ebay Marketplace (57 reviews)
  • Tophatter Shipping Service (973 reviews)
  • Tophatter Customer Care (362 reviews)
  • Tophatter Bidding (253 reviews)