PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
Ebay

The Realreal and Ebay Overview

Total reviews
92
1365
Company responses
0
0
Issues resolved
1
5

Ebay was first mentioned on PissedConsumer on Sep 28, 2007 and since then this brand received 1365 reviews. It is 1273 reviews more than The Realreal received since Nov 20, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Realreal customer support team than with Ebay customer service.

The Realreal and Ebay Consumer Ratings

Rank
42 out of 533 in Job Search and Employment category
63 out of 434 in Auctions and Marketplaces category
Customer service
50 in category
57 in category
Turnaround Time
25 in category
24 in category
Website
31 in category
59 in category

The Realreal and Ebay Rating Details

Customer service
1.3 (53 reviews)
1.4 (306 reviews)
Reviewer's quote

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

Gina C

Not good customer service in any way, this seller I hope will be banded an how am I suppose to feel good about doing business from this point on???? Let’s see what corporate has to say, let’s see if we matter or is it all about self and a dollar for EBay an some of the sellers. For the sellers on...

Poo
Turnaround Time
1.7 (48 reviews)
2 (189 reviews)
Reviewer's quote

...Can't get in touch with customer service, every time I call it says the wait time is 1 hour and nobody ever responds..

PissedConsumer1689947

...They said refunding me would take 21 days or longer and by that time I would already owe them more money. I was told to just consider that the invoice for upcoming month has been paid in advance. That's not the way this works...

PissedConsumer1763535
Website
2.4 (46 reviews)
2.2 (258 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

Conley

...falsified the item location but did nothing and this practice continues to this day, but Ebay fails to do anything about this fraud that is rampant on their website. I think this is something Ebay could accentual be sued over this because they have the ability to stop it but chose to look the other way because they know this would cut in to the overall sales as a lot of buyers would shop elsewhere if they knew it was coming from...

PissedConsumer1453616

The Realreal and Ebay Pros and Cons

Pros
  • Shopping on their website
  • Website
  • Easy to use website
  • Website appeared to show desirable items
  • Access to consumers
  • Price
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Customer service
  • Dishonest sellers tolerated
  • Not feeling protected

The Realreal and Ebay Most Positive Reviews

Top rated reviews
5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

The Realreal and Ebay Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

The Realreal and Ebay Latest Reviews

Recent published reviews
1.8

I purchased an expensive watch on TRR a week ago, and was eager to track its shipment. Every day I have been checking...

Read all 92 reviews

Order placed on
Monday, Jun 17, 2019
Payment method
Credit card
Payment date
Monday, Jun 17, 2019
I have placed this order dur...

Read all 1365 reviews

The Realreal and Ebay Products and Services

Most reviewed product and services
  • The Realreal Customer Care (21 reviews)
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Ebay Account (160 reviews)
  • Ebay Customer Care (102 reviews)
  • Ebay Marketplace (43 reviews)