PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ebay and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ebay
Tophatter

Ebay and Tophatter Overview

Total reviews
2459
4685
Company responses
0
0
Issues resolved
9
19

Ebay and Tophatter Consumer Ratings

Rank
67 out of 306 in Auctions and Marketplaces category
52 out of 306 in Auctions and Marketplaces category
Customer service
61 in category
47 in category
Website
70 in category
39 in category
Exchange, Refund and Cancellation Policy
56 in category
38 in category
Diversity of Products or Services
61 in category
56 in category

Ebay and Tophatter Rating Details

Customer service
1.5 (551 reviews)
1.6 (1962 reviews)
Reviewer's quote

I need customer service phone number so I can return to return them For an exchange..

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...You try to call customer service. Its a disconnected number. Tell everyone Don't use tophatter..

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Website
2.1 (474 reviews)
2.5 (1843 reviews)
Reviewer's quote

...I do not have time for the back and fourth when something is purchased new I expect them to stand behind a product, ebay is absolutely no help their website is a continuous loop and there is no human interaction or phone numbers to call. what a joke! live and learn..

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...Yet your website asks for the current password before I can reset it in the sign in link. Instead of sending me a temporary password, you log me in yourself. Then I cannot reset my password to a new one...

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Exchange, Refund and Cancellation Policy
1.6 (465 reviews)
1.8 (1797 reviews)
Reviewer's quote

I have an order 09-05238-97165 and I had returned all my order back to the seller, but only got half of my refund back. Please help!!!!..

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I was able to get my concern heard and my refund has been issued! Problem resolved..

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Diversity of Products or Services
2.3 (416 reviews)
2.5 (1762 reviews)
Reviewer's quote

...I have contacted customer services for 7 times and every one of them promised to refund me on this amount which never seems to happen. I do think this is sale tax fraud that ebay is practicing that they charge tax for something that is not saled and keep the money for themself..

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...knows you cant return liquid broken bottles, Im very disappointed in their response to my inquiry!!!! Buyer Beware they policy is bogus and their customer services are non existent if I could give them a negative star review I would! PS I emailed them twice and got the exact *** fake irrelevant email both...

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Ebay and Tophatter Pros and Cons

Pros
  • Website appeared to show desirable items
  • Variety of available products
  • Price
  • Bidding
  • Some products and sellers are legit
  • Been good till i find this problem
Cons
  • Customer service
  • Not feeling protected
  • Dishonest sellers tolerated
  • Customer service
  • Dont answer emails regarding issues
  • False advertising

Ebay and Tophatter Most Positive Reviews

Top rated reviews
5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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5

I purchased some things and never recieved them i say dont waste you time no one has even tried to help me get my money...

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Ebay and Tophatter Most Critical Reviews

Lowest rated reviews
1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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1

AS a previous seller I can tell you first hand that they do hold money back from the sellers. They still owe me money...

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Ebay and Tophatter Latest Reviews

Recent published reviews
1

I have an order 09-05238-97165 and I had returned all my order back to the seller, but only got half of my refund back....

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2

I have returned one order #111194044 and here is the tracking number USPS:9500 1110 2548 0189 3413 83. ALSO ORDER...

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3

the company returned my money

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1.7

I don't know myself.. NO ONE RESPONDS..
SOO JUST HOW LONG DO I NEED TO WAIT FOR ASSISTANCE..

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Ebay and Tophatter Products and Services

Most reviewed product and services
  • Ebay Account (171 reviews)
  • Ebay Customer Care (151 reviews)
  • Ebay Marketplace (53 reviews)
  • Tophatter Shipping Service (966 reviews)
  • Tophatter Customer Care (358 reviews)
  • Tophatter Bidding (243 reviews)