PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Ebay and Tophatter Overview

Total reviews
Company responses
Issues resolved

Tophatter was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 3720 reviews. It is 2370 reviews more than Ebay received since Sep 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ebay customer support team and Tophatter customer service.

Ebay and Tophatter Consumer Ratings

77 out of 470 in Auctions and Marketplaces category
46 out of 470 in Auctions and Marketplaces category
Customer service
67 in category
48 in category
Exchange, Refund and Cancellation Policy
46 in category
32 in category
68 in category
42 in category

According to consumer ratings and reviews, Tophatter ranks 31 points higher in the Auctions and Marketplaces category than Ebay. People gave Ebay 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 108 points higher than the worst rated brand in this category. At the same time, Tophatter was rated 1.6 stars for Customer service criterion in this category and it is 127 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Tophatter has a higher rating than Ebay. Regarding Website criterion, consumers gave Ebay 2.2 stars and it is 61% greater than other in category. Tophatter however was rated 2.6 stars and it is 76% greater than other in category.

Ebay and Tophatter Rating Details

Customer service
1.4 (296 reviews)
1.6 (1618 reviews)
Reviewer's quote

i was a long time customer since 2017 and was good standing. Never had a problem until december 3 when I get an email in my email address stating "account suspended/terminated" their reason abusive return policy. I called explaining to them is not my fault some sellers items dont work or are not as...


They fail the customer in everyway possible..

Exchange, Refund and Cancellation Policy
1.6 (260 reviews)
1.9 (1505 reviews)
Reviewer's quote

He advertised on Ebay as New HP 15.6” i5-9300H NVIDIA GTX1050 4.1Ghz 8GB 256GB SSD Gaming Laptop for $200 discounted from $899. Super deal, need to sell fast as I need the cash for the holidays and I do not need this laptop. So I bought it and he sent me a box of magazines and no laptop. USPS...

Tony H

Shipping really suck not a good shopping app

2.2 (251 reviews)
2.6 (1518 reviews)
Reviewer's quote

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...


...They also gave me a bogus tracking number and sent me a hacked USPS website showing tracking and delivered. I want a full refund plus compensation..

Henry L

Ebay and Tophatter Pros and Cons

  • Website appeared to show desirable items
  • Access to consumers
  • Price
  • Some products and sellers are legit
  • Bidding
  • Variety
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected
  • Customer service
  • Dont answer emails regarding issues
  • This company does not live up to what say that will do

Ebay and Tophatter Most Positive Reviews

Top rated reviews

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...


I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

Ebay and Tophatter Most Critical Reviews

Lowest rated reviews

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...



Well Mr. Ed,

Ebay and Tophatter Latest Reviews

Recent published reviews

Ordered a light on Nov 15th. Got an email on Nov 16th that they had suspended my account and an email saying the order...

Read all 1350 reviews

Shipping really suck not a good shopping app

Read all 3720 reviews

Ebay and Tophatter Products and Services

Most reviewed product and services
  • Ebay Account (158 reviews)
  • Ebay Customer Care (101 reviews)
  • Ebay Marketplace (44 reviews)
  • Tophatter Shipping Service (829 reviews)
  • Tophatter Customer Care (285 reviews)
  • Tophatter Account (211 reviews)