PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and Ebay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
Ebay

The Realreal and Ebay Overview

Total reviews 98 3830
Company responses 0 0
Issues resolved 1 21

The Realreal and Ebay Consumer Ratings

Rank
44 out of 407 in Job Search and Employment category
86 out of 325 in Auctions and Marketplaces category
Customer service
51 in category
63 in category
Turnaround Time
27 in category
46 in category
Website
35 in category
71 in category
Product or Service Quality
36 in category
62 in category

The Realreal and Ebay Rating Details

Customer service
1.4 (56 reviews)
1.5 (914 reviews)
Reviewer's quote

...e for furniture - the total order amt was around $1300 - it calculated the shipping and handling at $1600!! I immediately assumed this was an error - I called customer service and they told me that in fact the calculation was correct! It is nearly impossible to purchase anything from The Real Real with these exorbitant freight charges. I was ...

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...Customer service is awful also. Trying to file complaint is like trying to hitchhike to the moon. Highly unlikely! Do all your buyers a favor Fix The $%^**&&*%^$ thing!..

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Turnaround Time
1.8 (52 reviews)
1.8 (610 reviews)
Reviewer's quote

...We live in a time when most online providers offer free freight!..

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I received a email saying that the items I ordered is no longer available but they also said for me not to do anything I don't understand is a seller was that or something he also had arrived time for it to arrive but it doesn't have that in the emai..

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Website
2.4 (49 reviews)
2.1 (785 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

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...Its all on the website and that does not help the assistance you may need..

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Product or Service Quality
1.8 (48 reviews)
1.8 (690 reviews)
Reviewer's quote

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

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I bought a product from a seller called alontour, the arrival date to my home was 13-nov-2020, as the ebay email that i received with the confirmation of the purchase said, a week after the purchase i received an email that my product was delivered in an address in the US that was not my address,...

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The Realreal and Ebay Pros and Cons

Pros
  • Shopping on their website
  • Website
  • Easy to use website
  • Buying
  • Variety of available products
  • Usually protect buyers and sellers
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Customer service
  • Corporate office is unreachable
  • No customer service

The Realreal and Ebay Most Positive Reviews

Top rated reviews
5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

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5

i just make a purchase on eBay and clicked the payment link to go to PayPal. i was then asked for a password to sign in...

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5

I am on hold for nearly 25 mins.
Looking for a Chanel jacket in black or black w another color I’m a size 36. I would lik...

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5

I sold on their site for 6 months and sold about 6,000. Then my pages of listings started to disappear? I assume I...

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The Realreal and Ebay Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

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1

got an online opinion on this signed piece but I already had my suspicions. It is allegedly authenticated by Steven Zar...

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1

I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2...

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1

My eBay customers have been receiving emails on eBay from Zipper68. These are unwelcome emails and they interfere with...

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The Realreal and Ebay Latest Reviews

Recent published reviews
1.6

DontGross I had to wear gloves melted candy pet hair dirty and CHEWED GUM brass was disconnected not repairable pipeinv...

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No votes

I have not received my order royal mail have sent it to back to sender can I get a refund my order num was...

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5

I luv this place ! I haven't been to a mall in over a year !

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No votes

Somebody charge $163.27 on my credit card ,I don't recognize.

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The Realreal and Ebay Products and Services

Most reviewed product and services
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Ebay Profile (72 reviews)
  • Ebay Marketplace (65 reviews)
  • Ebay Gift Card (60 reviews)